Customer Service Support

Susan Foust

adblvv@r.postjobfree.com 270-***-****

*** ***** **** *****, ************, KY 42240

PROFESSIONAL SUMMARY

Proficient associated successful in preparing documents, answering questions, and entering data into the computer programs. Familiar ordering supporting supplies, completing required document and preparing materials. Ready to offer years of experience to a new position.

SKILLS

• Business Administration

• Budgeting

• Customer Service

• Project Support

• Team leadership

• Schedule coordination

• Document Management

• Attention to detail

• Outstanding people skills

• Communications

• Problem-solving abilities

• Project management

EXPERIENCE

Driver Coordinator

Walmart Distribution Center – Hopkinsville, KY January 2003 – September 2019

Evaluated the customers' needs and provided service options to meet their requirements.

Acknowledged customer issues and resolved their problems quickly and efficiently.

Communicate with various drivers, management and other associates to ensure that policies and procedures are being met.

Documented and monitored information pertaining to Walmart drivers by verifying accuracy of data to include payroll, trip sheets and building loads in appropriate systems

Support operation managers with daily operational functions

Responds to customer request via telephone and emails

Researched and updated all required materials for the transportation department

Copied, logged and scanned supporting documentations

Gathered and organized materials in support of transportation

Customer Service Associate 10/2005 - 08/2016

Walmart DC 6066 Hopkinsville, KY 42240

Delivered exceptional customer service though acknowledgement, communications and commitment to quality.

Reduced downtime and issues in customer service and support for over 100 Walmart stores.

Managed a high volume of customer service operations support supplies items related to the use in the warehouse.

Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.

Improved customer satisfaction ratings by addressing issues and fostering timely resolutions.

Adhered to all company policies in reference to safety and procedures.

Modified and refined offerings and operation al practices to meet changing customer needs

Supported senior management in executive decision making by drafting informative reports.

Certifications

US Army

Walmart LEAD course

T3 trainer

EDUCATION

General

North Clay High School Louisville, IL June 1980

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