CHRISTINE RACHELLE V. WENCESLAO

#***Makiling St., Central Park Bangkal, Davao City

+639**-**-*****

adbl7h@r.postjobfree.com

OBJECTIVE

To secure a position where I can utilize my skills in my area of competence and enriches my knowledge, and gives me a chance to be a part of a global company. EDUCATIONAL BACKGROUND

College: Bachelor of Science Major in Hotel and Restaurant Management University of Mindanao Davao City, Philippines

2013-2016

Secondary: Davao City National High School, Philippines 2005-2009

Davao City, Philippines

WORK AND OTHER RELATED EXPERIENCE

Park Inn by Radisson Davao, J.P Laurel, Lanang Davao City Guest Service Representative/ Telephone Operator

November 2016 – September 2019

Duties and Responsibilities

Guest Service Representative - Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and then assign rooms, accommodating special requests whenever possible.

Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel.

Telephone Operator-Speaks clearly, distinctly, and with a friendly, courteous tone. Uses listening skills to put callers at ease and obtains accurate, complete information. Answers incoming calls and directs them to guest rooms through the telephone console or to hotel personnel or departments. Takes and distributes messages for guests, provides information on guest services, and answers inquires about public hotel events.

Harrah’s Hotel Resort and Casino, Southern California, United States of America; March-July 2016

Duties and Responsibilities

Guest Room Attendant-ensures and maintains hotel rooms clean, tidy and inviting to the guests. Earl’s Sandwich, Southern California, United States of America; March-July 2016 Duties and Responsibilities

Service Crew-ensures the dining and kitchen area are clean and tidy. Comply all guest complains. CERTIFICATIONS

• Front Office National Certificate II passer

• Food & Beverage Services National Certificate II passer

• Housekeeping National Certificate II passer

• Bartending National Certificate II passer

• Bread & Pastry Production National Certificate II passer

• Commercial Cooking National Certificate II passer SKILLS AND ABILITIES

Knowledgeable in MICROS Opera and PABX. Excellent command communication skills both in oral

& written (English & Filipino). Able to learn quickly, demonstrate flexibility and persistence. Dependable and hardworking; Can work well both independently and as a team. Diligent to undergo extensive training. Excellent guest, customer, and employee relations skills. REFERNCES

Ma. Rina Quilestino Reah V. Costales Corazon Yambao-Arao University of Mindanao Civil Relations Service, Doctor Professor AFP 305 9195

092******** 093********

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