JAMES J SUMPTER

**** ******* **** *****

Snellville, Georgia 30039

Residence: 678-***-**** Email: adbm77@r.postjobfree.com

PROFILE

Accomplished and results oriented individual offering more than 14 years of management expertise, seeking a career opportunity with a progressive organization. Proven experience in management, recruitment, administration of training, and employee relations.

PROFESSIONAL EXPERIENCE

Internal Revenue Service, Atlanta GA 2005-Present

Contact Representative Manager

Duties are performed on the Customer Service toll-free number used by the public to resolve issues and receive information about tax administration. Providing a full explanation of inquiries initiated through telephone and written correspondence.

Contacts with taxpayers involve examining accounts in order to make the appropriate adjustment or closure. Cases worked involve computation of tax, penalty and interest, and computing manual interest.

Processing U.S. Amended returns which may include recalculation of a full range of exemptions, deductions, credits, exclusions, capital gains tax, and business tax.

Having a comprehensive knowledge and skill in applying the methods, procedures, and guidelines related to individual tax law to fully advise the taxpayer of options available for meeting tax obligations.

Skill in eliciting sensitive personal and financial information from taxpayers to ensure full compliance and to determine their ability to pay.

Atlanta Life Insurance Co., Atlanta GA 1999 - 2005 Associate Manager

Managed a team of 5 agents.

Directly responsible for the recruitment and orientation of new employees.

Planned and coordinated all aspects of training for new sales associates.

Generated new business leads for life insurance products through networking efforts and execution of creative marketing plans.

Performed debit inspections of sales associates to ensure accountability.

Southeast Toyota,Commerce GA 1997 - 1997

Human Resource Generalist

Responsibilities included the recruitment, orientation, and training of all employees.

Created new marketing techniques for recruitment of new employees.

Managed the internal job opportunity listing.

Advised, counseled, or instructed employees regarding the administration of all company policies and procedures.

Performed duties as the EEOC Officer, taking positive steps to ensure equal employment opportunities for all employees.

Acted as mediator in all labor disputes and complaints from employees.

James J Sumpter

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Professional Experience –continued

State Department of Education, Anniston AL 1994 - 1996

Elementary Special Education Teacher

Developed, planned, and provided instruction to students in grades 9-12.

Specialized in individual lesson plans.

Developed training guides and material for the textile industry as it relates to special needs.

Acted as Field Coordination for the School to Work Program.

Performed duties as a Liaison between the school district and the work community creating and developing core curriculum guides

Fulton County Board of Health, Atlanta GA 1990 - 1993

Mental Retardation Administrator

Administrator of the Fulton County Mental Retardation Program.

Directly responsible for a staff of 10 employees.

Facilitated the development of curriculum and selection of all training materials.

Oversaw the daily operations of three training facilities.

Line Supervisor for: Supportive Living, Developmental Training Homes, and Group Home Concept.

Interviewed candidates for positions, promotions, and reassignment to positions. Hired and trained subordinate managers for each of the programs under my directive.

Responsible for resource planning, financial, and budget management.

Fairview Medical Center, Montgomery AL 1983 – 1990

Human Resource Manager

Directed/Controlled all aspects of job classifications.

Recruited for all professional and non-professional positions.

Identified and arranged developmental training for all staff members needing certification credits.

Responsible for developing, implementing, and administering compensation plans including base pay, bonuses, and long-term incentives.

Other duties included participation in market surveys, analyzing market data, and organizing and conducting compensation training.

Mediator for any labor related issue.

EEOC Officer

EDUCATION, TRAINING, & TECHNICAL SKILLS

Education: Alabama State University, Montgomery, Alabama

BS Social Science / Sociology

M.ED Special Education / Counseling

Training: Extensive professional training in all areas of business administration, management, recruitment, training needs, and labor relations.

REFERENCES AVAILABLE UPON REQUEST

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