July **** – currently Al Khiran Resort, Khiran Pearl City,, An Nāmī, Kuwait

Receptionist

Responsibilities

-Reads communication book for any instruction and follow up.

-Supervise accurate and efficient Reception operations including check in/out procedures.

-Support Team Members in handling Guest requests and enquires to ensure a positive outcome.

-Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments.

-Ensure a consistent, high level of customer service.

-Brief your team on any events or VIP guests in the hotel that day.

-Drive sales revenues and promote hotel services and facilities for up-selling opportunities.

-Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

-Reviews the arrival list of special service requests, remarks, and actions follow up of current day.

-Welcomes guest to the hotel and completes the check-in procedure efficiently.

-Update knowledge of room status and availability, VIP and group arrivals/departures on a regular basis

-Updates guest history based on changes made by guest on registration card.

-Fully conversant with available room types and rates, packages and other local and corporate rate plans.

-Communicates pertinent information to other departments in a timely and effective manner.

-Upsells accommodation where appropriate and sells all hotel facilities and services, including honors memberships

October 2017 – June 2018 Swiss inn pyramids golf resort – 6 October city, Egypt

Shift leader

Responsibilities

-Reads communication book for any instruction and follow up.

-Supervise accurate and efficient Reception operations including check in/out procedures.

-Support Team Members in handling Guest requests and enquires to ensure a positive outcome.

-Ensure the Front Office Manager is fully aware of any relevant feedback from Guests and/or other departments.

-Ensure a consistent, high level of customer service.

-Brief your team on any events or VIP guests in the hotel that day.

-Drive sales revenues and promote hotel services and facilities for up-selling opportunities.

-Understand and apply correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.

June 2017- September 2017 Golden Ocean Marina – North coast, Egypt

Receptionist (Act Shift leader)

Responsibilities

-Reads communication book for any instruction and follow up.

-Reviews the arrival list of special service requests, remarks, and actions follow up of current day.

-Welcomes guest to the hotel and completes the check-in procedure efficiently.

-Update knowledge of room status and availability, VIP and group arrivals/departures on a regular basis.

-Updates guest history based on changes made by guest on registration card.

-Fully conversant with available room types and rates, packages and other local and corporate rate plans.

-Communicates pertinent information to other departments in a timely and effective manner.

-Upsells accommodation where appropriate and sells all hotel facilities and services, including Hhonors memberships.

January 2016- May 2017 Golden Park Hotel - Cairo, Egypt

Receptionist

Responsibilities

-Reads communication book for any instruction and follow up.

-Reviews the arrival list of special service requests, remarks, and actions follow up of current day.

-Welcomes guest to the hotel and completes the check-in procedure efficiently.

-Update knowledge of room status and availability, VIP and group arrivals/departures on a regular basis.

-Updates guest history based on changes made by guest on registration card.

-Fully conversant with available room types and rates, packages and other local and corporate rate plans.

-Communicates pertinent information to other departments in a timely and effective manner.

January 2015 - November 2015 Pure Water Company - Cairo, Egypt

Sales Agent

Responsibilities

-Present, promote and sell products/services using solid arguments to existing and prospective customers

-Perform cost-benefit and needs analysis of existing/potential customers to meet their needs

-Establish, develop and maintain positive business and customer relationships

-Reach out to customer leads through cold calling

July 2012 - September 2012 Rehana Royal Aqua Beach Resort & Spa - Sharm El Sheikh

Telephone Operator

Responsibilities

-Answers incoming calls.

-Directs call to guest rooms, staff, or departments through the switchboard or PBX system.

-Places outgoing calls.

-Receives guest messages and deliver the same to the guest.

Logs all wake-up call requests and performs wake-up call services

2009-2013 Faculty of Al Alsun

Ain Shams University

Hebrew Language Department.

Diplomatic Course

At Resalty Center

Field Politics and Economics

ICDL

AT EG army

Field MS office, Windows.

Bless

At Al-Hayat foundation

Field Basic life and emotional skill school

-Arabic …. Native speaker

-English Very good

-Hebrew Very good

-Very good user of Opera System.

-Very good user of Fidelio Suite 8.

-Very good user of Fidelio 7.13

-Very good user of outlook.

-Can handle reservation issues; confirming reservations, handling booking.com (Extranet), Expedia, Hotelbeds.

Contact this candidate