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Customer Service Office Assistant

Location:
Rawdat Al Khail, Qatar
Posted:
February 06, 2020

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Resume:

Yasmina Ali Khaldi

Mobile: ********/********

Email: adbmxj@r.postjobfree.com

Date of birth: 15/04/1981

Place of birth: Tunisia

Marital Status: Married

Education: Institute of telecommunication Tunisia:

Graduated as senior technician - specialty: computer and networking – Certified IT in telecommunication and networking

Address: C/O (Zied Gherissi)

P.O.Box 3050 EMS

Hamad Medical Corporation

Doha - Qatar

Professional experience:

2004: Senior Technician at the Tunisia National Electricity & gas

Company (CPL Technologies)

2005: Tunisia Bank in (LAN-WAN networking)

2005: National Training Center of instructors

2007: R&B City Center Doha

- Accounting

- Customer service

-email management

2012: IT in MADA assistive technology center (supreme council of information& communication technology)

Installation of clicker5 in 20 schools

2012-2015: office assistant & document controller in Primary healthcare corporation PHCC –Quality department: Quality Improvement Team

Provide administrative and clerical support to Quality department or individuals.

Schedule meetings and arrange conference rooms.

Arrange skype training and take minutes.

Send invitation for all HC staff during the accreditation.

Alert manager about cancelations or new meetings.

Handle information requests.

Prepare correspondence

Arrange for transportation for all coordinators during their visits and during accreditation

Prepare statistical reports.

Manage spreadsheets.

Greet and receive visitor.

Prepare confidential and sensitive documents

Prepare agenda for meetings.

Operate office equipment, such as photocopy machine and scanner.

Relay directives, instructions and assignment to executives.

Receive and relay telephone messages.

Maintain hard copy and electronic filing system.

Support risk team (enter the communicable diseases in the system)

Arranges skype conference and training and all facilities for workshops and conference during the train of trainers QI training

Create templates and presentations.

Translation (English, Arabic)

oTranslate the process to Microsoft Visio

2015-2016: HR assistant at Voltaire French School Doha

Submits employee data reports by assembling, preparing, and analyzing data.

Maintains employee information by entering and updating employment and status-change data.

Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.

Maintains employee confidence and protects operations by keeping human resource information confidential.

Contributes to team effort by accomplishing related results as needed

Guide the new staff

Prepare the contact for the new employees.

Create staff organigrams

Create templates

Other certifications:

-Fire& safety training

-Appreciation certificate by Accreditation Canada 2012-2014

-Training of time management

Job Details:

Establish network connection

LAN-WAN technologies

Word-excel-front page-power point

Internet and emailing coordination

Modem, SISCO router configuration

Customer service

MS office (word, excel, outlook, power point, Microsoft Visio, Microsoft project management…)

Regular Office work (arranges meetings, send invitation for the team, Phone calls, arrange schedules, take minutes, type letters/memorandums etc…)

Arranges skype conference and training and all facilities for workshops and conference.

Create templates and presentations.

Translation (English, Arabic and French)

Installing and Configuring of Operating Systems (Win XP, Win 2003 Server) ;

Installing Active Directory and Domain Name Service (DNS);

Installing, Configuring and Troubleshooting E-mail client (Outlook Express and Microsoft Outlook);

Installing, configuring Network printers & Local printers;

Antivirus software Installation;

Diagnosing and Troubleshooting Network Problems;

Internet connecting through cables and Wi-Fi;

Sharing of Computers and Printers on Network

Installation of clicker5.

Additional information

*Qatari driving license

*Under Family visa (husband works in Hamad Medical Corporation)

Languages:

Arabic : excellent

French :excellent

English: excellent

Key Personality:

Hardworking, enthusiastic, self-motivated, reliable and disciplined.

Implementing and promoting equality and diversity policy.

Can communicate effectively

Able to develop and implement new administrative systems.

Able to be discreet and understand the importance of confidentiality.

Ability to focus and high levels of concentration when typing medical letters.

Can deal with aggressive patients or customers and their relatives or friends.

Aware of the relevant legislation and the legal implications of requests for information.

P.S: This is a preliminary introduction, but I am willing to provide further details once requested.



Contact this candidate