LILY BRENDA OKELLO

TEL:+254*********

EMAIL:adbmff@r.postjobfree.com

PERSONAL SUMMARY

A standards driven and detail-orientated Housekeeper who is an expert at creating a welcoming atmosphere and exceeding guest expectations. Karen has an outstanding can-do attitude and the desire to work as a member of a structured team that includes cleaners, room attendants, laundry staff and porters. She can be relied upon to maintain the highest standards of cleanliness, and is someone who has extensive experience of vacuuming, mopping, polishing and maintaining the general up-keep of all communal areas. As a born leader she will always lead by example, and provide a level of service that is commensurate with customer expectations. Right now she is looking for a suitable position with a company that wants to recruit skilled, professional and dedicated Housekeepers.

CAREER HISTORY

HOUSEKEEPING – January 2010 – present

Employers name – Hoppo buck hotel

Responsible for assisting the room attendants and housekeeping supervisors with their roles.

Duties;

Ensuring that rooms and public areas are cleaned to the highest standards.

Working closely with other housekeeping and maintenance staff.

Following strict infection control policies.

Creating a clean and safe environment for all.

Regularly checking the status of all rooms.

Changing the linens and making the bed properly.

Using vacuum cleaners, floor polishers and carpet shampooers.

Making sure that all cleaning equipment is maintained and stored away properly.

Washing woodwork, windows, door panels and sills.

Maintaining the stocking levels of all point-of-sales and consumables.

Monitoring the performance of Room Attendants.

Entering each guest room by knocking on the door and saying, “Housekeeping”.

Cleaning lavatories, baths, sinks and hand basins.

Dusting items around the room.

Ensuring that lost property is kept safely and returned to its owner.

Managing guest requests in a timely and efficient manner.

Carrying out all other reasonable requests by management.

Reporting any security issues to line manager.

Giving guests information on room prices and special promotions.

Flipping mattresses, cleaning curtains and dusting lamp shades.

TRAINEE HOUSE KEEPER – May 2008 – January 2010

Employers name – Birmingham

KEY SKILLS AND COMPETENCIES

Professional

Organising and setting up on-going deep clean schedules.

Assisting with the preparation of Housekeeping budgets.

Knowledge of all security, fire and health regulations.

Personal

Flexibility to work a variety of early and late shifts.

AREAS OF EXPERTISE

House Keeping

ACADEMIC QUALIFICATIONS

DIPLOMA IN HOSPITALITY 2003 – 2007

REFERENCES

Available on request.

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