Customer Service Manager
Resume:
COURTNEY G GREEN
PHILADELPHIA, PA 19143
adbmoe@r.postjobfree.com
Objective
A enthusiastic, energetic, and loyal individual with strong point of sale customer service skills and cash register expertise desiring productive employment where I can enhance, hone and support a team approach.
Skills
• Over Eight years of Point of Sale customer service expertise
• Pleasing personality with approachable customer service skills
• Knowledge of using computers for inputting and obtaining different billing details
• Sound oral and written communication skills
• Good at time management and ability to work under pressure within fast pace environments
• Extensive knowledge of customer identification procedures, merchandising and packing handling
Work Experience
• Responsible for Point of Sale customer service in a friendly and professional matter
• Educated customers on products and services while answering questions in a friendly and helpful manner
• Responsible for maintaining a bank of money in the register drawer and verified moneys at the beginning and end of the shift.
• Received and processed payments of Cash, Check, WIC, SNAP Benefits and Credit /Debit cards.
• Experienced in applying policy/procedures for; opening and closing of cash drawers, cash register receipts, inputting item codes, weighing produce, and applying coupons'/vouchers
• Built strong relationships with team members, management, and customers with a positive outlook and inter-personal communication techniques to resolve matters
• Assist supervisors in controlling customer flow and backed up lines; help to reduce waiting time for customers
• I Follow up and follow through on all customer questions and requests
• I always keep my work station clean and well stocked
• Assist Supervisors and Managers' by mentoring new team members on work policies and practices
• Assisted Casher with daily duties and responsibility's
• Carefully bagged items for customers according to weight and size
• Stocked and restocked food/nonfood items using FIFO (First In First Out)
• Maintained appearance of store by organizing aisles and promptly attending to spills and emergencies
• Assisted customers in the location of various items throughout the store.
• Organized, cleaned, and sanitized all areas of the Meat, Dairy, and Bakers Departments,
• Used professional decorum to maintain store standards
Education
References
(Floor Manager) Jackie Walton Giant Food Stores. 300 E. Baltimore Pike Lansdowne, PA 19050 610-***-****
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