Customer Service Representative
Resume:
SHARON D. LASENBY
Southfield, Michigan 48075
adbmgc@r.postjobfree.com
Human Resources
Dear Sir or Madam:
I am particularly interested in working with your company because I have twenty years of experience as a Customer Service Representative as well as over fourteen years in Banking Industry. I am now ready to apply the same expertise and principles of hard work in starting a productive and challenging career as a Personal Banker within your organization.
I am extremely experienced in the Customer Service Field and received several awards and certificates based on my performance. I take a lot of pride in my work and this has been a major contributor to my success. I am highly self-motivated and an enthusiastic individual. Along with my professionalism, work history and commitment would be a great asset to your company.
The enclosed resume outlines the details of my career background as a Customer Service Representative as well as over fourteen years in the Banking Industry. With these credentials and my belief in quality hard work, I will make a significant contribution to your organization.
I am looking forward to working with your organization and would appreciate the opportunity to discuss employment opportunities with you soon. Please contact me to arrange a time when we can meet at your convenience. I also can be
Thank you for your time and consideration.
Sincerely,
Sharon D. Lasenby
Sharon D. Lasenby
17427 Bonstelle Avenue
Southfield, Michigan 48075
adbmgc@r.postjobfree.com
Objective
To acquire an Personal Banker/Assistant Management/Management position
Highlights of Qualifications
Employment Highlights
Universal Banker- Citizens Bank, Oak Park, MI 02/2017-09/2019
Personal Banker-Huntington Bank, Royal Oak, MI 08/2015-02/2017
Personal Banker-Charter One Bank, Southfield, MI 09/2013-08/2015
Teller-PNC Bank, Hazel Park, MI 05/2010-10/2012
Customer Service Representative-Comerica Bank, Detroit, MI 05/2008-03/2009
Senior Teller/Supervisor-LaSalle Bank, Hazel Park, MI 05/2005-04/2007
Supervisor /Cashier-Kohl’s Department Store, Troy, MI 11/2001-09/2003
Director-Sharon’s Quality Daycare, Oak Park, MI 04/1997-10/2001
Data Entry Programming Systems - Certificate - Institute of Michigan, Southfield, Michigan
Henry Ford Senior High School - Diploma - Detroit, Michigan
*Twenty years customer service experience
*Educate clients on financial services
*Proficient in client cold calling solicitation for appropriate services
*Responsible for maintaining and auditing ATM overage and shortage
*Handled commercial and business customers accounts
*Resolved Customer concerns, complaints and issues
*Strong leadership, organization and communication skills
*Handled scheduling, payroll and trained tellers
*Consistently exceeds sales goals for banking products and services
*Provided quality customer service
*Corresponded with clients for feedback
*Quick learner, reliable, and able to work well with others
*State of Michigan Notary Public
Contact this candidate