Shannon Toney

adbluk@r.postjobfree.com 903-***-****

Tyler, TX 75703

Highly motivated and committed with proven history of superior performance at individual, team and organizational levels I have 20 years customer service experienceso i have been in all kinds of situations. Strong ability to multi task and prioritize workflow with little or no supervision. Detail oriented professional, l am looking to bring my fastidious nature dedicated optimal patient care, and teamplayer skills to a Company with strong Core Values.My goals are for my patients to have the best cheerful experience possible under the circumstances there in. I take my job seriously and strive to give my best

Experience

Med Assistant Jul 2016 - Oct 2018

Pro Health chiropractic, Tyler, TX (US)

Medical Assistant chiropractic clinic until he Retired FINANCE MGR Aug 2007 - Jul 2016

Kent's Auto Sales

• Maintained and processed invoices, deposits and money logs

• Resubmitted overdue invoices and contacted customers to determine when payments would be received

• Trained new and existing staff members in various financial procedures to help each prepare for job requirements

• Entered customer interaction details in to track requests, document problems and record solutions offered

• Consulted with outside parties to resolve discrepancies and create effective solutions

• Answered customer telephone calls promptly to avoid on-hold wait times

• Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival TELEMETRY MONITOR TECH Mar 2001 - Feb 2003

CNA

• Patient care, monitor tech

• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking

• Checked supply availability and laid out instruments for patient rooms

• Employed mobility devices and equipment to lift patients from chairs to beds, following all safety procedures to avoid injuries

• Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage

• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care

• Evaluated patients to identify and address wounds, behavioral concerns and medically-relevant symptoms

• Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing

• Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment MEDICAL OFFICE ASSISTANT Apr 1999 - Feb 2001

KELLY SPRINGFIELD

• Medical records, scheduling

• Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs

• Efficiently performed insurance verifications, pre-certifications and pre-authorization functions

• Accurately collected personal, billing and medical details for patients per day

• Received, recorded and filed medical payments by check, cash and credit card

• Gathered forms, copied insurance cards and to collect patient information for billing and insurance filing

• Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues

• Reviewed and sent medical records to other physicians upon request

• Located, checked in and pulled medical records for patient appointments and incomplete charts

• Ensured confidentiality of medical records relating to clients' treatment

• Adhered to strict HIPAA guidelines at all times to protect patient privacy

• Pulled charts and prepared for nurses and doctors assessment

• Maintained privacy of patients' information

• Contacted patients regarding unpaid and underpaid accounts to resolve issues Skills & Specialization

Staffing, Infection Control, Aseptic, Satisfaction, Records Management, Payments, Medical Office Assistant, Blood And Circulatory, Specs And Documentation, Administrative Or Clerical Education

Robert E Lee High School Aug 1988 - Jun 1992

High School Diploma

Licenses & Certifications

Phlebotomy Dec 2019

National Institute for Health and Care Excellence

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