Customer Service Manager
Resume:
FREDERIC POULIN
Kelowna, BC V1V 1V6
Home 250-***-**** Cell 250-***-****
adbl58@r.postjobfree.com
EXPERIENCE
Server and Sommelier at Bouchons Bistro (Kelowna, BC) May 2004 – Dec 2019
Excellent Customer Service Skills
Ability to work independently and a good team player
Ability to work under pressure in a fast-paced environment
Bartending
Writing wine list
Chateau Saint-Antoine July 2002 – April 2004
Banquet Server
Dining Room Server
SAQ (Quebec Alcohol Society) Drummondville, QC Nov 2002 – April 2004
Cashier and Customer Service
Pine Grove Country Club April 2002 – Oct 2002
Dining Room Server and Floor Supervisor
Banff Springs Hotel (Banff, AB) May 1999 – Oct 2001
Back server at the Grapes Wine Bar
Food runner at the Rundle Lounge
Banquet server
Acton Vale Golf Club May 1996 – Oct 1998
Pro Shop Clerk (cashier, customer service)
EDUCATION & CERTIFICATION
Serving it Right Certificate Jan 2018
WSET Advanced / Level 3 Certification (Penticton, BC) Oct 2011 – Dec 2011
Instructed by Master of Wine Rhys Pender
Ecole Hoteliere des Laurentides (Sainte-Adele, QC) Jan 2003 – June 2003
450 hour Sommelier Course
Training at Auberge Hatley with Canada’s best sommelier at the time Ghislain Caron
Training at Chez l’Epicier (Old Montreal)
College Ellis (Drummondville, QC) Aug 1994 – June 1997
Degree in International Trade
Training in France (1 month)
Polyvalente Marie Rivier June 1994
High School Diploma
ADDITIONAL
Valid Class 5 BC Driver’s License
Bilingual in French and English
Enjoy international travel
Hockey
Golf
Ski
Biking
REFERENCES
Richard Toussaint Former Owner of Bouchons Bistro 778-***-****
James Banman Former Manager at Bouchons / Colleague 250-***-****
Luc Bissonnette Former Executive Chef at Bouchons Bistro 250-***-****
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