Melanie Valencia Achas

BSc Information Technology

+971-**-***-**** adbltj@r.postjobfree.com Al Reef Village, Abu Dhabi UAE

An Information Technology professional with knowledge and experience in Project Management, Business Analysis and Quality Management from industries such as Information Technology, Shared Services and Fit-Out. Leads and executes process improvement projects and initiatives that optimized operational efficiency and customer focus. Carried out successful project completion in line with client requirements and with diverse workforce. Available immediately.

PROFESSIONAL EXPERIENCE:

Project and Sales Coordinator – Middle East

Vista Systems for Partitions, Abu Dhabi UAE Dec 2015 – April 2018

Vista systems for partitions manufactures and distributes quality demountable office partitioning systems that operates in Middle East and UK.

Managed the internal full life cycle of local and international projects. Responsible for the strategy, design, development and implementation of the project management practice in Vista.

SALES

Handles customer enquiries and registration covering the complete range of systems offered

Review customer (internal and external) targeted documentation for technical accuracy.

Responsible for the material quantity take-off for the supply only projects and preparation of commercial offers for all the systems offered

Responsible for getting all the details (eg scope of work, total area, etc) for supply and installation projects and preparation of quotation for both technical and commercial details for all the systems.

Work out the costing for all systems that includes determining equipment needed, solicit pricing, calculating labor estimates, transportation, accommodation, value added tax, import/export charges.

Prepare prequalification, submittals and sample boards as well as associated reports and correspondence.

PROJECT

Liaise with the On-site Project Manager, Technical and Sales Director and formulate an approach to refer the project documents, and approved design details, programme of works and Project Quality Plan.

Provides direction to team members and establishes work priorities to achieve management objectives

Coordinate with the Project Manager/Technical Director and allocate a team required to deliver the job in conformance with the approved programme.

Working independently or supervising others to provide material take off deliverables of varying complexity both pre- and/or post-contract.

Coordinate with the Project Manager/Technical Director and ensure that logs for the Project Shop Drawings, Materials and Pre-qualification are correct and complete.

Ensure that the shop drawings produced are coordinated with consultants approved drawings and technical specifications.

Ensure that the shop drawings produced are coordinated with MEP work prior to construction at site.

Assess the Technical Queries raised by the working team for missing/discrepant information. Expedite answers from the consultant/contractor and ensure that the information received is incorporated on the respective submission.

Communicate effectively to ensure that the latest and relevant information received through Engineering Instructions, TQ answers, agreed additional work order, changes required as instructed by the consultant is available with the team and incorporated in respective submittals

Check all submissions to ensure that these meet all respective requirements

Undertake cost analysis for repair and maintenance project work

Schedule site based on weekly technical meetings or as required to solve coordination issues on the drawings and at site.

Issues and coordinate with the construction team to ensure that they are working with the latest approved drawings.

Report to the Project Manager/Technical Director the impact on progress due to revisions to shop drawing/ document, missing information etc.

Record information through logs, areas of concern, critical site requirements and any other correspondence deemed necessary to convey site progress with respect to the approved programme.

Prepare project close-out documents such as project and key handing over certificate and warranties

Handles the document management, maintain entire project history library, project documentations, version controls and signed-off approvals for document revisions

Accounts and Sales Coordinator

Satya Group of Industries, Dubai UAE Feb 2015 – October 2015

Reporting directly to Satya GOI - Chief Financial Officer and Head of Sales

Performed general accounting duties with respect to accounts receivable, posting of invoices in Tally.ERP9, verifications, management reports and reconciliation

Liaise with sales team for cash and credit collection and balance cash/cheque receipts with daily sales

Prepare collection and expense daily report to be submitted to CFO and Director

Prepare daily and monthly sales report with analysis and trend to be submitted to Head of Sales, Operations Manager, CFO and Director

Prepare quotations, proforma invoice, delivery orders and invoices to be sent to customers and coordinate with warehouse supervisor for deliveries and handling invoices

Work with Warehouse Supervisor to find discrepancies between actual sales and load in/out products (returned/loss goods) and tracking of deliveries

