Assistant Customer Service
Resume:
THERESA WATKINS
Hampton, Georgia 30228
OBJECTIVE: To utilize my human resources, supervisory, aviation and administrative skills in a friendly, professionally environment.
PROFILE:
Able use appropriate computer programs including Excel, Word, WordPerfect, Outlook and PowerPoint.
Good Telephone etiquette in dealing with customers and clients.
Strong Liaison with business partners.
Demonstrated experience maintaining files and schedules.
Knowledge and daily use of PeopleSoft; Employ and Taleo employment systems, World Airways AIMS Systems and GroupWise.
Knowledge of the use of Sabre, Internet & Rez systems for booking air travel and hotels.
Extensive experience in collections and accounting
Extensive Sourcing Experience on Career Builder & Monster.
10 years of retail sales experience
EXPERIENCE:
Hotel Connections
Customer Service Supervisor
Date of Employment: March 2012 – October 2019
Search and resolve issues
Monitor agents progress and productivity
Counsel agents on errors
Agent written ups
Monitor phone systems, ensure agents are logged in and receiving calls.
Process time cards
Communication with upper management and account managers
Trained new hires
Conduct briefing calls
World Airways/Global Shared Services
Crew Travel- Travel Coordinator
Date of Employment: October 2007 – April 2012
Search for hotels within the United States and Internationally.
Book hotels and ground transportation for all flight attendants via fax or phone.
Update report on Word and Excel.
Response and send out crew messages.
Provide customer service to flight attendants and vendors.
Update hotel screen with confirmation numbers for each hotel and flight attendant.
Follow-up and confirm hotel and ground transportation.
Audit the day shift work.
Book hotels and air transportation in Sabre
Chase Staffing
Employment Agency, Administrative Assistant
Temporary Assignment- World Airways, In-Flight Department
Date of Employment: October 2006 – October 2007
Filing and maintain Flight Attendant’s Files
F/A Roster changes and updates
Jury Duty, Visa, Passports, Performance, Recognition and Furlough Letters
Administrative/Supervisor crew messages distribution
Update Recurrent Training Survey Quarterly spreadsheets
Recurrent Training setup/Ordering of Lunch
Name Tags & Wings orders and mailings.
In-Flight Service Reports
Fed Ex Mail Outs.
Monthly Bid Packs
Special Projects
Log & Distribute Expense Reports, AFB, Amex & SPR’s
Accident Injury Report Disbursement
Bank of America-
Global Consumer Staffing -Recruiting Coordinator
Dates of Employment: April 2005 – June 2006
Provided full assistance and support to recruiter for hiring Tellers, Managers, Assistant Managers and Personal Bankers.
Maintained filing system of new hires
Process new hire paperwork for payroll.
Prescreen, interview and test of candidates.
Maintain outlook calendar.
Source for Managers, Assistant Managers & Personal Bankers on Career Builder and Monster.Com website
Offer and/or decline letters to candidates
Audit Department’s processes and procedures every six months
Bank of America
Global Consumer Staffing -Recruiting Coordinator
Date of Employment: November 1996 – April 2005
Provided full assistance and support to recruiter for hiring Tellers, Managers, and Assistant Managers & Personal Bankers.
Maintained filing system of new hires
Process new hire paperwork for payroll.
Prescreen, interview and test candidates.
Audit Department files and records
Source for Managers, Assistant Managers & Personal Bankers on
Career Builder and Monster.Com website
Order and maintain supplies.
Offer and/or decline letters to candidates.
Bank of America
Training Department- Training Specialists
Date of Employment: April 1989 – November 1996
Distribution of mail.
Process enrollment request.
Data entry of associate personal information.
EDUCATION: Real Estate agent course
California State University Northridge
Los Angeles City College
REFERENCES: Available upon request
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