BARBARA SIMMENROTH

***-* ***** **., ************, NJ 08844

Email: adbmnw@r.postjobfree.com Cell: 973-***-**** Home: 908-***-****

PROFESSIONAL SUMMARY

Highly skilled collections and customer service representative with over 20 years’ experience in various industries seeking part-time position with local company. Dedicated and honest team player.

SKILLS

Personable telephone etiquette

Exceptional interpersonal communications

Exceptionally successful collection rates

Applied composure and empathy to negotiate resolutions

Utilized computer experience, research techniques and follow-up

Attention to details

WORK HISTORY

U.S. Military Loans, Inc.

Account Manager 1998 – 2018

Handled collections utilizing skip-tracing

Account maintenance and follow-up for 300 accounts

Ran credit bureaus

Decreased delinquent account rate

Managed work flow

Henkel Adhesive Corporation, Greenbrook, NJ

Customer Service and Accounts Receivable Representative 1996 – 1998

Interfaced with customers, manufacturing and sales representatives

Received, entered and maintained all orders

Handled shipping and product inquiries

Processed Account Receivable collections and bi-weekly follow-up

Coldwell Banker-Schlott Realtors, Bernardsville, NJ

Real Estate Sales Agent 1993 – 1996

Listed and sold residential properties

Documented contracts, handled closings, and scheduled home inspections

Devro Incorporated, Somerville, NJ (subsidiary of J&J)

Customer Service and Telemarketing Representative 1991 – 1993

Received, entered and maintained order entries

Responsible for price quotes, product performance, shipping documentation

Interfaced with Manufacturing, Sales, Quality Assurance and Accounting

WORK HISTORY

Johnson & Johnson Interventional Systems Company, Warren, NJ

Customer Service Representative 1986-1991

Received, entered and maintained Domestic and Clinical orders

Billed Domestic and Clinical orders

Processed return requests and maintained customer credit status

Provided price quotes, product and shipping information

Trained Customer Service Representatives

Ethicon, Inc., Somerville, NJ (subsidiary of J&J)

Customer Service Representative and CRT Operator 1985 - 1986

Handled data entry and customer order cancellations

Heavy telephone contact with customers and sales representatives

Maintained sales records for management review

Improved accuracy and data entry by 50%

EDUCATION

Electronic Computer Programming Institute, New Brunswick, NJ

Data Processing and Computer Programming

Panosphic Application Products Company, Teaneck, NJ

Order entry and billing functions of IBM System 38

South Plainfield High School, South Plainfield, NJ

College Preparation

Licensed Real estate Agent 1993-1996

Fico Pryor Seminar

How to Achieve Exceptional Customer Service

COMMUNITY SERVICES

Evangel Church

Provided food, clothing and spiritual support to the homeless in Newark

Literacy Volunteers of Somerset County

Taught English as a Second Language ESL

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