Food & Beverage Manager
Resume:
Personal Data:
Objective:
Seeking new stable challenges, which effectively utilize Develops and enrich my experience in a progressive stable Organization that offers opportunities for learning & training? Education:
Graduated from Alexandria university ‘faculty of education ’ specialize in math
Grad : Good
Professional experience:
Movenpick Resorts
Movenpick Resort Aswan,
Food & Beverage Manager
From 5/2017 Till Now
Hotel Rooms: 404
Name : Yassin Anwar
Marital status : Married
Nationality : Egyptian.
Religion : Muslim.
Date of birth : 15.04.1981
Contact info :
Mob: 002****-*******
E-mail : ************@*******.***
******.*****@*********.***
2
Movenpick Resorts IHG Group
Movenpick Resort Ain El Sokhna, Crown Plaza Resort Marsa Allam Food & Beverage Coordinator Restaurants Manager
From 5/2015 Till 5/2017 From 6/2013 Till 10/2014
Hotel Rooms: 170 Hotel Rooms: 600
Hilton Hotels & Resorts Hilton Hotels & Resorts
Hilton Dahab Resort Hilton Dahab Resort
Restaurant Manager Head Waiter
From 9/2011 Till 4/2013 From 6/2007 Till 9/2011
Hotel Rooms: 180 Hotel Rooms: 180
Hilton Hotels & Resorts Hilton Hotels & Resorts
Hilton Dahab Resort Hilton Dahab Resort
Restaurant Captain Restaurant Waiter
From 6/2006 Till 6/2007 From 6/2003 Till 6/2006
Hotel Rooms: 180 Hotel Rooms: 180
Languages:
* Fluent command of Arabic language reading, writing, understanding (Mother tong).
* Very Good of English language reading, writing, understanding. 3
Personal Skills:
*Revenue maximization (Hilton Water Falls)
*Movenpick brand service standard
*On Job Training
*One step a head (IHG Group)
* Hilton brand service standards.
* 3 C, s Course (Courtesy, Communication & handling guest complain)
* Hilton Honors
* Diamond club and premium club Hilton's membership course
* Train the skills trainer
* Art of services
* E- Cristal training basic of food hygiene training course
* Food safety training program (ministry of tourism)
* Hilton e-learning program “Global English “
* Online e-learning courses:
-Food and beverage professional.
- Analyze your use of time
- Becoming a Manager
- Difficult people at work
- Presenting to succeed
- Organizational goals and objectives
- Organize to remember
- Enhancing your listening skills
- Delivering your message
- Creative problem solving and effective thinking
- Communication skills to fast – track your career
- Building a high performance
- Security Awareness (ONQ insider).
-Hilton Food & Beverage Brand Standard.
- Complain Handling.
- Art of Hospitality.
4
Computer skills:
Microsoft Office (Word –Excel –Power Point – Internet).
Micros system. (A computer system of five stars hotels).
Materials control system. (A computer system of five stars hotels). Responsibilities:
1. Train and develop the food & beverage team in the departmental operating standards 2. Maintains a presence in the outlets during operating hours. 3. Maintain a consistent focus on improving the overall flow of food & beverage operations, seeking ways to maximize and improve the operation through productivity management and energy savings programs
4. To lead and support employees in the achievement of financial, operational and service delivery targets via effective organizational policy and procedural development and appropriate employee training activities
5. Foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service and to provide feedback and suggestions 6. To lead daily food & beverage briefings and monthly employee meetings 7. To have a complete understanding of and to adhere to Mövenpick Hotels & Resorts policy relating to Fire, Hygiene, Health and Safety.
8. To drive the performance of the food & beverage team members, including completion of performance appraisals, coaching counselling and performance management in conjunction with Human Resources
9. Ensure the team work within the department with a sales focused attitude and team are aware of sales opportunities within the hotel which will assist with the maximization of revenue.
10. Ensure all team members are aware of all food & beverage revenue targets and are kept informed of performance results.
11. Ensure guests are communicated with and assisted in an efficient, warm and professional manner by all team members.
12. To ensure a consistently high standard of grooming is followed and by self and team 13. Actively review guest comments and feedback, communicate this with the team members and implement procedures to enhance guest satisfaction 14. Have full knowledge of all products and services provided by the property and in the local area
15. Actively participate in guest events when requested. 16. Adhere to company credit policies to ensure all expected revenues are secured 17. Ensure daily shift handovers are conducted in a professional and constructive manner. 5
18. Regularly spot check duty shift checklists to ensure tasks are completed. 19. Ensure all daily system closing procedures and reports are being completed as per company standards.
20. Source and audition entertainment options suitable for internal entertainment spaces 21. Maintain awareness of industry trends and share with the team. 22. Actively visit direct competitors and review marketing material to ensure awareness of their activities.
23. Work in conjunction with the Executive chef to ensure the service team’s product knowledge of all menu items and ingredients is thorough. Planning, organization and supervisor:
o Sharing and assisting the appointment of new TMs o Check and correct if necessary the external appearance of the team o Responsible for insuring clean and orderly presentation of the restaurant at all times and reporting any related shortcomings to the relevant department HK and ENG o Issue the necessary goods and monitor their correct storage o Responsible for ensuring that machines are used and maintained according with the instructions and that work materials, food, water etc.are used economically o Organize and monitor maintenance of tidiness cleanliness and hygiene, in particular also in relation to the food order.
Sales and care of guests:
o Organize and motivate staff so that a smooth service sequence is guaranteed ensuring the satisfaction of the guest
o Carry out active selling himself and place his staff under an obligation to carry out active selling in order to achieve budget sales
o Maintain contact with guests in order to ensure their satisfaction with range on offer, the quality and service.
o Deal with complaints and Endeavour to satisfy guests who have complained immediately. 6
Administrative tasks and financial planning:
o Draw up the work schedules for the service department together with bars supervisor independently each week and obtain all the most important information in advance so that there is an efficient work schedule to enable sales targets to be met. o Monitor and calculate tips and distribute these fairly according to the tips policy as agreed and laid down in writing with F&B manager.
Communication:
o Obtain information daily on the activities in the hotel and pass this information on to staff o Ensure that all restaurant staff are fully informed of the range of drinks and food offer. o Participate in F&B meeting.
o Contact the restaurants manager & food & beverage manager if any problem. Training:
o In conformity with Hilton – policy, is responsible for specialist training and for ensuring that the internal training course is managed correctly
o Promote participation of employees in internal training courses and ensure that what has been is put into practice.
Contact this candidate