B* L** Summer Cypress St., Talon Village., Talon IV, Las Pinas City

Philippines 1747

Phone 63-965-***-****

Skype ID live: a06d16b6eee5c4f0

E-mail: adbmhb@r.postjobfree.com

Eugene L. Estrella, D.M.D.

Objective

I would like to work in a company that would allow me to realize my full potential and let me learn more in the process. To be able to exercise the skills that I have acquired and my ideas for the good of the company. To work in a company where the people are kind. I’d like to face new challenges so that I’ll always be in my toes.

Employment

July 2010 - present Dr. Caroline Estrella-De Ramos Dental Clinic Binan City

Dentist

Evaluate and assess patients.

Treatment of patients according to their complaints and the emergency situation presented such as restoration of carious teeth, root canal therapy, provisions of prosthesis for partially and completely edentulous patient and extraction of badly decayed teeth.

Educating patients on proper oral hygiene.

Dec. 2008 – June 2010 APAC Customer Services, Inc. Muntinlupa City

CSR / Flex Trainer

Call on customers to assess and evaluate customer’s needs and wants.

Evaluate and assess applicants for the center.

Performs dental training of CSRs.

Makes sure that the program fits the target trainees

May 2007 – Nov. 2008 Trident Dental Lab. (WWSSI) Pasig City

Head Trainer

Evaluate and assess applicants for the center.

Perform training and hiring of International Dental Consultants.

Make sure that the program fits the target trainees.

Team Leader

Manages a team of 10 licensed dentists. Ensures that the service rendered is at par with client’s standards. Monitors and tracks each individual’s performance.

Coaches and monitors individual member to improve performance.

Accent Trainer

Soft Skills / Foundation Skills Trainer

Professional Skills Trainer

Product Specific Trainer

Orient new hire agents to the specifics of the product and guides them to have a good grasp of the product and its features. Keeps good track of their progress thru monitoring, exams and feedback.

Coach agents on how to deal with situations or issues regarding the product. Makes sure that the agent is well equipped even before they reach production. Prepare all needed tools and train the said tools to the newly hired agents.

Meets with the client for any new updates and communicates the same to the team. Documents issues and updates for dissemination.

Mar. 2006 – April 2008 JFK Foundation / DWCL Pasig City / Albay,Bicol

Trainer

Perform training and hiring of call center agents.

Evaluate and assess applicants for the center.

Accent Trainer

Soft Skills / Foundation Skills Trainer

Professional Skills Trainer

Team Leader

Manages a team of 16 people. Ensures that the service rendered is at par with client standards. Monitors and tracks each individual’s performance.

Coaches individual member to improve performance.

Product Specific Trainer

Orient new hire agents to the specifics of the product and guides them to have a good grasp of the product and its features. Keeps good track of their progress thru monitoring, exams and feedback.

Coach agents on how to deal with situations or issues regarding the product. Makes sure that the agent is well equipped even before they reach production. Prepares all needed tools and trains the said tools to the newly hired agents.

Meets with the client for any new updates and communicates the same to the team. Documents issues and updates for dissemination.

Education

1979 - 1986 Centro Escolar University Mendiola, Manila

Doctor of Dental Medicine

Was the President of the C.E.U. Dental Student Council.

Was the university representative in a number of inter-university symposium, meets, etc.

Received Leadership Awards.

Skills

Intermediate knowledge in MS office (Word, Excel and Power point).

Accounts Handled

Humana ( Dental ) U.S. 2008 - 2010

Trident Dental Laboratory ( Dental ) U.S. 2007 - 2008

Time Travel of Tampa ( Time Share ) U.S. 2006

Base 4 Mobile ( Telco ) U.K. 2006

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