LaToya L. Manning

**** ******* **, *** ****, Olive Branch, MS 38654: 901-***-****: Toyawilson20102gmail.com

Quality Manager/Quality Supervisor/Quality Engineer

Experienced professional offering 13 years of experience in manufacturing environment dealing with all aspects of quality engineering, lean manufacturing and enforcement and maintenance of corporate quality guidelines. Delivering quality controls and enhancements to proactively address problems and improve product quality, manufacturing flow, customer satisfaction, and reductions in manufacturing defects. Ensuring company procedures and personnel in line with general ISO standards and guidelines centering ISO 9001 and 14001.

Expertise

Lean Bronze Certified (Jabil)

Lean Manufacturing Operations

Lean Quality Tools (FMEA, Pareto Charts, Fishbone Diagrams, Six Sigma 5S, 8D Methodology)

Process Development & Improvement

Receiving Inspection Process

ESD Calibrations

Analyzing Reports/Report Writing

Excellent Communication skills

Excellent Management/Supervisory skills(OBA’s, Tech’s)

Conduct Meetings

Conducted/Participated in Kaizen Events

NPI(New Product Introductions)

Quality Auditing

First Article Inspection

SAP, AGILE, MES, AQP, MS Project/MS Visio, Smart solve CAPA system, Metric Stream RCCA System & MS Office

Customer Escalations/RCCA’s/3way5why

Engineering Change Notifications

RTV/Purges/RMA processes

Cross functional leadership

ISO standards and Guidelines (9001/14001)

ISO standards Internal Audit training/certifications

Implementation of Training Department

PROFESSIONAL EXPERIENCE:

Synnex Corporation- Southaven, MS

Information technology supply chain services company

Quality Manager, Synnex- June 2018 – Present

Quality Supervisor, Synnex- June 2014 – 2018

Manage Quality department both BTO and Remanufacturing

Perform ISO Internal Audits and maintain all records

Handle Customer Complaints while utilizing the 8D methodology

Create, Maintain, and Analyze data for the Management reports

Attend Customer Calls and meetings

Hold QIT meetings to discuss the DPM for all products on the production floor

Hold Staff meetings with quality team

Issues 8D’s for reoccurring problems

Train the quality department on different quality elements

Create quality processes and procedures

Initiate corrective and preventive actions on issues escalated by customers on internal/external audit findings while utilizing the CLCA method (Closed loop Corrective action)

Created processes for the Remanufacturing area

Created and updated Cosmetic Templates for the Remanufacturing area

Trained personnel on to the updated documents

Implemented all ESD and calibration for the Remanufacturing area

Created training material for training department

Implemented training department for BTO/Reman area

Created training material for ISO to share with management teams in Olive Branch, MS, Southaven, MS, and Plainfield, IN.

Managed and Trained the sites for ISO transitional Audit 9001-2008 to 9001-2015

Implemented QRQC for BTO and Remanufacturing

Held training classes for the teams to ensure clear understanding of the QRQC process (Quick Response Quality Control)

Implemented Lean 5s methodology that resulted in a clean, uncluttered, safe, and well-organized workplace to help unwanted waste and optimize work performance.

Supervise and Manage 9 people ensuring that all their roles and responsibilities are being carried out as required.

Synnex Corporation- Olive Branch,

Information technology supply chain services company

Interim Quality Manager, HYVE- Sept 2014- Jan 2015

Worked as a Quality Manager to aid with the startup of the new account within the HYVE building.

Developed the training department for New Product Introduction

Trained start up personnel on new product coming in the door

Implemented processes based on the NPI information provided by sister site

Managed and built quality department and trained QC team on quality processes

Implemented all ESD and calibration processes for new account

Created, Analyzed, and Maintained Customer reports

Held meetings with the quality team to discuss issues and concerns

Held QIT meetings with managers/supervisors on issues and concerns

Attended Customer calls and spoke on FPY and DPM

Lead MET certification and provided all the necessary information needed in order to become certified

Created certification quizzes for the startup team and maintained certification records

Maintained all records for QA, ESD, and Calibration

Handle Customer Complaints while utilizing the 8D methodology

Assisted with (First Article Inspections)

Jabil Circuit, Inc - Memphis, TN

Manufacturer of Computing Servers and Storage

Quality Engineer II, Jan 2006-May 2014

Performed analysis and investigations that saved the company a bad score on our QBR from the customer.

Provided quality support on customer sat issues

Provided insight and assistance in the implementation of process improvements in all areas

Reviewed supplier/customer discrepancies. Gave feedback as needed on dispositioning of product either it be RMA, RTV, SCRAP, PURGE, or etc

Implemented corrective and preventative actions on customer concerns

Initiated 8D’s for customer concerns, Monitored and tracked actions according to Root cause and corrective actions put into place.

Supervised and Managed 10+ People in all avenues of their job roles and responsibilities ensuring that they are carried out as required.

Handled PFMEA’s and Control Plans

Handled APQP (Advanced Product Quality Planning) for NPIs (New Product Introduction)

Worked multiple systems to ensure effectiveness of CAPA’s, Data gathering, and Reporting

Quality Initiatives and Results:

Conducted and aided with the implementation of a system (OPMS) to reduce the OBA DPM from 50% to 15%. Phase 1

Cut the number of complaints in half by accelerating response times to customer inquiries. (OPMS)

Created processes and training documents for Quality Personnel that aided with the reduction of customer escalations (JAS) Phase 2

Implemented a new system that aided with the reduction of rework on one of our top issues (swapped cases)

Incorporated Six Sigma methodologies to solve manufacturing problems. 5S

Led Kaizen events for New Pack out Process Layout.

Education & Credentials

NORTHWEST MISSING COMMUNITY COLLEGE, SENATOBIA, MS

Associates of Applied Science-Computer Information Systems.

Lean Bronze Certified_ Jabil

Member of Phi Theta Kappa Honor Society

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