Experience

Farmacy Vegan Kitchen and Bakery

General Manager July of 2017-January 2020

As the GM I was responsible for tasks such as: writing all employee schedules, meeting payroll and labor budgets, and menu planning. I would oversee ordering and inventory for both of the restaurants locations. I handled all customer complaints and/or questions with superior service and proper etiquette. During my time here I created inventory and ordering systems and wrote the employee manual. In doing so I had to work diligently to determine and follow compliance laws and regulations. I also wrote a training manual for employees, which became very important as employees were hired and developed. I would also prepare a variety of operations/administrative reports, timesheets, cash reports, and staffing reports. Lastly, I was responsible to plan and conduct staff meetings and making sure employees were updated with any information they may need in order to be successful.

The Coffee Spot May 2013-May 2017

Duties included providing outstanding customer service, preparing orders to exact specification in a timely manner, and daily stock/inventory.

Education

Olympic College June 2014-June2016

Associates of Science

Helpful courses taken:

Algebra, Statistics, Calculus, Differential Equations

Excel, Word, Typing

Communication, English

Skills

Organization, Active listening, Communication, and customer service. Management and leadership skills. Problem solving!

References:

Charles Rumph- Owner of Farmacy Vegan Kitchen. 786-***-****

Strider Klusman- Owner of The Coffee Spot. 360-***-****

Steven Dohack- Downtown Tampa business owner 813-***-****