Human Resources, Recruitment, Onboarding, Management, Operations

Sherry J. Harris

Peoria, AZ ***** 602-***-****

adbmli@r.postjobfree.com https://www.linkedin.com/in/harrissherry

Human Resources Business Partner

Accomplished senior leader exceptional at driving change management functions to holistically advance corporations

Visionary and versatile HR business partner with robust career leading organizations across multiple industries by innovating strategic initiatives, motivating high-performing employees, and implementing operational plans that promote sustainable corporate growth. Highly skilled at facilitating change management and process improvement functions by crafting goals-based business plans, controlling corporate finances, and promoting positive corporate cultures. Proven record of coaching top talent, increasing employee retention rates, capturing operational cost savings, and maximizing ROI through talent management programs, vendor negotiations, and cross-departmental leadership.

Highlights of Expertise

Executive Leadership

Strategic Initiative Development

Staff Training & Development

Regulatory Compliance

Financial Management & Budgets

Change Management & Process Transformations

KPIs & Performance Evaluations

Employee Relations & Corporate Culture

Talent Acquisition & Onboarding

Organizational Development

Career Experience

JLL, Inc., Phoenix, AZ

MANAGER, MARKET OPERATIONS (2019)

Spearheaded human resources and on-site business operations for Fortune 500 company by innovating strategic growth initiatives, coaching high performing teams, and bolstering operational excellence.

Directed HR requirements, employee development, and business planning functions by overseeing 16-member cross-functional team to support over 80 staff in increasing productivity, operational efficiency, and collective achievement of set KPIs. Established human requirements, HR practices, recruiting, interviewing, hiring, and onboarding functions to improve employee integration and performance. Facilitated training programs, employee engagement and retention initiatives, and evaluation against performance metrics to optimize firm talent. Ideated and launched strategic and business continuity plans to promote sustainable corporate growth. Administered benefits, processed payroll, negotiated vendor contracts and pricing, and analyzed P&L financial statements to capture cost savings and maximize realized revenues.

Innovated comprehensive onboarding program that effectively reduced first-year turnover rates.

Launched employee engagement and diversity programs including Women in Focus, Single/Working Parents Group, and Health & Wellness initiatives that raised morale, productivity, and work/life balance.

Hoskin Ryan Consultants, Inc., Phoenix, AZ

MANAGER OF HUMAN RESOURCES & OPERATIONS (2017 - 2018)

Orchestrated business and HR operations as Business Partner while providing executive leadership and controlling corporate finances for civil engineering firm with over 60 employees in multiple locations.

Led cross-departmental operations including recruitment, onboarding, employee development, benefits administration, federal program administration, and retention programs to foster positive corporate culture while driving productivity and efficiency enhancements. Conducted complex analytic functions to evaluate risk, identify growth opportunities, establish KPIs and performance targets, and devise strategic initiatives that promote corporate advancement. Authored interview guides, training materials, employee handbook, Standard Operating Procedures (SOPs), referral and mentorship programs, and local talent toolkits to enhance employee recruitment quality while driving total compliance with all regulations. Interfaced with immigration attorneys to accurately process H1-B visa paperwork for firm employees. Advanced workflows and firm profits by creating improved practices for financial forecasting, reporting, and accounting functions. Partnered with internal teams to successfully develop proposals, pre-qualification packages, SOQs, and RFIs.

Integral member of leadership team during firm transition following acquisition by larger company.

Secured employee retention rate above 90% by launching creative positive work culture program.

Conceptualized process improvement program, which bolstered workflow efficiency, increased profits by 20%, and lowered overtime by 9% within one year.

Migrated payroll processes to digital system and HR functions to automated system for hiring, onboarding, and document storage, which captured significant time savings across organizational functions.

Ideated and implemented professional development/training and mentorship programs that resulted in enhanced employee productivity, leadership, and operational functionality.

Organized employee resource groups for women and single/working parents as component of comprehensive diversity and inclusive initiatives.

Created new collections department specifically designated for pursuing 180+ day outstanding payments, which bolstered collection rates by 65%.

Assessed corporate contracts and determined optimal vendors that maximized ROI and resulted in firm capturing 50% cost savings.

Taylor Auto Group, LLC, Phoenix, AZ

DIRECTOR OF HR, OPERATIONS & FINANCE (2016 - 2017)

Championed HR, operations, finance, payroll, community relations, and recruitment functions for two auto dealerships while establishing best practices and driving change management processes to expand corporate market share.

