●

Curriculum Vitae – Nqobile Portia Zondi

Date of birth: 04 November 1990 •Email adbl8p@r.postjobfree.com ·Mobile: 072-***-****

Address: ** ****** ******** *********** ****

PROFILE

I am a 29 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environments. I have good communication skills, telephone skills. I have since developed my desire in the hospitality industry to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiZuliu and English fluently. EDUCATIONAL BACKGROUND

Year: 2008-2009

Qualification: Hotel Management

Institution: Varsity College

Year: 2013-2015

Qualification: National Diploma Hospitality and Catering Services Institution: Esayidi FET College

Year: 2007

Qualification: Matric

Institution: Amanzimtoti High School

Subjects: Drama, Business Economics, History, English, IsiZulu and Geography Knowledge gained during my diploma

● Health and Safety

● Service Excellence

● Computers (including Microsoft, Excel, Publisher etc)

● Information Systems

● Financial Management

● Food and Beverages

● Culinary studies

● Communications

● Law

● Hospitality Management

● Human Resources

● Marketing

WORK EXPERIENCE

2017 Front Office supervisor at The

Welkom Inn Hotel

.

● Analyze all guest and travel agent requirements through telephone and emails and recommend suitable options for all customers and assist to confirm all reservations.

● Answer all incoming calls with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.

● Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.

● Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

● Manage all incoming calls for reservation department and ensure response all queries and maintain professional relationship and atmosphere at all times.

● Develop and maintain professional relationships with all computer associate and supervise and inform manager of all issues and coordinate with call center to resolve same.

● Assist to book and block all rooms according to required standards and manage all special reservations and monitor all reservations and discounts.

● Manage all mails from guests and ensure response and completion of all guest requests and evaluate all reservation logbooks and provide update on everyday basis.

● Ensure compliance to all security and safety standards on everyday basis and ensure optimal utilization of all resort software systems and maintain knowledge on all room types and its availability.

● Assist with check in and check out

● Answers guests inquires, handles complaints and attend to the needs of the guests

● Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and website.

● Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.

● Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy.

● Preparing the list of expected arrivals for the front office, and processing advance reservation deposits.

● Update availability of all distribution channels like GDS, OTA and Web booking systems 2015 to 2016, Receptionist Reservationist, Switchboard Operator Intern at Wild Coast Sun Resort 4*

● Accommodates patrons of the hotel by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, confirming reservations.

● Introduce customers to products and services available through our partner companies.

● Interact with multiple online systems to identify hotel availability and room options presenting statements to and collecting payments from departing guests, supplying information on hotel services and area information, and communicating guest requests to relevant departments.

● Essential Functions using OPERA

● Greets all guests upon arrival and ensures a fast, efficient check-in process including verification of customer’s identification, credit and payment for stay, assigning room keys, and arranging for escort if needed.

● Answers inquiries pertaining to hotel services and amenities, registration of guests, area dining and entertainment, and travel directions.

● Takes messages and ensures their prompt delivery.

● Handles all incoming calls console in a polite and professional manner using standard phraseology and routing to the right department, guest room, meeting room or facility.

● Reviews accounts and charges with guests during the check-out process.

● Handles all in-house calls and communicates guest comments, complaints, and requests to the appropriate departments and managers.

● Arranges tours, taxis or other transportation, or restaurant reservations for guests upon request.

● Arranges storage and delivery of incoming packages, facsimiles, luggage, and mail.

● Carries out specified duties in the event of a fire alarm, bomb threat, guest or employee medical emergency, or system failure.

● Manages wake-up calls and ensures their timely delivery according to prescribed procedure.

● Provides outstanding guest service.

● Groups booking

● Pit clear, Pit Check,

● Reports

SKILLS AND COMPETENCIES

● Time management

● Communication skills

● Office administration

● Service excellence

● Hard working

● Proactive

● Professional

● Telephonic skills

● Computing Skills (Microsoft word, Excel,)

● Flexible and Trustworthy

● Friendliness

● Public Relations

● Decision Making

● Leadership and Supervision

REFERENCE

Name: Ms Sephora

Designation: front office Manager at The Welkom Inn Hotel Contact number: 057-***-****

Name: Ms Malani Padyachee

Designation: Intern coordinator at Wild Coast Sun

Contact number: 039-***-****

Name: Ms Phumza Tholi

Designation: Reservations Supervisor at the Wild Coast Sun Contact Number: 039-***-****

Contact this candidate