Manager Customer Service

Bruce T. Fox

Objective

To obtain a management position with career advancement opportunities in support of the organizations mission.

Experience

December 2018-Present Safeway Distribution Center

Operations Superintendent (Unionized)

Control, plan, manage and coordinate the daily activities for the Distribution Center. Utilize effective planning to forecast volume, staffing and supply needs in order to meet projected productivity levels, labor costs and expense budgets. Coordinate functions between the Shipping and Receiving shifts to effectively service the stores. Ensure warehouse practices and building conditions are maintained and comply with company standards and OSHA regulations. Ensure associates are working safely, safety hazards are removed and any damage is corrected to prevent potential injuries or accidents. Monitor inventory adjustments, ensure all inbound product is inspected by Quality Control and adjust space allocation for slotting and inventory control. Resolve all complaints. Manage a union workforce of over 100 associates and a team of Supervisors. Enforce all policies and procedures. Manage and discipline all employees and Supervisors up to and including discharge.

June 2016-December 2018 JW Logistics

Operations Manager

Amazon contractor. Manage and facilitate over 300 daily deliveries to Post Offices within the region on their behalf from its Baltimore, MD Sort Center facility. Manage the overall operation and take responsibility for the effective and successful management of labor, productivity, quality control and safety measures as established and set for the Operations Department. Ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure systems and principles in the areas of information flow, management, business processes, reporting, input processes to expand systems. Interview, select and hire employees including Supervisors. Train new and existing employees. Plan, assign and direct work. Complete employee performance appraisals. Organize the budget of the company in collaboration with senior leadership. Recruit, select, train, assign, schedule, coach, counsel and discipline employees. Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality and customer-service standards; resolve problems; complete audits; identify trends. Manage relationships with Amazon senior leadership, key operations personnel and contractors. Serve as the primary point of contact for Amazon, Post Office and all contracted companies that supply the driver work force. Discipline employees up to and including discharge.

Operations Supervisor

Amazon contractor and responsible to dispatch deliveries to over 300 Post Offices daily. Quality assurance inspection responsibilities. Dispatch and monitor over 150 drivers. Oversee and manage the loading of all outbound parcels, enforce the usage of all hand-held data devices, Oversee and manage the contracted drivers, a staff of dispatchers and dock hands. Train staff on company computer software systems. Plan the routing of drivers according to schedule. Plan the re-routing of drivers. Identify logical connections of recovery vehicles and determine sequence of response when related to mechanical breakdowns. Part of a collective management team effort and individually responsible for discipline up to and including discharge.

March 2013-May 2016 Pitt Ohio Express

Operations Supervisor

Oversee, organize and instruct all terminal/dock workers in the unloading of inbound trailers and the loading of routed trucks and trailers. Provide support and manage all delivery personnel to help ensure timely deliveries. Assist in routing and rerouting to help meet deadlines. Provide support and manage appointment clerks, customer service and office clerks. Coach, counsel, develop, train and motivate staff. Perform staff performance appraisals. Assist in the interview process, hiring process, promotion process and training process. Discipline all non-management personnel, up to and including discharge. Navigate all company computer software systems. Ensure all guidelines, DOT and OSHA regulations are met regarding the loading, unloading and delivery of all hazmat materials. Implement 5S operating and manufacturing protocols and procedures.

February 2010-March 2013 Bond Distributing Company

Warehouse Manager (Unionized)

Oversee, manage, organize and provide training and cross training in the loading and unloading of freight trucks, forklift operations, the selection of product for route trucks and the stacking and placement of inbound freight within the warehouse. Ensure that all procedures meet all OSHA and DOT. regulations. Perform employee work appraisals. Discipline employees up to and including discharge. Instruct, plan, schedule and assist with inspections, servicing and maintenance of company vehicles. Complete quality assurance inspections specific to palletizing, loading, blocking and bracing and dispatching. Create and prepare all shipping documents for outbound freight. Verify all shipping documents for inbound freight. Navigate the company software systems and train all employees.

April 2007-February 2010 Bindagraphics Inc.

Shipping & Logistics Manager

Implement 5S, ISO 9001 and Lean Manufacturing procedures. Plan the routing of drivers. Negotiate rates with common carriers. Dispatch drivers and confirm deliveries are made. Accounts payable, receivable and monthly closing responsibilities. Reconcile all billing and accounting issues. Ensure all jobs are prepped according to set guidelines. Ensure all receiving procedures are performed correctly. Schedule monthly inventory counts. Reconcile all reclamation paperwork. Ensure drivers are following DOT regulations. Coordinate maintenance of all vehicles. Perform employee work appraisals. Provide training and coordinate cross training. Navigate all computer software systems. Discipline employees up to and including discharge. Interview, screen and hire new prospective employees. Prepare all shipping documents. Schedule pick-up and delivery of outbound freight. Expedite all UPS and Federal Express small parcel shipments. Manage drivers and all dock personnel. Perform quality assurance inspections specific to packaging, labeling, palletizing, securing and dispatching finished product.

March 2000-March 2007 United Parcel Service

Operations Supervisor (Unionized)

Meet (PITO) Power Industrial Truck Operations certifications. Supervise and train employees effectively. Complete employee assessments for the load and unload departments. Supervise all personnel assigned to the unload, key station, loading and dispatch operations. Instruct, plan and assist with all administrative tasks. Train all personnel on all company specific data devices and computer software.

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