James Dickerson

adbm8k@r.postjobfree.com 540-***-****

Summary of Qualifications

Results-driven and highly motivated professional with 30+ years of experience in supervision, management, and project management in union/non-union environments. Dedicated to high levels of operations management by supervising machining processes and projects. Experienced in various manufacturing cultures throughout career. Dependable, thorough, and well-organized professional who is focused to work effectively with attention to key priorities based on customer service needs. Known as a self-starter with strong analytical skills who can handle stressful situations. Truly enjoy learning new skills and completing tasks that are believed to be unattainable. Recognized as visionary and creative thinker adept at conceptualizing, defining, and implementing effective service strategies. For example, implemented lean manufacturing processes for a leading rail-car manufacturer. Committed to enhancing operations by ensuring outstanding customer service, cost reduction, multi-tasking, sales generation, and resolution to critical issues.

Exceptional Interpersonal and Communication Skills – Excellent communication and organizational skills. Accustomed to working in fast-paced environments with the key ability to maintain customer relationships.

Work Ethic and Professionalism – Solid professional standards and an excellent track record of dependability. Maintains a clear focus on achieving bottom-line results while always ensuring on-time project completion.

Problem Solving – Proven ability to troubleshoot issues and develop both creative and innovative solutions to service challenges. Successfully manages change for improved performance and greater team efficiency.

Professional Experience

Konecranes Roanoke, VA

Service Technician August 2016 – December 2019

As a mechanically inclined individual, provided front-line customer service to various industries. Inspected and serviced cranes to local and federal codes/regulations. Taught Crane Operator Training to customer operatives in order to elevate their safety standards – working in a safety first environment.

Experienced in troubleshooting issues with cranes, and working with clients and facility directors to ensure that Konecranes clients are taken care of. Used project management skills to complete work.

Committed to providing customers of Konecranes with lifting equipment and services that drive forward their businesses. Used passion and drive to assist clients (inspections, maintenance, and repairs).

Performed industrial maintenance as a specialist mechanic on traveling cranes and hoists at numerous client locations. Was available “on call” as part of service office rotation and provided after hours service.

Conducted on-site electrical, mechanical, structural and electronic troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment. Performed a general post repair audit prior to completion of work.

Service Supervisor September 2011 – August 2016

Performed all scheduling and support for a $3.0M annual service branch. Was responsible for all code interpretation and customer education. Conducted monthly branch safety meetings and documentation in a network safety program. Provided all final job cost calculations and descriptions for invoicing.

Ensured industrial maintenance QC program was administered in accordance with company policy.

Prepared service quotations for repairs and inspections, scope, and estimate projects in a timely manner, following established guidelines. Provided project management and field supervision for major projects.

Prepared supporting documentation and reports. Directed and assisted service personnel with the proper planning and scheduling of service work for the existing service workforce, as appropriate.

Ensured all open orders were scheduled or tentatively planned on the dispatch board. Reviewed the effective use of operative labor, maximizing direct labor in accordance with company guidelines.

FreightCar America Roanoke, VA

Support Services Manager December 2005 – September 2011

Provided organizational leadership in establishing a 5-S team and that implemented the Lean Process to the production application. Managed capital projects with cost analysis, including complete production lines.

Led in managing all assets through a database program with capital assets, grossing $20 million. Managed a Manufacturing Engineering Group that was responsible for process documents, shop layouts, process flow and routing of all parts for production, grossing up to $1.7 million per day.

Offered assistance and actively participated while serving as a salary representative for the union committee.

Supervised Maintenance Group for a 450,000 sq. ft. facility and all equipment within while complying with all OSHA standards. Established a planned Preventive Maintenance Program for all equipment.

Planned and managed projects using project management and quality control concepts. Managed Jigs & Fixtures Group that supported the complete production of rail car manufacturing through jigs, templates, lifting devices, and equipment tooling. Troubleshot technical problems in the production line.

Implemented lean manufacturing processes for this leading rail-car manufacturer. Identified and recommended changes to continuous improvement program and production processes that enhanced the quality of product and process management. Prepared/presented inspection reports to management.

Supported continuous improvement processes by conducting and maintaining (5S) safety and cleanliness.

Monitored and coordinated the maintenance of company equipment and assets to ensure they were in proper condition and good working order. Followed all established safety rules and procedures.

Bentech Mfg. Roanoke, VA

Job Shop Foreman / Sales December 1997 – December 2005

Supervised 30+ machinists and fabricators in a CNC Shop. Performed manufacturing engineering duties through verbal and written process. Generated new sales while strengthening existing client relations.

Led in project management of $2.3 million-dollar project from sales negotiation through installation.

Ensured CNC Shop employees received appropriate levels of training. Coordinated training requirements within budgeted guidelines, and led in scheduling teams with department management.

Conducted spot inspections and audits. Marked manufacturing items for acceptance or rejection review.

Increased department profitability by reducing expenses as well as shop supply costs. Improved effective labor rate and gross profit percentage. Increased customer retention via on-time project completion.

Established and maintained on-going communications with the Sales Representative to address issues related to the customer base. Oversaw routine changes to customers’ open orders, and addressed changes.

Ace Welding Salem, VA

Owner and Operator 1992 – 1997

Managed operations of a fabrication and millwright business. Gained outstanding experience – specializing in industrial maintenance and tight tolerance welding, including: TIG, MIG, & STICK welding processes.

Scheduled, monitored, and inspected industrial welding work to ensure it met project deadlines/specs.

Assisted in improving quality of standards for design, materials, equipment, welding, and installation.

Possessed a thorough understanding of industry standards via fabrication experience to tight tolerances.

Provided organizational leadership in efficiently completing welding (TIG, MIG, & STICK) activities.

Education

Virginia Western Community College (VWCC) – AAS Mechanical Engineering Coursework

Computer Skills

AutoCAD / Inventor Programming, Microsoft Windows, Oracle, and Siebel

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