Formulated strategic partnerships across departments and organizational levels to identify growth opportunities, devise goals-based strategic initiatives, and optimize operational functions. Led recruitment, hiring, onboarding, training, and development functions to promote positive workplace culture, boost morale, and enhance productivity. Administered payroll and benefits while maintaining records with consummate accuracy and driving total compliance with applicable regulations. Audited internal operations, evaluated monthly reports, and maintained general ledgers to optimize functionality and financial performance. Drafted legal contracts and correspondence; represented company in legal affairs to mitigate risk and secure total compliance with applicable laws.

Renegotiated vendor contracts for competing services, which lowered overhead costs by 28%.

Essential member of leadership team that opened new auto dealership to expand corporate footprint.

Analyzed HRIS operations, formulated optimal changes, and implemented revisions that maximized functionality.

Curated social media profiles, which expanded customer engagement by over 50%.

Sculpture Hospitality of AZ, LLC., Goodyear, AZ

VICE PRESIDENT OF HR & OPERATIONS (2013 - 2016)

Coordinated all HR and operations functions for hospitality management company featured on television show Bar Rescue.

Aligned HR strategy and corporate operations with mission, vision, values, and long-term plans to bolster corporate performance. Coordinated corporate finance processes including accounting and reporting to improve profitability. Transformed KPIs including safety, quality, service, inventory, and field cost reductions to optimize internal processes and facilitate system improvements. Administered comprehensive HR functions including benefits, payroll, performance appraisal planning, employee engagement, EEOC and harassment prevention training, conflict resolution, and interviews to enhance employee morale and performance. Engaged in recruitment activities for all employees, authored job recruitment statements, screened and interviewed candidates, conducted background checks, extended job offers, facilitated orientations, and implemented career development programs. Strengthened client relationships by assisting with development of operational strategies, management goals, and HR functions.

Implemented new customer acquisition strategies, which increased client base by 21% within 12 months.

Conceptualized and launched new talent acquisition program, which increased job applicants by 67%.

Restructured new human resources program, authored new standard operating procedures, and drafted new job descriptions and employee handbook, which optimized personnel hiring process and streamlined application procedures.

Innovations Group, Inc., Peoria, AZ

VICE PRESIDENT OF OPERATIONS (2006 - 2012)

Oversaw corporate operations and HR management for Department of Labor youth education and training contracts while managing $6.2M operating budget and directing 68 employees throughout California and Arizona.

Coordinated program administration functions for program with over 3K students per year by directing youth recruitment, admissions, career training, and graduate employment assistance. Created strategic financial and administrative plans that aligned with corporate mission while advancing HR functions, recruitment, financial management, and procurement processes. Evaluated performance data collected from multiple operational units to optimize HR processes, employee performance, talent development, and collective goals attainment. Implemented and monitored HR policies across programs and operations to drive total compliance with employment laws, FMLA, and ADA regulations. Represented company during HR and labor relations issues, employee disciplinary hearings, dispute resolution, and arbitration to identify effective resolutions while advocating for corporate interests.

Lowered turnover by 13% by developing effective quarterly review and new hire training program.

Served as lead writer for $6.2M Department of Labor proposal, with successful submission leading to company winning largest female recruitment contract in U.S. that enabled corporate expansion throughout California.

Appointed as corporate liaison to National Office of Department of Labor in Washington, D.C.

Innovated, authored, and published Quest 4 Success youth retention and career exploration training program with resource guide, which was adopted by DOL as prerequisite to joining Job Corps Program due to 40% retention in first year.

Facilitated public speaking engagements and presentations in career development, motivations, generational workforces, and admissions processes for audiences up to 2.5K.

Launched pilot staff retention program that increased employee retention by 31% over two years.

Ideated and established staff and student motivational assessment program that resulted in multiple speaking engagements throughout U.S. due to national recognition for program success.

Additional Experience as Director of Corporate Operations (1998 - 2006) at Dynamic Educational Systems, Inc., Phoenix, AZ

Education & Credentials

Bachelor of Science in Business Management & Organizational Leadership, 4.0 GPA

Grace University, Omaha, NE

Certifications

Certified Training and Development Professional (CTDP)

Human Resources Professional Certification

Certified Public Speaker

Technical Proficiencies

MS Office Suite

Outlook

Box

Google Drive

ADP

AmCheck

Workday

PeopleSoft

Adobe

CRM

Ajera

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