Neha Bharill, CSM, CSPO

435-***-****

adbled@r.postjobfree.com

OVERVIEW:

Senior Product/ Program Manager with strong experience in large enterprise-wide, complex implementations that require the skills to negotiate and collaborate with varying areas of organization and lead cross-functional teams to define and direct strategy to develop high quality products.

15 years of experience in Business development processes and Project management and involved in requirements solicitation, estimation, project planning, process design, vendor product integration/upgrade, testing, installation, and support of the applications including quality reviews.

Solution oriented individual with experience in leveraging technology for business innovation in enterprise wide and global environments. Managed multiple projects & teams, negotiated with partners, worked across business and IT to optimize scope, manage resources and deliver quality products on time.

Experience in client and vendor management, executive management, managing consultants, agencies and cross-functional teams.

Extensive knowledge of Software Development Life Cycle (SDLC), Rational Unified Process (RUP) and Agile software development methodologies.

Certified Scrum Master and Certified Scrum Product Owner. 9 years of hands-on experience in Agile environments – capable of successful transition of projects from non-Agile to Agile value streams.

Excellent problem solving, facilitation, brainstorming, analytical, written and verbal communication skills.

PROFESSIONAL EXPERIENCE:

Beyondsoft Consulting Inc January 2015 – October 2019

Delivery Manager

As a Senior Delivery Manager assigned at Toyota, I have led enterprise wide projects and programs at Toyota and Lexus within IS vertical of marketing business units. My role included leading several projects at the same time with the support of my team. The challenging and fast paced environment allowed me to be able to play different roles based on program/client needs.

Delivery Manager – Responsible for the complete delivery of the program/ project that entails collaborating and communicating with Toyota vendors and partners for successful product delivery including creative designs, infrastructure, data management, development, implementation, and product launches.

Provide digital strategic roadmap in collaboration with business and IT executives while keeping the timeline, budget and product priorities in mind. Accountable and responsible for the product lifecycle from the initial concept to delivery (initiate, plan and execute) and manage risks.

Program Manager – Work with team of BCI project managers to manage Toyota.com portfolio and its applications. Successfully built and led top performing teams and provided staff with leadership, and motivation to achieve client goals.

Functional Manager – Liaise with the business teams and internal partners/external vendors during requirement gathering and functional design phase. Ensure the smooth development of the product and unblock any hurdles to meet scope, time and budget of the projects. Create Project Plan for medium to large Development projects using Microsoft Project Plan and manage program changes according to the change management plan.

Cloud Migration (Amazon AWS) – Led the effort to migrate all Toyota and Lexus digital marketing projects (~166 applications) from OSS stack to Amazon AWS cloud. Worked with partners on the timeline, cost and scope of the migration to ensure no business impact to these applications.

Vendor Management – Involved in RFP and vendor selection for Toyota, resolve vendor issues and conflicts, establish vendor contracts and managing and tracking deliverables.

Client Management – Ensure clients asks and needs are heard, documented and expectations are set and effectively met. Establish and maintain client relationships, expectations and communications and create escalation paths.

Present executive reports including Agile reports, resources utilization, burnout charts, quarterly performance reviews and annual program reports.

Effectively address any issues raised by client and ensure all needed parties are engaged and issues are resolved timely. Responsible for effectively communicate status, changes, and issues to relevant parties and stakeholders.

Contracts and Deliverables Tracking – Responsible to ensure that the vendors/subcontractors contracts meet Toyota guidelines, deliverables are listed out with due dates and track vendors’ deliverables on a weekly basis for Toyota. Engage in contract negotiations, subcontracts and list of deliverables.

QA Manager – Led QA team with 10 QA resources on successful delivery of Retail Transformation Program for Toyota.com that included 5 applications. QA team scripted more than 5000 test scripts including 76% of the test cases being automated. Led successful UAT with large group of Toyota managers (20+) for 2 weeks for successful launch of the program.

Agile Coach – Worked as Agile expert and helped Toyota to transition projects from non-Agile to Agile methodology. Helped BCI resources to train, mentor and address any issues/conflicts while working as Scrum Master and Product Owners on Toyota projects.

Established surveys and KPIs for successful transition of Toyota projects to Agile environment and provided reports to Toyota executives on a monthly basis.

Responsible to work with Toyota JIRA teams on JIRA configuration to meet the needs of several complex and varied projects at Toyota and Lexus and created JIRA dashboards at program levels.

Environment: Amazon AWS Cloud, Agile, JIRA (Iteration Planning and Monitoring), Confluence, Microsoft Office Suite, Zephyr, Zbot, Zoom, Microsoft Skype, Bitbucket, GIT, Jenkins, DevOps

Teach For America March 2011 - November 2014

Director

Project: Admissions

Duration: March 2011 – November 2014

Role: SCRUM Master/Project Manager

Teach for America is a non-profit organization catering to educational needs for underprivileged kids. I worked as a Director at Teach for America and managed three applications: Online Portal, Selector Portal and Placement tracker system. The development cycle used is Agile with two weeks iteration and stories are managed through JIRA tickets.

Responsibilities:

Certified Scrum master responsible for ensuring that Agile/Scrum principles are followed within the team and organization, coach and mentor on how to execute Scrum process, work with Product owner and Development team to utilize scrum values for maximum productivity.

Responsible for converting the requirements/ tasks/ production tickets into stories, track these stories in JIRA as points, estimate and update them on the Scrum board/ rapid board.

Facilitate Sprint planning, Estimation and Retrospective meeting in order to help the team operate in Scrum Framework.

Work with each business units to define their specific processes and develop documentation in support of communication and training. Define and collaborate integration interfaces between different business units to streamline data flow.

Analyze the data, identify/communicate and report data quality issues and work with other teams as needed to resolve them. Work on SAP based BI reporting tool to publish admission and placement related data to Operations.

Creating Project matrix and reports to track development work and performance for the active/closed JIRA stories

Conduct regular scheduled reviews of production issues to ensure quality and accuracy is delivered to the end-users.

Environment: Oracle, Subversion, GIT, SOA, MuleSoft, Mercury Quality Center, JIRA(Iteration Planning and Monitoring), Squirel SQL Client, Balsamiq(Mock-up tool), Bonitasoft(Business Process Modeling), Microsoft Office

Compunnel Software Group INC July 2007 – March 2011

Project Manager

Project: Closings

Client: ServiceLink – Fidelity National Financial, Pittsburgh PA

Duration: Oct 2009 – March 2011

Role: Information Technology Project Manager

Service link is an Escrow and title insurance company. I worked as a Project Manager on the ‘Closing’ application. This project meets the needs of complete financial closings solution and service. It involved creation of the HUD documents, disbursing the money to agents/ banks, scheduling the meetings, bank integration, etc.

Responsibilities:

Involved in phases of the project including strategic study, requirements gathering and analysis, design, testing, quality assurance, implementation, system maintenance, change requests, and enhancements

Responsible for brainstorming, facilitating requirements & JAD sessions and documenting business solutions.

Liaise with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.

Managing SDLC process to document various artifacts like functional requirements, technical requirements/specifications, use cases, flowcharts and test plans following documentation standards.

Creating Work Breakdown Structures, flow diagrams and functional specifications for development team (FRD).

Created Project plans and schedules for tracking project deliverables.

Assist the development, testing and production support efforts as needed, providing requirements knowledge and subject matter expertise to the teams performing these functions.

Environment: Oracle 10g, ClearCase, Mercury Quality Center, PL/ SQL Developer, Microsoft Visual Studio 2008, Microsoft Visual SourceSafe 6.0, SharePoint.

Project: Online Provider Directory

Client: Highmark Insurance, Pittsburgh PA

Duration: July 2008 – September 2009

Role: Sr. Business Analyst

I have worked as Sr. Business Analyst for ‘Provider Directory’ application at Highmark insurance. The application focuses on changes to the presentation of OPD web pages enhancing the user experience and removing redundant processes and flows. It also provides Physician Quality Measurements information to Members of Highmark (Post Password Only). Users can search for Physicians, Hospitals or Supplier services and products.

Responsibilities:

Involved in requirement gathering for the enhancements and modifications in the application, application design, writing functional requirement document and developing the UML diagrams for the design.

Developed the Class Diagrams, Sequence Diagrams, Activity Diagrams, Project estimates for each section, Contingency and Backout Plan Template, etc. Responsible for Data Management.

Created mockups for the web pages to support requirements for the ‘Search pages’, ‘Search result pages’ and the details of these doctors and Hospital facilities.

Environment: IBM Broadvision, UltraEdit, Dynamic Command Center 6.0, Harvest, IBM ClearQuest, SQL Navigator 5.5, Oracle 10g.

Project: Submission Management

Client: Scottsdale Insurance, Scottsdale AZ

Duration: July 2007 – July 2008

Role: Business Analyst

I have worked as Business Analyst on Submission and Policy Management Process that includes receiving, clearing, rating, and quoting risks and issuing policies, endorsements, and renewals. The GA portal application provides access to general agent to log in to the Scottsdale Insurance portal and submit an application for a customer to request for the insurance quote.

Responsibilities:

Involved in full life-cycle of the development process - from analysis, design, development, implementation, modification, documentation, and refinement for software systems, as well as providing detailed development schedules for assigned tasks.

Designed the view design of the application to remove the filenet web framework and utilize the MVC architecture of the Spring.

Configured webservices on IBM Websphere to allow publishing of new modifications on the Scottsdale insurance portal.

Restructured the Routing Component code which runs in the Filenet Process Engine to route the task to the correct and requested destination.

Created Stored Procedures and functions to retrieve data from database as per user requirement.

Environment: Java 5.0, JDK 1.5, Filenet, Spring 1.2, Hibernate, IBM Websphere 6.0, Webserivces, Axis, HTML, XML, JavaScript, AJAX, UML, IRad 6.0, Oracle 8i, JNDI, CVS, SIC-IT, Heat, Toad.

Semafor Technologies July 2005 – July 2007

Software Developer

Project: Account System: Internal Administration Application (INA) and External Application (EXA)

Client: American Express Bank, Phoenix AZ

Duration: August 2006 – July 2007

Role: Application Developer

The Account System model gives the view to users that show their Balances and Transactions. It consists of two components: Internal Administration Application (INA) and External Application (EXA). The Internal Administration Application is used to create and manage internal and external users of the bank and set administrators and roles and privileges for the users of the bank. Using the INA it is possible to do user management and role assignment.

Responsibilities:

Provided significant contributions to the code design and restructuring the old code for better, optimized, fast performance.

Developed the code for the tabulated listings, reports and charts for the daily transactions using MVC design pattern and on Struts Framework and hibernate data access.

Designed and developed the interacting JSPs and Servlets for modules like User Authentication and Performance Display.

Developed front-end user interface modules by using HTML, XML, DWR, Ajax, etc. Front-end validations of user requests carried out using Java Script. Backend was developed using JSP and Servlets.

Environment: Java 4.0, JDK 1.4, Struts 1.2, JSP, Orion 2.0.7, HTML, XML, XSL, AJAX, JavaScript, Hibernate 2.0, Eclipse 3.2.0, SQL Server, Subversion, Jira, SQL Query Analyzer.

Project: TEOPS & MBOS

Client: JDSU, Atlanta GA

Duration: July 2005 – July 2006

Role: Application Developer

TEOPS (Telecommunications Equipment Ordering and Provisioning System) is a menu-driven application that interfaces with MBOS (Model Based Ordering System) models to generate TEOs (Telecommunications Equipment Orders). With TEOPS, the user receives a complete scope of the ordering process without having to exit and use other types of applications to finish the job.

Responsibilities:

Application is developed using JSF (MyFaces) technology using its validation, action listener, action and navigation features. Setting up the bean definitions, service definitions, dao definitions and navigation rules in various configuration files.

Configured JDBC Connection Pools in Weblogic server, configured web.xml for various filter classes, listener classes and context parameters.

Generating web pages using .xhtml templates, setting up the bean definitions, navigation rules in various configuration files used.

Environment: Java 2.0, JDK 1.4, EJB 2.0, Spring 1.2.4, JSF, MyFaces, Shale 1.0, iBatis 2.0, Hibernate, Log4j, JDBC, Junit 3.8, Sybase, Weblogic 8.1, JBuilder, Maven, XHTML, XML, XSL, CSS.

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