Customer Service Representative

Khyati Radadia, MBA

Brampton, ON***-***-****. adblbd@r.postjobfree.com

PROFILE

To obtain Customer Service position where I will be able to contribute my skill, knowledge and experience to a company that will give me an opportunity to develop my career. My key strengths are planning, problem solving and maintain customer relations.

SKILLS:

Excellent written and oral communication skills gained through continuous interaction with customers.

Quick learner and thrive in challenging environment.

Resourceful, self-starter with courage and confidence to approach customers.

Knowledge of proper cash handling procedures.

Comfortable working in fast-paced environment.

Efficient in problem solving and problem analysis.

Proficient software skills in Microsoft Office and Outlook.

WORK EXPERIENCE:

Line Cook at Brar’s restaurant – Brampton, ON (March 2017 – August 2017)

Ensured the preparation station and the kitchen is set up and stocked.

Prepared and cooked variety of recipes.

Stocked inventory appropriately and kept inventory list updated.

Complied with nutrition and sanitation regulations and safety standards.

Reported to executive chef on dish quality.

Cashier at Tim Hortons – Deep River, ON (September 2016 – December 2016)

Served orders at drive through.

Prepared food orders.

Well-versed in operating cash registers and Adding machines.

Proven ability to count the cash in the drawer at the start and end of the shift.

Stocked freezers and updated inventory list.

Resolved guest complaints promptly and professionally.

Customer Service Representative at Allahabad Bank – Surat, India (August 2014 – January 2016)

Ensured cash drawer was balanced and all supporting documentation was in line with cash receipts and client transactions.

Responded to client inquiries while identifying critical transactional issues or discrepancies to provide viable solutions leading to maximized customer satisfaction and valued feedback.

Maintained appropriate cash limits, cash validation, established deposits and issued cashier's checks, cash orders, traveler's checks, money advances and fund transfers.

Initiated opening of new customer accounts by recording and verifying account information.

Balanced deposits and processing entries.

Ensured compliance with banking policies and audit procedures; maintained and balanced cash drawers on daily basis.

Focused on customer service: quickly and effectively resolving customer queries while helping them find the right solutions for their banking needs. Made sure the customer felt at ease and appreciated by their banking facility, provided accurate & appropriate information to customer inquiries.

EDUCATION:

Master of Business Administration specialized in Finance (2014 – 2017)

Bachelor of Commerce Specialized in Advance Accounting and Auditing (2011 - 2014)

CERTIFICATION:

Canadian Securities Course Volumes 1 & 2 (September 2018)

Certification in Quicks Book (December 2019)

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