Customer Service Representative

HEMA KOSHYARI

Calgary, AB C: 403-***-**** E: *********@*****.***

PROFESSIONAL SUMMARY

A highly motivated, organized and knowledgeable professional seeking to leverage customer service and document management experience. Extensive experience maintaining computerized filing systems, ensuring accuracy of documentation, and implementing control processes for storage and retrieval to expedite the flow of information and communication between clients, vendors, and staff. Proficient in MS Office, Adobe Acrobat and NetSuite.

SKILLS & COMPETENCIES

Quality Customer Service

Interpersonal Skills

Coordination

Flexibile & Independent

Time Management

Multi-tasking

Microsoft Office

Organisational Skills

Working Under Pressure

RF Scanner

Strong Communication Skills

Meeting Deadlines

Attention to Detail

Exceptional Typing

PROFESSIONAL EXPERIENCE

Production Associate Nov 2019 – Jan 2020

Amazon Canada Fulfillment Services. – Calgary, Canada

Amazon.com, Inc., is an American multinational technology company based in Seattle that focuses on

e-commerce, cloud computing, digital streaming, and artificial intelligence.

Picked items on the RF scanner from different floors

Picked customer orders - less quality errors, 120% productivity rating on 80% target

Recorded and manage all impaired or damaged merchandise items

Isolated damage items to a predefined area and report them to supervisors

Performed tasks in a fast-paced environment to meet tight deadlines

Followed proper selection procedures as established by the company

Maintained a clean and safe work environment

Abilities to walk, stand, lift, push, and pull for long periods

Administrative Internship Jun 2019 – Sep 2019

FLYHT Aerospace Solutions Ltd. – Calgary, Canada

A leading provider of Iridium satellite communications, global flight tracking and aircraft health monitoring solutions.

Digitized Employee Files

Audited and inputted Employee Training Records into NetSuite

Audited hard copy inspection reports for obsolescence

Audited Aircraft Certificate Engineering documentation

Provided assistance to Finance & Administration as well as Operations with respect to documentation and data entry

Performed other tasks and responsibilities as needed

Customer Service Representative Sep 2017 – Aug 2018

Kohinoor Tele video Pvt Ltd – Mumbai, India

Kohinoor Tele video Pvt Ltd is a well-established company in the electronics retail industry.

Professionally answered 100 plus customer calls on a daily basis

Resolved product and service problems by clarifying the customer's inquiries; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution

Contributed to team efforts by accomplishing related targets as needed

Followed communication procedures, guidelines and policies

Provided exceptional customer service experience to clients

Worked with customer service manager to ensure proper customer service was being delivered

Compiled reports on overall customer satisfaction

Accomplishment

Efficiently and accurately provided on call services to more than 120 plus customers which improved and reduced average talk time

ADDITIONAL TRAINING & CERITIFICATION

Empowering Youth Employment, The Immigrant Education Society, Calgary Mar 2019 – Jun 2019

Clerical Certificate, The Immigrant Education Society, Calgary Feb 2019 – May 2019

Quick Books Certificate, The Immigrant Education Society, Calgary Jan 2019 – Apr 2019

Basic Accounting Certificate, The Immigrant Education Society, Calgary Nov 2018 – Jan 2019

VOLUNTEERING

Immigrant Services Calgary, Calgary Nov 2018 – Current

EDUCATIONAL QUALIFICATIONS

Bachelor Degree, Financial, Accounting & Auditing Apr 2006 – Mar 2009

University of Mumbai, India

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