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SUMMARY

Experienced restaurant manager who oversaw a high-volume, ($2.5 million) dollar

restaurant. I’m well versed in planning daily operations, staffing, and inventory management. I am a flexible and energetic manager, who is both efficient and creative, I also have a strong background with the food and beverage industry. I have over 15 years of BOH and FOH operations, I’m a well demonstrated team leader with excellent staff management skills. I have a winning attitude and a desire to deliver an exceptional dining experience, along with setting high expectations and raising service standards.

EXPERIENCE

HOOTERS OF AMERICA, JACKSON,MS — FEBRUARY 2017- PRESENT

• Maintained images standards that were set for by Hooters of America.

• Managed accounts, payable and receivable.

• Coordinated and managed promotions for big event such as fight night, Super Bowl, and the NBA Finals.

• Built sales forecast and schedules to reflect desire productivity targets.

• Created and managed employee scheduling for up to 75 employees.

• Set goals for maintaining a manageable liquor cost. Also introduced and maintained par levels for beer, wine, and liquor inventories.

• Performed daily walk-throughs to gauge timelines and excellent service qualities.

• Scored proficiently high on mystery shops, while they were implemented by the company.

• