MELVA E. BROWN

**** ****** ***** *** ****: ***/666-1584

Lithonia, Georgia 30038 adblb3@r.postjobfree.com

OBJECTIVE

Seeking a dynamic position with a growing organization where I can utilize my technical skills, training skills and leadership abilities. The ideal opportunity will maximize my current skills and experience while challenging me with new learning opportunities and responsibility.

Employment Profile

Quest Diagnostics, Atlanta, Georgia

Lab Implementation/ Integration Analyst 04/2018 - Present

●Perform and facilitate research and testing

●Provide overall project leadership to ensure hospital and Physician client interfaces conform to the client HL7 standards

●Responsible for multiple implementations and conversion projects

●Perform information gathering for interface requirements

●Educates and directly interacts with the client to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation

●Provides direct interaction with client and client’s vendor –Designs and oversees interface implementation project plan

●Responsible for providing project status updates

●Provided communication such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface

●Implementation of communication scripts and protocols to include dialup, VPN, frame and web services

●Provide 3rd tier support to EMR/LIS-Interface related problems

●Testing life cycle, including accessioning, resulting, and report comparison

●Provide post implementation support

●Responsible for escalating implementation and support issues to appropriate persons or groups for resolution

●Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of services

●Worked with the following Quest applications: Powerterm(QLS), Certification Suite, IDAA, Quanam, HUB, Cloverleaf, Service Manager, CRT and Eforms HL7

Northside Hospital, Atlanta, Georgia 01/2012-03/2017

Sr. Systems Applications Analyst

●Responsible for Test releases, new builds and enhancements of HED nursing application via change requests and projects

●Played an integral part in facilitating functional & integrated testing and development of test plans

●Handled all monthly FDB updates for the pharmacy drug formulary

●Responsible for build requests and working closely with Bio Med in regards to all DAS(Data Acquisition System) setups hospital wide

●Provide quality and responsive resolution to SD Plus tickets received for the Clinical Applications team in a timely manner

●HL7 knowledge

●Responsible for maintaining medication handhelds used by the nursing units

●Assisted with maintaining staff tables, Active directory and worked closely with GRITS(Georgia Registry of Immunization ..) on pending files for all facilities

●Played an important part in multiple hospital implementations and conversions

●Additional applications include HED, HMM, DAS, AdminRx, GRITS, Handhelds, HEP, HPF, One Content, HCS (medication reconciliation), Scanners, HEO and WatchChild, FOD (Forms on Demand)

●Maintain operation, monitoring, and integrity of production, test, and development systems to meet established standards

WellStar Health Systems, Marietta, Georgia 09/2005 – 01/2012

Sr. Systems Analyst/Trainer

●Provided application support and technical assistance to system users on various applications

●Handled all monthly FDB updates for the pharmacy drug formulary

●Designed, developed, tested, implemented computer and framework applications. Also databases for an assigned system

●Analyzing and troubleshooting of system failure software and hardware.

●Performed system maintenance activities on various files, and also monitored system disk for space, and maintained system security.

●Participated in evaluation and testing of system upgrades; installs and upgraded software applications

●Performed a variety of system duties in design, implementation, conversions and maintenance of management information systems, and supporting hardware and software applications program

●Provided template testing and modification for EMR rollout consisting of 252 physician groups.

●Understanding of HL7 messages, along with EMR lab build out with Quest Diagnostics lab forms

●Performed functional and integrated testing

●Worked extensively with vendor and primary practices associated with Pediatrics concerning usability issues.

●Provided high level support of multi-user operating systems, hardware and software tools, including installation, configuration and training.

●Assisted in the development and delivery of education/training programs that help end-users maximize the use of the features and functions of the application.

●Worked with a support team which implemented McKesson STAR, HED, Physician Portal, HMM, AdminRX and Cerner Power Works throughout the WellStar Health System.

●Additional applications supported : POMS, Autopharm, Pandora, Pyxsis, Micromedix (Carenotes), Carousel and Hospira Med Net, Next Gen EMR, Kronos and GE Centricity

Per-Se Technologies, Lawrenceville, Georgia 6/2003-09/2005

QA/Application Analyst

●Provide quality and responsive resolution of customer application problems and questions for customers, sales and implementers in a timely manner

●Research claim related issues by analyzing 837 and Ansi files

●Gather insurance requirements for each payer and make sure the proper edits are in place

●Provide training of MedAxxis software application for practices

●Review back up jobs and reports daily for accuracy

●Utilized Vantive to track issues logged by internal and external customers

●Logged and tracked development defects using Mercury’s Test Director

●Verify that code has been moved to correct environments via Sourcesafe

●Develop and execute test cases in Test Director

●Responsible for managing hotfix workflow and the assignment of hotfix defects to development

●Troubleshoot production issues

●Observe and recommend service opportunities for customers

●Review software documentation for accuracy and make recommendations that would enhance customer understanding of the documentation

●Knowledge of HL7

●Troubleshoot and resolve application and technical questions for ASP application developed on .Net Framework

Specialty SurgiCenters,Inc., Roswell, Georgia 7/2000-8/2002

System Support Manager/Trainer

Responsible for coordinating software training at CBO and ASC Sites.

Responsible for ordering of computers from vendor companies and installation of hardware at ASC site and CBO.

Provided computer software training using the ASC software for new and existing employees, also responsible for software upgrades and computer networking.

Materials and Supply Management ASC (Ambulatory Surgery Centers)

Data table maintenance

Maintained, developed, and administered internal curriculum for ASC’s.

Interacted with administrators, staff, Director of Nursing and Physicians.

Responsible for troubleshooting hardware and software issues at ASC sites and CBO.

Assisted CBO with patient billing, payment posting, and other special projects.

Responsible for managed care contract negotiations with various insurance companies.

Responsible for setting up payer profiles, insurance contracts and fee schedules.

Responsible for setup of ECS (Electronic Claim Submission) for each site.

Responsible for the re-organization of clinical and front office workflow.

Responsible for clinical analysis reporting, FASA benchmarking and quality assurance.

Provided financial reports for company controller, and follow-up site visits for each ASC on a monthly basis.

Responsible for Physician credentialing and setting up Physician profiles.

Tenet Physician Services, Alpharetta, Georgia 9/1998 – 7/2000

Corporate Trainer

Provided both educational and technical training for medical practices and billing end users system wide.

Member of a training team involved in 120 computer conversions with the Southeastern region and over 60 physician practices in the Pennsylvania region.

Promoted an accelerated learning environment for employees.

Maintained, developed, and administered internal curriculum for Tenet employees.

Interacted with practice managers, staff., business office employees and physicians.

Performed follow-up visits that consisted of in-practice training and education.

Unum Provident, Chattanooga,Tennessee

Premium Remittance Auditor(Railroad)

First Tennessee Bank, Chattanooga,Tennessee

Operations Analyst

Technical/ Application Skills/Job Skills

●Service Now, ITSM, Vantive, SharePoint, Active Directory, IT Expert,

●Change Management, TCP/IP, VPN, SLA, Application Builder, Help Desk/Command Center, Integrated & Functional Testing, Test/Case plan developer, Release Coordinator, HL7, Cloverleaf, Servers, SQL, Command Line Networking Tools(ie. Ping, IpConfig, NSlookup)

●Surgery Center & Hospital Acquisitions, Surgery Scheduling, Call Center, Pharmacy, Credentialing, Practice Management, Radiology, Lab, Implementations & Conversions, Trainer

●Banking, Finance, Payroll, Travel/Airline, Medical Billing, Claims, Coding and Receivables, Insurance Auditor, POS Retail Pharmacy

●Mercury Test Director, Visual Source Safe

●MedAxxis, Elcomp, ASC, PCN. AltaPoint NextGen, HCS(medication reconciliation),PICIS, Iatrics

Education

University of Tennessee at Chattanooga - Business Management

Georgia Perimeter College – Business Management

Certifications

NextGen Certified EMR Professional – January 2008

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