Wanda Richmond

P. O. Box ******

San Antonio, TX 78245

Cell Number: 210-***-****

Email: adblu6@r.postjobfree.com

PROFILE

A hardworking, focused individual who is seeking a position that will help in utilizing my knowledge and experiences for the benefit of the company.

SKILLS AND QUALIFICATIONS

● High energy, self-motivated, self-starter with the ability to develop and establish an efficient, highly productive workforce.

● Ability to prioritize and meet operational deadlines in a demanding, fast-paced environment.

● Developed interpersonal skills, having dealt with a diversity of professional, clients and staff members.

● Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

● Familiar with multiple platforms of databases as well as the ability to enter data accurately

● Excellent customer service skills

WORK EXPERIENCE

Managed Staffing (Assignment at the Hartford Insurance San Antonio, TX) 08/13/2018 – 07/31/2019 Human Resources Coordinator San Antonio, TX

● Processes and keys employee data changes in Taleo system daily and monitors process flow to ensure timely movement of approvals through the system

● Responds to routine employee and management inquiries and requests concerning compensation, benefits, procedures, forms and polices

● Provides general HR administrative support and assists with needs for information from the Taleo system, employment and benefits related files

● Processes all incoming New Hire paperwork and ensures accuracy and compliance with I-9 and other legal requirements

● Assembles new hire packets and provide Human Resources forms / material to recruiters as needed

● Processes employment verification

● Assists recruiters with major projects such as a large hiring campaign and acquisitions. May include advertising, applicant sourcing, interviewing, screening, reference check, assisting with preparation of new hire paperwork, and employee orientation.

● Maintains strict confidentiality of all sensitive employee data, documents and other information

● Perform a wide variety of other administrative duties in support of the HR team and function as needed Accenture 02/04/2015 – 03/06/2018

Human Resources Recruiting Admin (File Data Management Team) San Antonio, TX

● Responsible for recruiting admin tasks, and general recruiting correspondence. Performs quality checks of team's work; serve as a recruiting correspondence expert to advise recruiters and offshore admin teams.

● Strong analytic problem-solving skills; able to make judgment calls within scope of responsibilities using knowledge of processes and direction provided by leadership

● Manages and analyzes File Data Management (FDM) tracking reports (Heat Map, Productivity Spreadsheets and Operational Excellence Spreadsheets)

● Performs audits of background checks and new joiner’s files

● Ventures and Acquisitions: Support the acquisition and transition projects. Subject Matter Expert in Recruiting Admin processes ATAS Entry, Set to Hire and Offer Letters Wanda Richmond Page 2

Accenture 09/01/2012 - 02/04/2015

Senior Supply Chain Analyst (Buyer) San Antonio, TX

● Accountable for the completion of standard and non-standard tasks, within the scope of the function

● Selects the most appropriate procedures from a given set of solutions/procedures.

● Able to recognize and act on non-standard situations, and adapt work to business goals.

● Escalates issues and seeks advice when faced with complex issues/problems.

● May have regular interaction with users around first line queries/requests for information.

● Subject to general supervision of progress against results.

● Applies procedures to ensure accuracy of output and adopts continuous improvement approach

● Responds to complex inquiries regarding contract obligations and revision Accenture 10/31/2011-09/01/2012

Junior Supply Chain Buyer San Antonio, TX

● ·Executes activities related to supply chain functions and ensures that daily targets are met and quality is maintained as per service level agreements/operations metrics

● Answers supplier and customer inquiries

● ·Look up order information in SAP

● ·Follows up with suppliers on open order status

● ·Updates relevant data in SAP

● ·Enters supplier response details in SAP

● ·Adheres to client's procurement policies and procedures

● Work with suppliers to assure deliveries are made BC Forward/Accenture San Antonio, TX 06/08/2011-10/31/2011 Transaction Processing Analyst (Supply Chain) San Antonio, TX

● ·Reviewed and managed contractual obligations of the parties and provides continual review to ensure that all terms and conditions are met

● Prepared and disseminated information regarding contract status, compliance and modifications

● Manages daily workload with the contract management function

● Acted as the primary contact between the project team and/or business unit; acted as liaison between Accenture and clients/vendors

● Responsible for assigned project or business personnel adhering to company policies and procedures AT&T Mobility Services 10/25/2010-02/25/2011

Customer Service Representative/Tier 1 Technician Tulsa, Oklahoma

● Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

● Work in one or multiple queues/skill sets over various customer contact channels

● Responsible for improving customer retention through programs and service provided to the customer

● Utilizes mechanized systems to initiate and complete service orders and handle customer requests

● ·Continually maintain working knowledge of all company products, services and promotions

● Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories

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