Sales Customer Service
Resume:
TONIA
OWENS
adbmne@r.postjobfree.com
Woodbridge, NJ 07095
linkedin.com/in/tonia-owens-0496a928
SKILLS
Account Management
Allocation
MS Excel
Planning
Supply Chain
Sales Support
EDI
ACS
Team Leadership
SAP
Issue Resolution
Sales Support
AS400
Inventory Management
Microsoft Office
Customer service
EDUCATION
FASHION INSTITUTE oF TECHNOLOGY
New York, NY • 05/1992
Associate of Arts: Fashion Merchandising
PROFESSIONAL SUMMARY
Growth-focused, results-driven analyst professional with progressive experience directing executive-level projects, analyzing data, and ensuring compliance in heavily-regulated fields. Adept at improving productivity and efficiency, coordinating training, and liaising with diverse teams to achieve ambitious targets. Well-developed ability excelling in dynamic, fast-paced environments requiring keen attention to detail and unwavering professionalism.
WORK HISTORY
PVH Corp. - Allocation Analyst (Specials)
Bridgewater, NJ • 01/2009 - Current
Manage all aspects of $107M book of business for Speedo wholesale and ecommerce special accounts as well as Costco USA and Canada from inception of order to shipment of merchandise
Support financial growth through allocation of product to accounts
Monitor inventory and distribution metrics to ensure availability of merchandise
Support customer buying teams in meeting rigorous sales targets and distribution goals
Process orders and maintain documentation in EDI and ACS systems
Liaise with Sales, Production, Buyers and Warehouse teams to assure timely and correct shipments
Ensure inventory levels are in alignment with stock and sales ratios
Establish and maintain professional relationships with business partners to ensure quality service
Report monthly and quarterly shipping expectations to VP of Sales and Sales Executives
Develop and establishing departmental standard orders of operation
Collected, organized and modeled data using Microsoft Excel
PVH Corp. - Account Analyst
Bridgewater, NJ • 01/2005 - 01/2009
Held accountability for newly acquired Calvin Klein Men's Sportswear key wholesale accounts including Macy's, Dillard's and Sak's 5th Ave
Assisted in implemented wholesale accounts departmental policies and procedures resulting in improved efficiency and productivity
Cross-functionally liaised with internal departments as well key buying offices ensure revenue targets
Devised and implemented process improvements to assure seamless transition during acquisition of Calvin Klein
Responded to customer concerns and questions on daily basis
Used data entry skills to accurately document and input statements
Swatch Group US - Lead Luxury Account Service Representative
Weehawken, NJ • 01/2000 - 05/2005
Managed wholesale accounts for luxury brands including: Breguet, Blancpain, Glashutte Original and Omega
Processed and expedited incoming orders via EDI, phone, fax as well as email
Handled incoming calls, emails and Fax from Regional Sales Managers, retailers and consumers
Investigated and resolved shipping issues pertaining to UPS and FedEx claims
Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts
Serviced accounts on regular basis to propose new products or services and maximize revenue
Assist in training new hires
Supervised and directed all merchandise and shipment processing
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