Saravanakumar Subbanaicker

eMail:adbn0u@r.postjobfree.com

Cell: 980-***-****

Summary

Over 14 years of experience in the field of Information Technology with emphasis on Project Development, Business and System Analysis and SIT/UAT and Operations, Application & Productions Support projects focused on diverse domains.

Strong programming skills in Shell scripting, SQL and Core Java.

Hands on experience in SQL Oracle, IBM WebSphere and Operating systems like Linux, Solaris and Windows.

Experience in setting up of Nodes, data sources, Virtual host and configuration of Web Sphere Application Server/Console.

Strong Programming skills in SQL in creating Tables, Views, Procedures, Functions, and Batch jobs.

Experience in migrating UAT environment from WebSphere to AWS cloud technology.

Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA-7 Scheduler and CONTROL-M.

Strong experience in Application Deployment and validation.

Experience in Incident, Release and Change management.

Source control systems like ClearCase, SVN and adept at change management.

Involved in all phases of SDLC, with timely Delivery against aggressive deadlines with CMM standards

Strong Problem and Incident Management Skills and Analytical skills and daily interactions with the business users and business processes

Strong Experience with operating systems like Linux, Solaris and Windows

Excellent lead/team player with strong communication skills.

Education

M.S. (Computer Applications) Madurai Kamaraj University, India [2004]

B.S. (Computer Applications) Madurai Kamaraj University, India [2001]

Technical Skill

Languages Java/J2EE, C# ASP.net

Web Related WebShpere7.0/8.0, Tomcat, JBOSS, AWS

Tools Putty, SSH Client, CA Workload Automation AE, CA

Scripting Languages JavaScript, JIL

Framework .Net Framework 3.5

IDE Eclipse-3.x, Visual Studio

Database Oracle 10g, My-SQL, MS-SQL server 2005.

SCM Tools Subversion, JIRA, BCM Remedy 7.6, Blade Logic, Job

Scheduler, Jenkins

Monitoring Tool Sitescope, Intrascope, Kibana, Splunk

Development Process SDLC, Waterfall Model

O/S UNIX, Linux, Windows

Professional Experience

Verizon, Alpharetta, GA, Production Support Lead, Oct 2017 to Till Date

Description: This position is for client’s IT system for a mission critical application. The Production Support Lead (Compute systems Analyst) responsible to support 24*7 Mission Critical Applications and Lead the On/Offshore team and some of the high level task include.

Roles & Responsibilities:

Lead/provide day-to-day direction for Application Development teams for project delivery

Review tickets inflow for applications in the portfolio and ensure assignment to appropriate teams

Drive triage for high visibility incidents and communicate updates to VZW leadership - IT and Business

Assign tickets to team members or to another workgroup when applicable

Conduct Incident Prioritization meetings with Business/Capability

Provide work direction to vendor teams based on Incident Prioritization

Provide support to Wholesale/Vendor Managers to schedule changes for release for CRs and enhancement (<100 hours effort)

Provide oversight to technical validation for Infrastructure / Application Delivery projects

Lead/Drive Quarterly Patch validation process with vendors

Manage and drive RCA process and ensure closure within stipulated timeframe

Manage Incidents backlog and drive for closure

Participate in Incident / Problem / RCA management meetings and triage

Provide support for internal audits

Coordinate business approval of production migrations

Identify and drive improvements for SLA performance

Lead productivity improvement programs and preventive maintenance initiatives related

Provide support for disaster recovery testing initiatives

Ensure Periodic updates of application documentation as a result of any changes

Facilitate weekly/monthly presentations with IT Manager to explain the health (reliability, availability) of the application

Provide support in case of outage related to the application/network issues/other IT apps

Independently handle deploys and installs for monthly change controls(releases planning and execution)

Support and validate impacts of change controls created by Network, Data centers, and by interfacing IT applications

Provide On-call support on rotation basis 24*7 mission critical application

Scripting and code writing to monitor filesystem of the application servers

Create Build, Deploys, configuring JMS, Web services, JNDI, DB Pool, Websphere and Oracle database.

Supporting Batch processing and watching Unix/Linux application log files.

Monitor program execution for expected performance and respond to errors and emergencies with application and programs.

Work on migrating UAT environment from WebSphere to AWS cloud technology.

Environment: Java, AWS, Unix Shell Scripting, HP Quality center, Oracle 10g, WebSphere 8.0, JIRA Tool, UDeploy, Jenkins, SPLUNK, Intrascope, Wily, Kibana, Soap UI, Postman, Windows 7, UNIX/Linux, Tomcat, Apache, CA Workload (EPS).

