JITU BANSODE

jitu.bansode**@Email id: gmail.com ++91 91 --Contact: 885******* 828-***-****

OBJECTIVE

A supportive and motivational team player with exceptional interpersonal and communication skills, and the confidence, credibility and diplomacy to influence at all levels. Highly-motivated, resourceful and capable of delivering to demanding standards, targets & deadlines. Consistently demonstrates loyalty, reliability and the highest standards of personal and professional integrity. PERSONAL SYNOPSIS

Possess over 05 years’ experience in Facility Management, Administration, Sales and Marketing, Customer service, Client Retention, Day to Day Operations, Pre Operations & Resource management.

An ambitious, pro-active and commercially-astute Operation Management with extensive experience, notable achievements and success earned, primarily within the property and retail sectors. Combines an impressive portfolio of Customer Service and management skills, with an appetite for challenging work and personal accomplishment. I am flexible to work and travel anywhere within the country, as well as internationally. I enjoy working in a team and helping others to excel and progress, at the same time I work well independently. EMPLOYMENT HISTORY

Organization Designation Duration

Konkan Railway Corporation Ltd Administration-Executive Secretary April 2019 to Till date Samarth Diamond Administration-Sr. Admin &

Executive Secretary

October 2018 to March 2019

Executive Ship Management Pvt Ltd Administration-Admin & Facility Executive

September 2016 to September

2018

High Street Phoenix Mills Ltd Operations-Floor Manager June 2015 to May 2016 Matrix Cellular International Management Trainee April 2014 to May 2015 KEY RESULT AREA

* Office administration and facility management into commercials.

* Health Safety Security & Environment.

* Cafeteria management.

* Extensive shopping center management experience - strategy, operations, personnel, resource management, maximizing operational efficiency

* Excellent Business Development and Marketing techniques.

* Hands on sourcing new clients through various media.

* Relationship management - developing rewarding relationships with customers, partners, communities and other stakeholders at all levels

* Strong planning and organizational skills - good eye for detail

* Leading, empowering and motivating individuals and teams

* Assured, credible and persuasive presentation and public speaking skills

* Customer service - responsive, attentive and patient customer care skills

* Proficient in numerous computer applications including MS Word, Excel, PowerPoint, Outlook and Windows

WORK EXPERIENCE

Currently working with Konkan Railway Corporation Ltd since April 2019 to till date as Executive Secretary

* Assist Reporting manager in day to day office operations.

* Travel organization for Manager and other VIP visitors

* Provide administrative and clerical support to GM Finance

* Team Work and good collaboration with "can do" attitude

* Participates and supports manager in accomplishing the respective tasks, and managing the responsibility area, organization or assigned projects

* Responsible for management of documents received for signatures/approval - both online and offline

* Good time management

* Taking minutes at management meetings

Worked with Samarth Diamond from October 2018 to March 2019 date as Administration - Admin & Executive Secretary

* Handle office administration - ordering and procuring stationery items, housekeeping material, etc. over phone and emails.

* Liaise with Bharat Diamond Bourse Management committee for issues related to Fire & Safety clearance, waste management and garbage disposal, keeping premises free from pests etc.

* Grooming standards of Housekeeping staff.

* Arrangement of interview in coordination with placement services.

* Documentation and access card creation of new joiners.

* Conduct employee engagement activities on every Saturday.

* Collect and create database of suggestion forms received from employees.

* Draft covering letters for Diamond export and mails to Clearing and Handling Agents and Bharat Diamond Bourse.

* Ticketing and travel management of employees of Mumbai, Gujrat, Hongkong and Belgium branch.

* Arrangement of legal documentation for loan against property.

* Assist Reporting manager in day to day office operations.

Executive Ship Management Pvt Ltd since September 2016 to September 2018 as Administration - Admin & Facility Executive

* Handle office administration - ordering and procuring stationery items, housekeeping material, etc. over phone and emails.

* Cafeteria management – timely cleaning and provision stock management.

* Vendor selection by quotation comparison for work to be undertaken.

* Liaise with BMC for society related issues like Fire & Safety clearance, waste management and garbage disposal, keeping premises free from pests etc.

* Fire Alarm system -regular check and monthly evacuation program.

* Annual Maintenance Contract – timely check and service of AC, water purifier, Pest Control etc.

* Co-ordination with other departments of Management to ensure smooth operations.

* Annual safety culture audit – incident report and observations closing.

* Responsible to Supervise & up keep, security & maintenance of the area in coordination with the housekeeping, Security & Maintenance agencies.

* Grooming standards of Housekeeping, security, and guest house care taker staff.

Worked with The Phoenix Mills Ltd. High Street Phoenix & Palladium Mall Mumbai since May 2015 to May 2016 as Operations - Floor Manager.

* Responsible to successfully manage and execute tasks pertaining to daily mall operations, marketing, events, promotions etc..

* Taking care of Mall House Keeping agency & Vendor Management.

* Responsible for Retailer & Customer Satisfaction Index.

* Co-ordination with other departments of Management to ensure smooth operations.

* Responsible for Customer Management: Guiding customers to the stores / mall facilities etc.

* Retailer Management: Taking suggestions / complaints of the Retailers of the mall and forwarding, following up and ensuring the closure of the concern.

* Responsible to Supervise & up keep, security & maintenance of the area in coordination with the housekeeping, Security & Maintenance agencies

* Manage &ensure smooth operations with the help of Soft Services, ERT, and Security & Engineering team.

* Provide support to tenants during their fit-out period and ensure all the deposits are received before they go operational, also ensure that retailers are adhering to the fit out manual.

* Educating and keeping retailers updated with mall rules and regulations, latest improvement/addition/modification with the help of quarterly Retailers Training.

* Ensuring High quality services, resulting in customer delight.

Worked with Matrix Cellular International As a Management Trainee- From Feb 2014 to May 2015.

* Responsible for Business Development and Marketing.

* Responsible for Payment Handling.

* Responsible to achieve given figure for the day.

* Developing an understanding of the local market, including customer expectations.

* Ensuring maximum customer satisfaction by closely interacting with potential clients and understand their requirement and customizing the product and service accordingly.

* Ensuring High quality services, resulting in customer delight.

* Solve Customer Queries & Complaints.

CREDENTIALS

Masters of Management Studies from MGMIMSR, Mumbai University, year of passing 2014.

Bachelor Of Commerce from Rajarshi Shahu College Of Arts, Commerce & Science, Mumbai University, year of passing 2012.

Higher Secondary School Certificate from Atomic Energy Junior College, Mumbai University, year of passing 2006.

Matriculation from National Institute of Open School, Delhi Board, year of passing 2004. CORE COMPETENCIES

Interpersonal Professional IT Knowledge

Ability to work under pressure

Sales & Marketing, Retail

Management, Back and

front end facility

management operations

Proficiency in all tools of MS-

Office

Ability to adapt to new

environments

Business Growth and

Expansion

Quick learner about software

applications

PERSONAL DETAILS

Languages known: English, Hindi, Marathi

Nationality: Indian

Passport No: J9261187

Marital status: Married

Present Address: Jitu Bansode, 301 3rd Floor Avin Smruti building Near Parsi Bungalow Trombay Mumbai 400 088

DECLARATION

I hereby declare the above provided information is true and best in my knowledge.

(JITU

BANSODE)

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