ADENUGA ITUNU ELIZABETH

*, ******** ******, **** *** Stop, Oworoshoki, Lagos.

P.O. Box 903, Yaba, Lagos.

adbljh@r.postjobfree.com

Tel: 080********, 070********, 081********

Personal Objective:

I seek an employment opportunity in a reputable organization to exhibit my initiative, technical-knowhow and skills acquired in developing the organization towards the accomplishment of the organization goals, Mission and Vision; while establishing myself as a professional within the industry, my vision simply is to positively impact my employer and the society at large.

PERSONAL DATA

Gender: Female

Date of Birth: 15th July, 1994

State of Origin: Ogun

Place of Birth: Lagos State

Nationality: Nigerian

Religion: Christian

WORK EXPERIENCE

LAWEBOD MICROFINANCE BANK LTD 10th June, 2019 – till date

18, Moloney Street, Obalende - Lagos.

TELLER/CUSTOMER SERVICE

Job description

Managing incoming calls and customer service inquiries.

Handle customers complaints, provide appropriate solutions and alternative within the time limits; follow up to ensure resolution.

Keep records of customer’s interactions, process customer accounts and file documents.

Build sustainable relationships with customers account through open and interactive communication.

Provide accurate, valid and complete information by using the right methods/tools.

Follow communication procedures guidelines and policies.

Recommend potential products or services to management by collecting customer information and analysing customer’s needs.

Take the extra mile to engage customers accurately and captures customers information

Creates and maintains service reports

Compile reports on overall customer satisfaction

Handle all teller functions

SUSU MICROFINANCE BANK LIMITED 2nd May, 2018 - 31st October, 2018

34, Commercial Avenue, Sabo-Yaba, Lagos

OPERATION OFFICER / TELLER / CUSTOMER SERVICE

Job description

Preparing report and data for the meeting point.

Confirmation and preparation of group lodgments for posting.

Issuance of deposit and withdrawal slip

Issuance of passbook for new account

Tracking of used and new deposit booklet

Posting of collection sheet lodgment

Opening of account for new customers

Client / customer service

Payment of withdrawal to customers.

Re-activation of dormant account

SUSU MICROFINANCE BANK LIMITED January 16th, 2016 – 2nd May, 2018

34, Commercial Avenue, Sabo, Yaba, Lagos.

ADMINISTRATIVE OFFICER

Job description

Providing comprehensive administrative services.

Preparing report and data for the meeting point.

Maintenance of petty cash register.

Collation of collection sheet /Attendance report for the branch.

oTelle

EDUCATIONAL BACKGROUND

INSTITUTION QUALIFICATION DATE

University of Lagos, Akoka-Lagos B.Sc. Bus. Admin 2017- Till date

The Federal Polytechnic, Ilaro National Diploma 2013-2015 CMS Girls’ Snr Gram School, Akoka Senior School Cert. 2008-2011

EDUCATIONAL QUALIFICATION

Bachelor of Science (Business Administration) In-View

Ordinary National Diploma (Marketing)

Grade: Lower Credit 2015

West African Senior School Certificate Examination 2011

First school leaving certificate 2005

COMPUTER PROFICIENCY

Proficient in the use of Microsoft Office

PERSONAL ATTRIBUTE

Self-Motivated

Team Player

Positivism

Ability to solve problems

Set Goals and meet deadlines.

LANGUAGE SPOKEN

English and Yoruba

INTEREST: Reading, Relating with people and Making New Friends

HOBBIES

Reading, cooking and meeting people.

REFEREES: Available on Request

Contact this candidate