Bank of America, Charlotte, NC, Production Support Lead, Feb 2013 to Oct 2017

Description: Lead the team of 5 Software Engineers to support the Environment Management System (EMS) Middleware Team as a Production Support Lead for Bank of America Client. The scope of work involves Application support and maintenance; Administration of WAS servers to make sure the environments are up and available for testing, code deployments for Middleware related applications which are mounted on Unix/Linux Operating systems. In addition to these activities, responsible for building new environments as per requirements, troubleshooting CPU, Memory and File system issues, code deployment activities, designing plans for server upgrade and implementation, defect fixes and On-call support.

Roles & Responsibilities:

Provided ultimate ownership and responsibility for end to end Management activities for all Severity 1 & 2 incidents supporting over CTMT application.

Drive triage for high visibility incidents and communicate updates to BOA leadership - IT and Business

Assign tickets to team members or to another workgroup when applicable

Conduct Incident Prioritization meetings with Business/Capability

Provide work direction to vendor teams based on Incident Prioritization

Responsible for engaging, escalating and communicating with cross-functional groups within Bank and customer organizations.

Responsible for specific projects providing support to a broad range of products in complex High- Availability configurations and critical business environments.

Ensures that incident routing does not meet bottlenecks and that appropriate resources have been engaged to effectively investigate and diagnose critical incidents. Open, track status, update and close JIRA tickets.

Administering and monitoring tasks related to the support of Web Sphere Application Server (WAS) in Linux and Windows Environment.

Performing application deployments using EAR / WAR files, as requested by the application teams on the respective environments.

Experience in setting up of Nodes, data sources, Virtual host and configuration of Web Sphere Application Server/Console.

Responsible for Configuring JDBC (datasource, JDBC Provide) in WebSphere for all applications

Responsible for build/code deployments to various SIT and EPT servers/platforms after signoff from development and testing.

Closely work with Development, Middleware & other teams to rectify deployment issues.

Debugging application issue and JVM issue in the log and providing solution to all issue. Make sure all applications availability 24/7.

Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues, and Queue Aliases.

Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA-7 Scheduler .

Co-ordinate with DBA to reindexing database and clean up old partition and checking the status of index.

Closely work with development team to create DB script for all release changes and creating release Note to execute database script based on DB changes.

Follow SLAs on rectifying SIT and EPT deploy issues.

Updating with latest service packs and security patches.

Defect tracking system using Remedy and HP Quality Center.

Experience with SCM tools like subversion/VSS/IBM Clear Case.

Worked on tools like JIRA and BMC Remedy for Incident and problem/change management.

Other tools used for application release used were Putty, Bladelogic, Toad, etc.

Environment: Java, J2EE, Unix Shell Scripting, HP Quality View, Quality center, Oracle 10g, Toad 11.6 WebSphere 8.0, JIRA Tool, UDeploy, SPLUNK, Sitescope, Intrascope, Windows 7, UNIX/Linux.

Bank of America, Chennai, India, Jan 2012 to Jan 2013

Technology Analyst

Description: This Project used to manage risk and the capital adequacy of financial institutions worldwide. Its framework is intended to align regulatory capital requirements with advanced economic capital practices for defining risk.

Roles & Responsibilities:

Performed configuration maintenance, troubleshot repository issues, built projects, updated / wrote, and troubleshot scripts, collaborated with development staff to incorporate updates and changes to software and update the build scripts to accommodate and incorporate these changes into the production software for deployment.

Drive triage for high visibility incidents and communicate updates to VZW leadership - IT and Business

Assign tickets to team members or to another workgroup when applicable

Conduct Incident Prioritization meetings with Business/Capability

Provide work direction to vendor teams based on Incident Prioritization

Built and deployed multiple branches / environments to be used for development / testing / pre-production.

Monitored and ensured proper operation of all development and many pre-production server environments in support of development and QA.

Participate in daily pre/post-deploy group chats / MOCs; provide guidance to team members and support partners.

Supported weekend systems upgrades: provided technical support and knowledge of system availability times; in need of back outs, would set up conference calls to engage technical resources to coordinate action plan.

Responsible for build/code deployments to various SIT and EPT servers/platforms after signoff from development and testing.

Closely work with Development, Middleware & other teams to rectify deployment issues.

Debugging application issue and JVM issue in the log and providing solution to all issue. Make sure all applications availability 24/7.

Created and configured MQ Objects like Queue Managers, Remote Queues, Local Queues, and Queue Aliases.

Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA-7 Scheduler .

Co-ordinate with DBA to reindexing database and clean up old partition and checking the status of index.

Involved in UAT testing and debugging during testing phase.

Wrote, Validate and scheduled AutoSys Jobs.

