Administrative Assistant Customer Care

Sailay Zadran

403-***-**** (*******@*****.***)

***-* *********** *** ** T3J0S2

Calgary, Alberta

Desire the position of Administrative Assistant in a fast-paced work environment, bringing a wealth of experience in performing general administrative duties, including HR administrative, general secretarial and technical services for managers, project teams, and clients with proficiency of 4 languages.

PROFESSIONAL EXPERIENCE

Administrative Assistant/ July 2018-August 2019

People Services (HR) Calgary, AB

Complete orientation packages, assist staff with completion of employment documentation, screening paperwork with volunteers & students, and ensure all screening checks are completed

Enter all mandatory training information into ADP

Ensure files are complete and contain all forms required per accreditation standards

Manage data entry of new employee information into ADP Workforce Now

Conduct a quarterly audit of hard copy employee files to ensure data entered in ADP is accurate and that there are no missing documents for CARF purposes

Prepare and send out Intervention Record Check(IRC) forms for new employees and inform them and their respective supervisor about IRC results

Assists staff with data entry tasks whenever needed

Answer client inquires over the phone and direct the calls to appropriate offices.

Assist visitors and volunteers.

Assisting with recruitment using Sign Now, ADP and Back Check

Emailing and calling all Successful candidates and organizing their 1st day Orientation

Process Resignations and Terminations

Sales Associate/Cashier May 2017-June 2018

GAP Chinook Calgary, AB

Participate in stock management and control

Assist shoppers locate the products and goods they desire

Perform cash processing and card payments

Stock shelves with goods

Answer queries from shoppers

Guide and give advice to customers on product selection

Deal with customer refunds

Attach price tags to merchandise

Receive and store stock

Provide customer services over the phone

Program Assistant April 2011-Sep 2013

Integrity Watch Afghanistan (IWA) Kabul, Afghanistan

Responsible for all administrative work of the department including documentation, writing of meeting minutes and filling of documents,

Participate in EITI related meetings of civil society organizations and counterparts from government.

Work with communication and advocacy department of IWA to properly update them on the progress of the department and provide them with reports as per schedule

Assist in preparing material for training on EITI and assist in conducting trainings

Assist in organizing training and awareness-raising workshop on EITI for elected and government officials and civil society members

Work on work plan and give report to Manager

Gender M&E Officer Feb 2010-Mar 2011

International Relief and Development (IRD) Kabul, Afghanistan

Work with program staff on completing registration forms for all women Focused activities /trainings.

Assisted in conducting surveys and overseeing the accurate entry of the Data in to excel.

Track the female beneficiaries in Beneficiary list

Assist the regional team leader and technical staffs in identification of Activities for women

Monitor all AVIPA PLUS women activities program, Assist the regional team leader in the evaluation of new initiatives for Women’s program activities in the region.

Represent AVIPA PLUS and its criteria for potential women beneficiaries and others in order to propose new activities.

Data collection and analysing

Complete project data entry.

Admin Assistant

International Relief and Development (IRD) AVIPA-III Kabul, Afghanistan Feb 2009-Feb 2010

Responsible to develop Office Filling System

Responsible for keeping record of Administrative Files

Answering day to day department admin requirements

Coordinate/arrange meetings and agendas for meetings

Taking minutes of meeting

Maintain personal files, confidential information and documents

Separate each different document

Set up classify and maintain files

Making ID cards and issues them to staffs

Provide assistance for wide variety of administrative activities.

Responsible for preparing stationery purchase, record keeping, maintaining stock registers

Customer Care Representative Jan 2008-Feb 2009

Roshan (TDCA) Kabul, Afghanistan

Daily, weekly, monthly and quarterly report of all Customer Care Representatives for their daily activities

Responsible for filling system.

Responsible for SIM swaps.

Responsible for recording customers problems and putting information in Cries (Customers Problems Database)

Follow up all the issues with related documents

Responsible for filling and record keeping

Academics and Training

2010-2011 DBA (Diploma in Business Administration) Kabul-Afghanistan

1995-2007 Diploma 12 grade from Shareno High school Kabul

2005-2005 CIT (Certificate Information Technology)-EDU computer Center Kabul

2001-2002 A-DEL (Advanced Diploma in English Language)-Tullo language Center Kabul

2018-2018 Human Resource Management Chinook Learning Services Calgary Alberta

Special Trainings

Special training organized by USIP on conflict issues in mining sector (Dubai).

Quality Assurance/Quality Control Training

Butesiness ethics and conduct for US federal procurement

Monitoring and Evaluation (M&E) Trainings

Afghan info Training (a US online database)

Trained Training (a US online database and reporting system)

Effective Report Writing Skills

Career Focus For Youth (CIWA)

COMPUTER SKILLS

Microsoft Office (Word, Excel, Power point)

Microsoft Outlook

Internet

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