Mohamed Syalah *

Mohamed Syalah

Microsoft, MCSE, ITIL, PMP, Azure

adblue@r.postjobfree.com

+974-****-****

https://www.linkedin.com/in/syalah

Nationality : Egyptian

Marital Status: Married

DOB: June 10, 1984

CAREER SUMMARY

As IT Engineer for almost four companies along with 10 years. I have found I am adept at IT field and truly enjoy Information Technology filed. Through my self-studies and many types of research, I have my current experience on that I see it reflect a deep knowledge and understanding. In addition to working through this period as technical and administrating networks for those companies. EXPERIENCES

Microsoft System Administrator October 2018 - January 2020 EBLA Computer Consultancy, QATAR www.EBLACORP.com

- Preparing and deploying software distribution packages. Deployment of Applications.

- Mass software deployment via silent installs.

- Manage and monitor Office 365 services and hybrid infrastructure.

- Maintain a highly secure system through proper configuration and system access monitoring.

- Assist with the migration of large volumes of data into the cloud platform.

- Troubleshoot and resolve issues with user access to cloud services.

- Ensure service delivery meets the business requirements.

- Deliver a consistent process for the incident and problem escalation along with resolution in line with the sourcing governance framework.

- Champion the adoption of Office 365 services as appropriate for our business.

- Assist with the creation of policies around the proper use of Office 365 services and support.

- Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.

- Maintain a good understanding of upcoming changes to the platforms to assist with user change management.

- Work with other team members to understand & update systems configuration documents and technical specifications develop and implement test plans and test scripts and document server changes…and more.

Project “Microsoft 365 – Digital Transformation Program”

- Responsible for deploying Microsoft 365 application to end-users using SCCM.

- Responsible for addressing support issues or end-users queries as part of the project.

- Prepare consolidated summary reports for deploying and rollout status.

- Maintaining issue tracker to know the status of issues and knowledge base. Project “Windows 10 Deployment”

- Responsible for deploying Windows 10 to end-users using SCCM.

- Responsible for addressing support issues as part of the project.

- Prepare consolidated summary reports for deploying and rollout status. Few of the clients I worked with “Qatari Governments”: ADLQ, ADLSA, AlKass Channel, AlRayyan TV, AMAN, Aljazeera, Amiri Flight, Ashgal, Aspire, AWQAF, Barzan Holdings, Bein Sports, CAA, CMC, CGIS, CCC, COM, CRA, Customs, MADA, ACTA, Eshail Sat(QSC), GAMA,, GCC, GOIC, GRSIA, HMC, ICSS, ISLAMWEB, Kahramaa, Katara, LCSC, Manateq, MCS, MDPS, MEC, MEI, MME, MOE, MOF, MOFA, MOI, MOJ, MOPH, MOTC, PHCC, QFMA, Qatar Rail, QCCI, QDB, QFA, QFCA, QFCRA, QIA, QM, QNA, QOC, QRC, QSI, QSL, QTA. Mohamed Syalah 2

EXPERIENCES

Technical Support Specialist March 2013 - April 2017 ITQAN Holding Qatar www.ITQAN.com.qa

- Provide essential support to customer’s PC users, including software/hardware related issues.

- Diagnose and solve software and hardware problems by giving step-by-step instructions.

- Administers the center’s computer testing pod, to include installation, troubleshooting, and enhancement of computer/network software.

- Provide problem diagnosis, using appropriate support tools and resolution for desktop problems.

- Perform routine server monitoring and performance benchmarking, Server maintenance and periodic checkup and backup Software and Staff data.

- Microsoft windows server, offices 365. Adobe software’s, AutoCAD, Symantec backup solutions.

- Creates a positive customer/Employee experience through understanding and ensures timely resolution or escalation, communicating promptly on progress.

- Creating and applying GPO based on business requirement.

- Managing and deploying software by using group policy management.

- Updating AD based on business requirement and considering users move from/to different OUs.

- Installing and managing print server, exclude IP range to Printers to be able to assign static IP.

- Managing file server and grant user permissions based on business requirements.

- Delivering technical Support in such an Active directory server, DNS, and DHCP server.

- Monitors computer room environment, hardware, system software, network, and application status and notifies departmental supervisory personnel of any problems or unusual situations.

- Provides hands-on and remote support for all computing devices (PC's, Laptops, Smart Phones, etc.) as well as peripherals (printers, scanners, and faxes) and software applications. EXPERIENCES

IT Technical Support Feb 2011 – Feb 2013

Alexandria Endoscopy association (ALEXEA) Laparoscopic training center www.ALEXEA.org

- Administrative assistant duties and responsibility

- Providing administrative support to ensure efficient operation of the training center.

- Organize and schedule workshops and surgical operations.

- Manage the preparation of regularly scheduled reports.

- Check all the devices, Network connectivity, Projectors, Cameras and medical equipment before and during each workshop starting.

- Manage and modify Alexea.org website and Email domain server.

- Manage all PCs in Alexea and Alex Hospital (Affiliated hospital (

- Follow up the Maintenance Contracts, IT, company supply.

- Responsible for providing administrative support and ensure efficient operation of the company. EXPERIENCES

IT Technical Support Jan 2008 – Feb 2013

YatLearning Center for Education Solutions www.YATlearning.com

- Installing and configuring computer hardware operating systems and applications

- Monitoring and maintaining computer systems and networks.

- Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.

- Troubleshooting system and network, diagnosing, and solving hardware or software faults.

- Providing support, including procedural documentation and relevant reports.

- Following diagrams and written instructions to repair a fault or set up a system.

- Supporting the rollout of new applications.

- Setting up new users' accounts and profiles and dealing with password issues.

- Responding within agreed time limits to call-outs. Mohamed Syalah 3

- Working continuously on a task until completion (or referral to third parties, if appropriate)

- Prioritizing and managing many open cases at one time.

- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.

- Testing and evaluating new technology.

- Conducting electrical safety checks on computer equipment. EDUCATION

Alexandria University,Egypt 2001 - 2007

- Faculty of Commerce, Department of Accounting.

- Bachelor of Commerce, Year of Graduation: 2007

CERTIFICATIONS

MICROSOFT CERTIFICATION EXAMS COMPLETED: MCID: 11377204

- Microsoft Certified Professional MCP

- Microsoft Technology Associate MTA:

Security Fundamentals

Database Fundamentals

Networking Fundamentals

- Microsoft® Certified Solutions Associate MCSA:

Windows Server 2012

Windows 8

Office 365

- Microsoft® Certified Solutions Expert MCSE:

Server Infrastructure

Desktop Infrastructure

MCSE: Cloud Platform and Infrastructure

MS: Implementing Microsoft Azure Infrastrure Solutiuons

MCSE: Private Cloud

- EC-Council® Certified Secure Computer User CSCU

- International Computer Driving License [ICDL] 2008 COURSES

CompTIA A+

CompTIA Network+

CISCO CCNA Routing and Switching

Project Management Professional (PMP) ®

Information Technology Infrastructure Library (ITIL) ®

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