Bianca B Lagunes

**** ***** ******* ** ******, TX 78744 512-***-**** adblqe@r.postjobfree.com

Objective

Dynamic Human Resources professional seeking an exciting role in office management, and employee relations, with a desire to succeed in a fast-paced environment and willing to make a difference.

Education

BACHELOR OF ARTS MAY 2015 TEXAS A&M- SAN ANTONIO, TX

Skills & Abilities

· Fluent in both English and Spanish; Reading and writing

· Proficient in MS, Word, Excel, PowerPoint, Outlook, G-mail, Drive, Google calendar.

· Transcription (50 WPM, 10-Key)

· 4 years’ experience in HR

· Org Chart/Visio/Smartsheet Log/PivotTables

· Excellent communication skills

· Benefits Administration

· Employee relations

· Performance management

· Ability to learn quickly and retain learned information easily

· Policy implementation

· Hospitality Experience

· Extraordinary customer service

· Highly organized

· Attention to detail

· Restaurant Experience

· HRIS Systems: ADP workforce now, ADP screening & selection, Ceridian, Ascentis, Ascentis Recruiting, Success Factors, HireRight

Experience

HUMAN RESOURCES GENERALIST LSG SKY CHEFS 07/2019- PRESENT

• Internal: Union and Non Union Employees in the CSC, Legal, Employee and Labor Relations

• External: Union Representatives, Job Applicants, Recruiters, Regulatory Compliance Officers and Airline Customers

• Support the implementation of Human Resources (HR) policies and programs for union and non-union employees in Customer Service Center (CSC)

• Administer HR policies and procedures including employee benefits, wage increases, retirement, etc.

• Source, recruit, interview and select quality employees to staff various CSC positions

• Act as primary driver of hourly recruitment and retention activities to include development of staffing plans and the growth of recruitment sources; analyze data to improve quality of recruitment sources

• Act as first line liaison with union employees, facilitating resolution of employee concerns

• Assist in the administration of Master National Agreement (MNA) grievance procedures

• Assist with Department of Transportation (DOT) random drug and alcohol testing program and company non DOT pre-employment drug testing programs

• Support auditing of clerical activities for accuracy and adherence to standards

• Deliver and / or facilitate CSC and company required training and development programs

• Assist in planning and rollout of employee engagement activities

• Attend unemployment hearings as needed

• Assist with miscellaneous HR functions as assigned Key Performance Indicators: Union Grievances, Turnover, Time to Fill, OSHA Recordable Frequency and Severity, Workers Compensation Claims, Hotlines Complaints, People Development Employee Recognition

• Assist with FMLA, LOA, etc

HUMAN RESOURCES COORDINATOR/GENERALIST NATIONAL WESTERN LIFE 12/2018-05/2019 (CONTRACT)

· Partnered with numerous of vendors to assist with Temp employees’, contractors, direct hires

· Maintained employee files/Calendar Management/Travel Arrangements/Reimbursement

· Assisted with Employee Orientation/Onboarding

· Processed Termination, New Hire, Transfers, salary changes, etc.

· Processed invoices for vendor services

· Maintained HR information records/confirms reports from database

· Assigned to other related tasks as needed

· Delegated any questions to the appropriate person

· Assisted with LOMA courses for employees

HUMAN RESOURCES COORDINATOR MAINSTREET HUB/GO DADDY 07/2018-09/2018(CONTRACT)

· Managed all employee onboarding in ADP

· Assisted with employee changes in ADP (transfers, compensation changes, departments changes, manager changes)

· Created work events for Qualifying Life Events

· Processed Termination

· Supported recruiting team with onboarding DocuSign

· Assisted in new hire benefits

· Assigned to other related tasks as needed

· Delegated any questions to the appropriate person

HUMAN RESOURCES SPECIALIST I LSO 04/2018-06/2018

· Maintained I-9

· Processed new hire applications

· Scheduled pre-employment drug screening

· Scheduled backgrounds

· Built employee folders

· Assisted in new hire benefits

· Posted Ads on indeed.com

· Screened candidates

· Scheduled for interviews

· Recruited candidates for position

· Typed out termination letters for the VP

Assisted in any employee relation as far as needing help with resetting passwords

HUMAN RESOURCES ASSISTANT CAPSTONE REAL ESTATE 02/2017-03/2018

· Assisted in any employee relation/issues

· Created new hire folders, Maintain I-9, Set up Orientation

· Employee benefits, pre-employment approval process, process new hire sign up paperwork,

· Built new hire personnel and termination file, Performance Evaluation, schedule pre-employment drug screening

· Conducted new hire and annual criminal background checks, process billing for background checks and drug screens

· Benefits administration to include processing insurance enrollment forms and setting up semi-annual 401(k) enrollment meeting provide valuable administrative

References are upon request.

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