JS b John Smith III

Accomplished Technology and Communications Professional

***- ***-**** * adblwg@r.postjobfree.com w Philadelphia, PA PROFESSIONAL PROFILE

Skilled communications professional seeking a new career as a technical writer. Demonstrable expertise translating complex ideas into clear and concise written copy. Proven ability to explain technical products and services to non-technical audiences. Exceptional track record producing, reviewing, and controlling functional documentation, procedural guides, digital resources, internal databases, marketing and PR materials, press releases, social media experiences, and other high-quality collateral. Excels in positions that require polished writing skills, strong analytical capabilities, and extensive cross-functional collaboration. WORK HISTORY

Comcast 2016 – Present

Small Business Technical Support Representative – Provide technical consulting to commercial customers. w Create clear, concise, and accessible documentation of corporate products, processes, tools, and technology. ü 10 user-friendly technical guides

w Review documents and enforce controls to protect the quality and integrity of technical resources and materials.

w Educate internal and external stakeholders on company products and services, including best practices, value- added features, and optimal usage.

w Troubleshoot issues and explain complex product information to non-technical audiences. w Prioritize workflows to facilitate the satisfactory resolution of 30+ daily client engagements. w Collaborate with cross-functional colleagues to ensure that written and verbal customer communications are accurate, relevant, and useful.

w Review customer interactions to understand how consumers use company products, develop more effective support strategies, and document consistent operating procedures. w Drive continuous improvement by participating on the Employee Council and Supervisor Callback Team. w Coach, train, and mentor team members to master new job functions and achieve their full career potential. Philadelphia Inquirer 2014 – 2018

Marketing Assistant – Supported the successful execution of a major media group’s marketing, communications, brand building, and PR strategy.

w Produced high-quality, compelling copy that resonated with diverse target audience demographics. w Wrote and edited press releases to increase awareness and shape public narratives surrounding Inquirer events.

w Planned, coordinated, and managed events that strengthened the Inquirer’s reputation as a pillar of the community.

w Helped craft pitches, presentations, and proposals in support of business development objectives. w Produced reports and spreadsheets that provided actionable insight into the company’s financial health. BNY Mellon 2015

Shareholder Services Representative – Provided high-touch customer service in a volume-driven financial services environment.

w Explained complex financial products, services, and concepts to consumers with diverse backgrounds, education levels, and professional experiences.

w Collaborated with cross-departmental colleagues to align strategy and operations in support of business goals. w Updated and maintained the content of internal resources, including spreadsheets, databases, and electronic records.

w Reviewed corporate communications and industry news to maintain expertise in relevant financial topics. CBS Philly (KYW, WIP, WOGL, and WPHT) 2013 – 2014

Promotions Assistant – Wrote and edited marketing, communications, and promotional copy for broadcast and digital channels.

w Shot, recorded, edited, and produced online segments that resonated with target audience segments. w Coordinated the appropriate technology and resources to deliver high-quality web content within established budgets, deadlines, and parameters.

w Aligned cross-platform content strategy to create clear, consistent, and compelling brand messaging. Office of State Representative John Myers 2012

Public Relations Intern – Executed professional communications strategies that advanced the Representative’s political and legislative agendas.

w Wrote, edited, and published marketing and PR materials that attracted, engaged, and inspired action in target audiences.

w Consulted on strategies to increase constituent participation and secure positive press coverage. w Maintained databases and digital libraries that allowed senior staff to access accurate, complete constituent information.

EDUCATION

Bachelor of Arts in Journalism, with a Concentration in Public Relations; Georgia State University w Developed a strong foundation of professional communications skills, with an emphasis on researching efficiently, writing concisely, and conveying ideas across multiple platforms. w Learned to produce news, publicity materials, and corporate communications for a variety of mediums. w Completed rigorous studies in technical writing, copywriting, editing, press relations, social media, and related topics.

w Cultivated professional and interpersonal skills by participating in student government, the spoken word club, and other extracurricular activities.

Proficient in multiple business, communication, and graphic design technologies. Extensive experience analyzing and reporting on data. Excellent references available upon request.

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