Nina Chiang, M.S.

949-***-**** adbmlk@r.postjobfree.com

Professional Summary: Highly motivated, passionate, and detail oriented professional with many years of administrative experience. Proactive and naturally curious about the digital and social space for a better user experience.

Skills:

●Excellent proficiency in Technology: Microsoft Office Suite 365, PC and Mac OS systems, Salesforce, Concur, Adobe, Facebook, Twitter, LinkedIn, Hootsuite, Mailchimp, WordPress, Slack, Google Suite, JIRA, Airtable

●HTML/CSS/JS familiarity, Git/GitHub familiarity, UX design process

●Exceptional customer service and interpersonal skills: Meticulous attention to detail, positive attitude, accountability, adaptability, able to effectively balance multiple projects, and extremely organized

●Strong communication, written and verbal skills

Education:

●Master’s in Public Health, West Coast University

●Bachelor of Arts Psychology, Brandman University, Chapman University System

Professional Experience:

Insomniac Events: April 2019 - December 2019

Food & Beverage Manager

●Oversee and inspect all daily food & beverage operations on site and during show days to ensure a good food & beverage experience; oversee budget and test quality assurance of F&B for each show

●Work with concessionaire on site advances for power, IT, meals, radios, golf carts, heavy equipment, truck delivery access

●Collaborate with other departments to ensure ease of load-in/load-out and show day operation

Temporary Tech Ops Coordinator January 2020 – present

Maintain day-to-day flow of tech ops projects (loaned out equipment, event placement forms, budget and tracking expenditures/transactions) and implementation of policies and procedures

Interface with extended cross-functional teams and communicate with team members to ensure optimal strategy and maximum efficiency

Effectively help organize and archive projects, invoices, budget contracts, and proposals at appropriate stages and manage processing stages to ensure accuracy

EDMTunes: January 2018 - present

SEO content writer/editor

●Research music industry trends and create music, music news, technology articles, and event reviews for website

●Contribute to social media posts through generating/finding related content

●Ability to create tagline, long form copy, and micro copy

SmarTLDR April 2019 – October 2019

Copywriter

•Research smart home trends and write articles for website and blog

•Test products and write reviews/guides based on product experience

Siebert Creative July 2019 – October 2019

Product Designer & Copywriter

Create content for case studies, biographies, website, mood boards, competitive analysis, and branding

Work with Creative Director on content scheduling and edits

Cetera Financial Services December 2016 – Jan 2019

Commissions Research Analyst

●Tested and improved new reporting system and reported errors using JIRA

●Respond to inquiries from internal and external customers via email, fax, phone through research and account calculations/reconciliation as requested on customer accounts backed by phone support

●Provided technical customer support between financial professionals and institutions including banks, credit unions and clearing firms

Groove Cruise February 2017-July 2018

Marketing Assistant

●Developed B2B content for Groove Cruise & Whet Travel Facebook Page, landing paces, and responsible for all email outreach via Mailchimp

●Streamlined social media scheduling and outreach for Groove Cruise and Whet Travel Facebook Page

●Provided technical customer support in response to queries in a timely manner, and monitor viewer reviews / feedback

●Worked independently to generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news)

●Researched and relayed new social media tactics, trends, and strategies to upper management

Wedgewood Inc, April 2016 - December 2016

Administrative Coordinator

●Managed back-end legal processes to facilitate the purchase and resale of homes in foreclosure

●Oversaw audit procedures of escrow files, recording and tracking EMDs, generating disclosures and managing property contracts

●Light clerical: creating filing systems and correspondence amongst team members and clients and facilitated training of new employees

Pioneer Capital March 2014 - March 2016

Administrator/Digital Marketing Assistant/ Executive Assistant

●Heavy calendaring, scheduling, and conference room set ups and completed data entry for special projects

●Utilized InsideView to generate leads, facilitate mass mailing campaigns, and maintain social media accounts through directed phone calls and acting as liaison between Pioneer Capital and clientele

●Managed individual clients through the application processes & facilitated the lending of over $300K in corporate debt while coordinating Pioneer Capital’s applications through corporate lender’s broker programs.

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