Monitor systems and applications using Autosys Jobs for job scheduling

Environment: Java, Unix Shell Scripting, HP Quality View, Quality center, Oracle 10g, Toad 11.6 WebSphere 8.0, JIRA Tool, UDeploy, SPLUNK, Sitescope, Intrascope, Windows 7, UNIX/Linux.

Capital Group, Pune, India Dec 2010 to Dec 2011

Technology Analyst

Description: The Capital Group Company is one of the world’s largest investment management organizations. The Application Packaging project involved customizing third party vendor software and in-house applications as per CG’s need.

Roles & Responsibilities:

Creating software Packages based on client requirement

Create test case and Testing Packages in Client machine

Deliver the tested package to production

Environment: Java, Unix Shell Scripting, HP Quality View, Quality center, SharePoint, Oracle 10g, Toad 11.6 WebSphere 8.0, JIRA Tool, SharePoint, Bladelogic, UDeploy, SPLUNK, Sitescope, Intrascope, Windows 7, UNIX/Linux.

Fosters Group Chennai, India, June 2009 to Nov 2010

Application Support Engineer

Roles & Responsibilities:

Involvement in Analysis on Issues reported by Business users

Job includes Application Troubleshooting, Research user issues, Performance Monitoring, Identify potential problems and solutions. Following applicable Escalation Matrix, Application testing, Assist with User acceptance process, Vendor Relationships, Prioritization of tasks & Cross team communication.

Planning and Execution of Database Purging/ Re-Org /Rebuild activities on the basis of Space availability and Secondary and DR Setup Replication of Purged Data.

Working in co-ordination with the DBA and other support vendors for any issues related to the database and Applications.

Identifying and implementing new process within the team to increase the productivity of the team.

User Documentation and Training for end user usage and to ensure Operational continuity

Administered and monitored tasks related to the support of Web Sphere Application Server (WAS) in Linux and Windows Environment.

Extensive knowledge of Job Information Language (JIL) and capabilities to recommend suggestions. That will comply with internal standard and CA practices.

Development and maintenance of all technical documentation.

Capital One, Plano, Texas & Chennai, India, Nov 2007 to May 2009

Application Support Engineer

Description: Capital One Financial Corp is a US Based Bank holding company specializing in credit cards, home loans, auto loans, Fixed Income, banking and saving products. This project provided application support for production environment of Loan Originations and Loan Servicing applications used by customer service representatives of an US based Bank.

Roles & Responsibilities:

Involvement in Analysis on Issues reported by Business users over Fixed Income and Auto loan.

Interacted and coordinated with business users and provided immediate solutions.

Administered and monitored tasks related to the support of Web Sphere Application Server (WAS) in Linux and Windows Environment.

Experienced working with and supporting CA Technologies Workload Automation AE in with both UNIX and Windows environments.

Extensive knowledge of Job Information Language (JIL) and capabilities to recommend suggestions. That will comply with internal standard and CA practices.

Responsibilities include administering the AutoSys Jobs - Creating New AutoSys Jobs, Updating existing AutoSys job, Scheduling Jobs and Generating Success/Failures Job Report to Management.

Responsibilities for problem identification and resolution of failed processes or jobs and assisted customers in troubleshooting issues with their applications in AutoSys.

Assisted with implementation/upgrade of AutoSys, troubleshoot errors, and documentation/procedures. Monitor Jobs to ensure successful execution.

Expertise in Job Scheduling environments CA Workload Automation AE (AutoSys Edition), CA-7 Scheduler .

Root Cause Analysis on recurring issues and providing permanent solutions.

Recovered failed Batch Jobs within SLA.

Provided Design Suggestions to development teams.

Improved Performance of the system.

Good experience in DRR activity and support.

Environment: Unix Shell Scripting, JIRA, HP Quality center, Remedy, Job Scheduler, Oracle 9, MS SQL 2005, XML, SharePoint, Windows XP, UNIX/Linux

Adrenaline eSystems Ltd, Chennai, India, Aug 2006 to Oct 2007

Software Developer

Description: An eSys is creator of Adrenalin, Human capital Alignment software. This software empowers people to multiply their performance dramatically through a web-based product. The first product was built on IBM Lotus and later made available on dot Net as well with independent database platforms.

Roles & Responsibilities:

Development of HRMS and background applications.

HRMS application development in ASP.net & C#.net

Based on client requirement add/update the HRMS application and the changes in lower level environment before deliver to production environment.

Created branch for every month based monthly changes and merged the code in VSS and commit

Incident and Problem Management for quality, accuracy and timely resolutions of Client issues

Creating new DB script and updating table/purge data based on the requirement.

Database development using SQL server 2005-08 and Oracle 10G.

Exposure of working in on various IDEs like Eclipse, Visual Studio etc.

Environment: ASP.Net, C#, Windows XP, MS SQL 2005, UNIX/Linux

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