Front Desk Assistant

TERICA D. McDOWELL

**** ********** ***** *Decatur, Georgia 30034 *Phone: 404-***-****

~SUMMARY OF QUALIFICATIONS~

● Multi-Talented Concierge with excellent managerial skills, dedicated to ensuring that clients have the ideal spa experience

● Excels in use of hospitality software, including SpaSoft, Epitome, and Microsoft

● Highly-Awarded Certified Massage Therapist

● *State of Georgia Massage License MT#001300 with 13 years of providing quality services

● Excellence in Payroll, Finance and Budgeting

● Numerous awards in Leadership, Achievement, and Skill, including being selected to massage for 100 Black Men of Atlanta

● Exceptional customer-service and teamwork

~PROFESSIONAL EXPERIENCE~

Massage Therapist

NFC/Holbrooks Active Living Facility

Decatur GA

2019-Present

*Perform massage treatments, modalities and therapeutic services to facility and non-facility guests providing them with a wonderful spa experience. Receptionist

Harbor Grace Hospice

Atlanta GA

2019-2020

*Responsible for front desk duties and handled multiple telephone lines.

*Greeting family and friends in the Hospice Care.

*Perform any task necessary to ensure smooth operation of the Hospice.

* Use Consolo software as well as Microsoft daily to perform Hospice Functions. Front Desk Spa Concierge/Assistant Spa Manager/Lead Massage Therapist Omni Hotel

Atlanta, GA

2013- Present

● Develop weekly work schedule for team members

● Use Spa Soft, Epitome, Microsoft Outlook software daily to perform essential spa functions

● Responsible for management of front desk duties, checking in and checking out greeting spa and fitness room guests, setting client appointments

● Perform inventory of stock and place orders when needed

● Train front desk, new staff, and massage therapists

● Follow up with guests to ensure high quality service is provided and resolve any guest concerns

● Perform any tasks necessary to ensure smooth operation of the spa

● Perform massage treatments for hotel and non-hotel guests

● Excellent in Swedish, Deep tissue, hot stone, aromatherapy, couples, body treatments and other modalities

● Train other massage therapists

Massage Therapist

Four Seasons Hotel

Atlanta, GA

2007-2013

● Perform massage treatments, modalities and therapeutic services to hotel and non-hotel guests providing them with a wonderful spa experience. Massage Therapist Laboratory Assistant

Sanford Brown Institute

Atlanta, GA

2006-2007

● Assist Massage Therapist Program Director in teaching student different massage modalities in both supervised and unsupervised settings

● Planned and administered treatments, modalities and therapeutic services encompassing active and passive ranges of motion, muscle reeducation, massage and heat stimulation.

● Excelled in ability to customize/adapt conventional techniques to meet the special needs of individual patients.

● Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care, and helping patients to maximize their success and live within the limits of their capabilities.

Massage Therapist

Massage Envy

Atlanta, GA

2006-2007

● Perform massage treatments, modalities and therapeutic services, and help patients to live within the limits of their capabilities

● Earned repeated commendations and bonuses from management and patients for providing high-quality and compassionate care

~EDUCATION AND CREDENTIALS~

2004--2006 Sanford Brown Institute (Certified Advanced Massage Therapist) 3.9 GPA, 960 hr. course of study in massage therapy. Selected Accomplishments

● Selected to massage for 100 Black Men of Atlanta,

● Coordinated Spa Treatments for cosmetic parties,

● Participated in Stress Recess for University Students

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