Customer Service Office Assistant
Resume:
Yasmina Ali Khaldi
Email: **********@*****.***
Date of birth: 15/04/1981
Place of birth: Tunisia
Marital Status: Married
Education: Institute of telecommunication Tunisia:
Graduated as senior technician - specialty: computer and networking – Certified IT in telecommunication and networking
Address: C/O (Zied Gherissi)
P.O.Box 3050 EMS
Hamad Medical Corporation
Doha - Qatar
Professional experience:
2004: Senior Technician at the Tunisia National Electricity & gas
Company (CPL Technologies)
2005: Tunisia Bank in (LAN-WAN networking)
2005: National Training Center of instructors
2007: R&B City Center Doha
- Accounting
- Customer service
-email management
2012: IT in MADA assistive technology center (supreme council of information& communication technology)
Installation of clicker5 in 20 schools
2012-2015: office assistant & document controller in Primary healthcare corporation PHCC –Quality department: Quality Improvement Team
Provide administrative and clerical support to Quality department or individuals.
Schedule meetings and arrange conference rooms.
Arrange skype training and take minutes.
Send invitation for all HC staff during the accreditation.
Alert manager about cancelations or new meetings.
Handle information requests.
Prepare correspondence
Arrange for transportation for all coordinators during their visits and during accreditation
Prepare statistical reports.
Manage spreadsheets.
Greet and receive visitor.
Prepare confidential and sensitive documents
Prepare agenda for meetings.
Operate office equipment, such as photocopy machine and scanner.
Relay directives, instructions and assignment to executives.
Receive and relay telephone messages.
Maintain hard copy and electronic filing system.
Support risk team (enter the communicable diseases in the system)
Arranges skype conference and training and all facilities for workshops and conference during the train of trainers QI training
Create templates and presentations.
Translation (English, Arabic)
oTranslate the process to Microsoft Visio
2015-2016: HR assistant at Voltaire French School Doha
Submits employee data reports by assembling, preparing, and analyzing data.
Maintains employee information by entering and updating employment and status-change data.
Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies.
Maintains employee confidence and protects operations by keeping human resource information confidential.
Contributes to team effort by accomplishing related results as needed
Guide the new staff
Prepare the contact for the new employees.
Create staff organigrams
Create templates
Other certifications:
-Fire& safety training
-Appreciation certificate by Accreditation Canada 2012-2014
-Training of time management
Job Details:
Establish network connection
LAN-WAN technologies
Word-excel-front page-power point
Internet and emailing coordination
Modem, SISCO router configuration
Customer service
MS office (word, excel, outlook, power point, Microsoft Visio, Microsoft project management…)
Regular Office work (arranges meetings, send invitation for the team, Phone calls, arrange schedules, take minutes, type letters/memorandums etc…)
Arranges skype conference and training and all facilities for workshops and conference.
Create templates and presentations.
Translation (English, Arabic and French)
Installing and Configuring of Operating Systems (Win XP, Win 2003 Server) ;
Installing Active Directory and Domain Name Service (DNS);
Installing, Configuring and Troubleshooting E-mail client (Outlook Express and Microsoft Outlook);
Installing, configuring Network printers & Local printers;
Antivirus software Installation;
Diagnosing and Troubleshooting Network Problems;
Internet connecting through cables and Wi-Fi;
Sharing of Computers and Printers on Network
Installation of clicker5.
Additional information
*Qatari driving license
*Under Family visa (husband works in Hamad Medical Corporation)
Languages:
Arabic : excellent
French :excellent
English: excellent
Key Personality:
Hardworking, enthusiastic, self-motivated, reliable and disciplined.
Implementing and promoting equality and diversity policy.
Can communicate effectively
Able to develop and implement new administrative systems.
Able to be discreet and understand the importance of confidentiality.
Ability to focus and high levels of concentration when typing medical letters.
Can deal with aggressive patients or customers and their relatives or friends.
Aware of the relevant legislation and the legal implications of requests for information.
P.S: This is a preliminary introduction, but I am willing to provide further details once requested.
Contact this candidate