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Customer Service Operator

Location:
Monroeville, PA
Posted:
February 05, 2020

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Resume:

PROFESSIONAL QUALIFICATIONS

Experienced Gas Control Operations professional with comprehensive 30+ year background in the Natural Gas Industry.

Key strengths in the following areas:

Strategic Thinking & Problem Resolution

Team Building

Quality/Process Improvement

Communication & Customer Service

Detail Oriented

Multitasking

WORK EXPERIENCE

Chevron Corporation

Pittsburgh, PA.

Water Specialist – Dispatch 2018 to present

Schedule fluid haul offs and water deliveries to Chevron’s Production, Air & Fluid Rig Pads using multi third party business partners.

When necessary cancel, update, move water trucks from one job to another. Working with Trucking Dispatch personnel to accomplish these changes.

Track Production Tank levels & submit reports to hauling companies so they can set up their schedules for next day planned work.

Send out the proposed field work to Operations to plan their day.

Work with Completions Department on Fracing Operations for water supply including starting & stopping pump stations, giving instructions to Contractors, tracking amounts of water pumped.

Remotely run a Central Water Facility for fracking operations. Run pumps, change valve positions, change which tanks to remove water from so levels are where they need to be to maintain water rates for pumps.

Sarno & Son Formal Wear

Scranton, PA.

Lead Delivery Driver; Pittsburgh/Ohio Area April 2018 to June 2018

Responsible for setting up delivery routes of tuxedos and other formal wear to our Tuxedo Junction stores & affiliates.

Working out delivery issues that arise throughout the day or week so our clients have the best possible service.

Perform safe driving operations on all roads as deliveries takes on interstate, rural & commercial routes.

Rice Energy Inc.

Canonsburg, PA.

Senior Gas Operations Controller 2014 to 2017

Responsible for monitoring and controlling natural gas Production and Midstream facilities, providing emergency response for Pipeline and Production Operations when warranted.

Monitors and oversees operations to analyze system for pipeline and wellhead operations.

Issues controls and communicates daily with field operations.

Monitors pressure, temperature and volume using SCADA system to ensure safe receipt and delivery of volume.

Mentor and gave advice other gas control and operations personnel.

Coordinates scheduled maintenance and unscheduled outages with field operations.

Monitors system performance and capacity, making proper notification of equipment needing repair or calibration

Interfaces with Field Operations, Engineering, Marketing, Measurement, Midstream, and IT for customer support.

Peoples Natural Gas Co.

Pittsburgh, PA

Gas Control Operator & Sr. Gas Control Operator 2008 to 2014

Monitored, Controlled, Analyzed & made changes to transmission & distribution to maintain system integrity.

Reported any abnormal conditions to Supervisor and Field Supervisor as warrants.

Began training process to learn TW Phillips system.

Significant experience and knowledge about Equitable Gas Distribution System. I helped train and educate Controllers on its operations, as we took over their gas system.

Monitored pipeline tie-ins, regulator work & pig run via SCADA System.

Interfaces with Field Operations, Engineering, Marketing, Measurement, and IT for customer support.

Equitrans LLC.

Pittsburgh, PA

Gas Control Operator 1992 to 2008

Monitored, Analyzed and Controlled changes to transmission, distribution systems to maintain pipeline integrity.

Reported any abnormal conditions to Supervisor, Field Supervisor as warrants.

Monitored pipeline tie-ins, regulator work & pig run via SCADA System.

Interfaces with Field Operations, Engineering, Marketing, Measurement, and IT for customer support.

Equitable Gas Company

Pittsburgh, PA

Dispatcher 1988 to 1992

Set up paperwork for next day’s promised schedule.

Count hours of work for Divisions so overload doesn’t occur.

Dispatch available personnel to respond to emergency & other priority calls.

Advised Supervisors’ of back load if certain areas are getting behind on promised work.

Report any abnormal issues to immediate & divisional Supervisory personnel.

EDUCATION

Gateway Senior High School Monroeville, PA

High School Diploma June 1975

SOFTWARE SKILLS

Microsoft Word

Workday

SCADA System(s)

Microsoft Excel

Outlook Email

Site View Software

Water Tracker Request Software



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