John A. Sanchez

**** ******** *** *, **** Worth, FL 33463

LinkedIn • 561-***-**** • adbmb0@r.postjobfree.com

Desktop Support Analyst

Technically-minded and dynamic professional with experience in installing, configuring, updating, and troubleshooting hardware and software within hospitality industry.

Expertise in system administration, network engineering, and desktop support for local and geographically dispersed end-users. Ensuring maximum availability and performance by conducting in-depth troubleshooting to permanently resolve a range of technical issues. Skilled at translating business requirements into functional specifications to guide solution development. Proficient in Windows Desktop & Server Administration, and Computer Forensics.

Technical Troubleshooting / Strong Relationship Building / Interpersonal Communication

Installation & Configuration / Team Collaboration / Analytical Problem Solving

TECHNICAL PROFICIENCIES

Platforms:

Linux, Windows, Mac OS, VMWare Workspace One AirWatch

Tools:

Microsoft Office Suite, Active directory, DNS, DHCP, WINS, IIS, SCCM, O365, Application Library, Software Center, Azure, MS Dynamics IBM iSeries (AS400), Jira, BMC

Hardware:

Desktop & Server Systems

PROFESSIONAL EXPERIENCE

Desktop Support Analyst (Feb 2015 to Jan 2020) Bluegreen Vacations, Boca Raton, FL

Technical Scope: Desktop & Server Systems, LAN/WAN, Active directory, DNS, DHCP, WINS, IIS, SCCM, Administrating Exchange, O365, Application Library, Software Center, Azure, PCI, SOX, Workspace One

Hold overall accountability for desktop and server systems connected to local and wide area networks. Offer technical assistance to all end-users and organization to achieve corporate goal. Install, troubleshoot, and update all IT systems and infrastructure. Integrate new technologies into all systems encompassing transition and migration of corporate, mission, and business support systems. Liaise between agency management and internal customers. Leverage SCCM to provide software patching for supported systems. Support image development by formulating and maintaining enterprise task sequence with logic. Manage SCCM software delivery, including running advertised programs, machine targeted, user targeted, application library, and software center. Follow all department, SLAs, PCI, SOX, and security standards.

Key Accomplishments:

Successfully migrated all systems to O365 and windows 10.

Expertly configured Intune policies four zero touch deployments within Azure for MDM.

Contributed to the building of SCCM environment and general SCCM 2012 daily administration.

Implemented and configured operating systems and network components of workstations.

IT Support Analyst (May 2013 to Feb 2015) Bluegreen Vacations, Boca Raton, FL

Technical Scope: IT ticketing system, MS CRM 3.0, MS Dynamics IBM iSeries (AS400), O365

Delivered technical assistance to business on site and remote locations. Troubleshot and updated hardware and software. Uncovered and fixed complex usability problems faced by end-users, as well as relevant tickets raised through IT ticketing system. Created and handled numerous user accounts, such as Windows domain, email, MS CRM 3.0, MS Dynamics IBM iSeries (AS400), and O365 in line with security standard. Offered mobile device support on approved corporate devices.

Key Accomplishments:

Formulated training material, including FAQs, KB entries, and job aids to assist users.

Applied business/technical support concepts to execute multiple “Tiered” technical support.

Directed IT asset inventory and software licensing compliance for the Americas region.

Additional experience:

HOA Accounts Payable Clerk, Bluegreen Vacations, (3 Years)

Service Administrative Assistant, Environmental Technology Control (1 Year)

Project Accountant, Eclipsys (1 Year)

Branch Manager, Sunbelt Credit (1 Years)

Retail Store Manager, Rent-A-Center (5 years)

EDUCATION AND CERTIFICATIONS

Bachelor of Applied Science Information Management - Security & Network Assurance (IT Forensics) Concentration

Associate of Science - Network and System Administration

Palm Beach State College, Lake Worth, FL

Technical Certifications

Automating Administration with Windows PowerShell Implementing and Managing Windows 10

Deploying Windows Desktops and Enterprise Applications Microsoft System Center Configuration Manager Windows 7 Windows 10 ITIL Foundation

Contact this candidate