Prepare and submit statement of accounts/outstanding for credit collection

Responds to inquiries from customers and handles all communications in the absence of sales managers

Business Analyst Process Management and Improvement

Coca-Cola Bottlers Business Services, Inc. July 2013 – January 2015

CCBBS delivers transactional and data analytics services across Coca-Cola’s Bottling Investments Group

Assists the PMI Manager in the development and implementation of multiple organizational improvement projects that significantly drives cost efficiency, process simplification and waste elimination by working collaboratively with different multiple stakeholders and functional teams, perform business analysis planning and monitoring, requirements elicitation, requirements analysis and documentation, and solution assessment and implementation.

oIdentified opportunities for improvement and effectively implemented solutions for operational metrics procedure of Procure to Pay, Order to Cash and Record to Report team that were presented to FSS Director by conducting critical path mapping and analysis

oManaged and mentored Learning Bytes, an informal 30-minute weekly learning sessions related to MS Applications that helped the organization maximize the use of available resources and increase productivity

oResponsible for the end to end life cycle of Query and Incident Management process automation project that was designed to provide a good framework to audit an incident and manage queries that effectively lessen the cycle time and eliminated manual repetitive work

oSpearheads the quality control of CCBBS’ in-house developed tools, monitors testing milestone, analyze defects and trends, escalate unresolved issues and ensure defect closure on time, document test summary and communicate the results to stakeholders

oActs as the SPOC of rolled-out projects for users that encountered issues, investigate and perform root cause analysis for all complaints, production errors and provision of product or process improvement suggestions

oInitiates or upon request, leads proactive walkthrough/process reviews of projects supported

oStandardized the template used in processing collections of 12 analysts of billing team that reduced error, rework time and content overload that speed up work

Measures the SLA performance of Procure to Pay team and provides monthly forecast of various metrics in dashboard and balanced scorecard for the organization.

SharePoint 2010 local administrator − build and design sites, lists and libraries, create custom workflows and customized forms using InfoPath. Administer groups, manage permissions, restrict or revoke access where necessary and provide general site administration support

Ensures compliance with internal control procedures by conducting monthly review and documentation of access controls/permissions, business requirements and other documentations

Quality Assurance Analyst Project Management Office

Xybersolutions, Inc. April 2012 – June 2013

The company provides applications and services for the Philippine’s mobile telecommunications industry.

Responsible to elevate the efficiency and effectiveness of quality assurance processes and infrastructure. Work collaboratively with Developers, Product and Project Managers to devise software testing life cycle’s deliverables to verify compliance on specified business requirements.

Identified and provide documentations of needed process on the implementation of QMS ISO90003.

oStandardized Quality Control System – Conducted activity-based QA process, made recommendations based on findings and successfully established and enforced a standard operating procedure (SOP) that improved the quality of service, creation of test plan guideline for strategy and approach, QC test procedure that imposed an entry and exit criteria, revamped test case for standardization, and QC status reporting procedure for better quality performance and reliability

oStreamlined project debriefing process and provide standard templates that helped the business to learn and hold onto what works and to teach best practices

oProcess Improvement System Project – Developed and implemented the process that helped the management in recommending and administering process improvements and managing change management that includes standard templates

Spearheads and execute all project testing from pre, post launch and close testing of telecommunication’s Value Added Services that includes promos for different International Concert Artists, MMDA Exakt, Mobile Twitter, Xavier School Broadcast, MyMusicStore the Philippines’ biggest online music portal. Tests the price and tariffs of services before and after migration

SKILLS:

SDLC Methodologies

Continuous Improvement

Lean Six Sigma

Requirements Elicitation and Analysis

Business Process Mapping

Assessment & Gap Analysis

Software Quality Control

SharePoint Operation & Administration

Documenting and Managing Requirements

PM Applications and AutoCAD

Web Development Languages

SAP FI CO

Linux (Ubuntu) and Windows OS

MS Office Suites

EDUCATIONAL BACKGROUND & TRAINING:

University of the East, June 2008 - April 2012 — Bachelor of Science in Information Technology

Db Wizards, February 2014 — Certificate in SharePoint 2010

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