Quality Assurance Specialist
Resume:
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**** *** ****, ******* *****, Kentucky
adbmcb@r.postjobfree.com
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Microsoft office Excel Powerpoint
Organizational skills Quality Assurance Quality Control Mathematics Billing Data Entry
Receptionist Scheduling Filing
Training & Development
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Assists customers via phone with questions, requests and complaints Submits reports, follow-up requests and resolutions regarding customer calls
Remains courteous and patient while addressing customer complaints in an efficient manner
Communicates answers, solutions and next steps clearly so that customers are assured that their concerns have been fully addressed 2
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Use Excel skills to analyze complex data for management department and convert it into easily understandable ratios and numbers Implement easy revision processes for all data held in case they require editing after digital conversion
Performs daily audits on Quality Control Clerks to meet or exceed the company's expectations of a 98% accuracy rating
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Assists customers via phone with questions, requests and complaints Submits reports, follow-up requests and resolutions regarding customer calls
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Assists customers via phone with questions, requests and complaints Submits reports, follow-up requests and resolutions regarding customer calls
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Performs daily audits on CSR agents
Provides help to other employees if needed
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Assists customers via phone with questions, requests and complaints Submits reports, follow-up requests and resolutions regarding customer calls
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Performs Billing, Coding, Invoicing and Posting
Provides key administrative services by answering several telephone lines, does the insurance paperwork and handles patient billing. Maintains quality controls in the facility and notifies the management regarding issues in complying with relevant health care legislation. 2
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Assists customers via phone with questions, requests and complaints Submits reports, follow-up requests and resolutions regarding customer calls
Remains courteous and patient while addressing customer complaints in an efficient manner
Communicates answers, solutions and next steps clearly so that customers are assured that their concerns have been fully addressed 2
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Keys data from HCFA-1500 Claims as well as other Medical and Insurance Claims
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Performs daily audits of 75-100 employees
Keys data from HCFA-1500 Claims as well as other Medical and Insurance Claims
Supervises and trains other employees
Travels to pick up work at other locations when needed 1
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Graduated with a 4.0 GPA.
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Graduated with a 3.8 GPA.
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English
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