Customer Service Assistant

Edwina Eeson

*** **** ******* ****, *******, On, L6E1N8 adbm83@r.postjobfree.com 4168369305SKILLS AND QUALIFICATIONS

•Physiotherapy Assistant for 12 years, with emphasis on rehabilitative exercises, strengthening exercises, transfers and modalities

•Creating and assisting patients with a strengthening exercise program for specific areas of weakness, range of motion and overall mobility

•Successfully manage large and small multiple projects, handling many details simultaneously, showing good organization and prioritization skills

•Maintain and demonstrate excellent understanding and practice of rehabilitation principles and techniques

•Demonstrate confident problem solving, critical thinking and decision making skills always within good judgment.

•Physically able to meet the demands of a busy area, including lifting, bending, reaching and standing for extended lengths of time

•Easily develop strong rapport with clients, management and co-workers, always maintaining good interpersonal communications; demonstrates patient cantered care

•Excellent written and verbal communication skills

•Collecting all quantitative Measures (e.g. fitness and activity outcome measures)

•Experience in Rehabilitation/Complex Care and Acute Care

•Rehab for with seniors undergoing Chemo therapy

•Excellent attendance record

•Valid, clean G Drivers licence

•Able to Drive standard Transmission

Work Experience

Chiropractic Office Assistant Aug 2018 - Current

Active Body Chiropractic

. Excellent Customer Service and telephone skills

. Pleasant extremely friendly interpersonal mannerism

. Successfully scheduled New and exciting patients appointments

. Process point of sale transactions

. Maintain monthly automated and direct deposit transactions

. Email correspondence

. Successfully booked new patient appointments and provided detailed information on process

. Performed existing patient progress exams and input data into the Atlas software system

Physiotherapy Assistant Jan 2018 – Aug 2018

Rossland Physiotherapy Clinic

•Learned the importance of rehabilitation exercise and strength training to prevent further injuries • Provided patients with information regarding the importance of exercise and the relation of muscle weakness and pain

•Assisted the PTA teach patients with lower extremity injuries Gait-training to improve their normal daily activities

•Assisted with Ultrasound, Lazer, IFC (Interferential Current), TENS (Transcutaneous Electrical Nerve Stimulation and Pool Hydrotherapy Treatment

Instructor Nov 2015 – Dec 2017

Novo Peak Health

•Choreograph and teach senior group exercise classes

•Responsible for the safety and wellbeing of 5-15 seniors during each secession

•Lead a Falls prevention class choreographed by past experience with working in a orthopaedic setting

•Pride myself with assisting in maintaining the quality of life for many seniors in group home settings • Experience with assisting residents with varying levels of Dementia, Stroke, Oncology as well as those with little to no mobility and strength

Student/Instructor Nov 2010 - 2017

Whitby Taekwondo Academy

•Assisted and taught After School Martial Arts program

•Choreographed group glasses to suit all ages and fitness levels

•Very well versed in dealing with both Children’s and parents of children with varying diagnosis of Autism, Turrets, Anxiety, Attention Deficit Disorders and Oppositional Defiance Disorders

Physiotherapy Assistant May 2005 – Oct 2015

East Toronto Orthopaedic & Sports Injury

•Worked hand in hand with clinic directors, performing all modalities and ensuring patients comfort, understanding and benefits of exercises and modalities

•Directly assisted patients with prescribed exercise program, ensuring exercises were done accurately

•Provided client and family with home and continued exercises for function ability and self-care needs as assigned

•Created, updated and supervised a home and community component of an exercised program by reviewing their home and community exercise logs with patients prior to each visit with their therapist and addressed any problems or concerns under the supervision of a therapist

•Participated in program planning, quality and improvement evaluation

•Monitoring and reporting patient progress and changes, consulting with the physiotherapist to receive instruction regarding changes to the patients exercise program (e.g. increasing intensity, duration of the exercises; modifications following any adverse effects

•Maintained exercise equipment and clinic rehabilitation supplies

•Helped maintain current and discharged patient files

•Booked new patients and advised them of the clinic policies and procedures

•Assisted patients with last minute cancellations

Volunteer Jun 2004 – Feb 2005

Markham Stouffville Hospital

•Visited with patients and developed relationships with them

•Ensured patients were comfortable

•Assisted patients not able to walk on their own

•Fed patients whom were not able to feed themselves

•Made beds with the nurses

•Took patients for walks, ensuring they got their daily exercise

Education

PTA Diploma

Canadian Business College

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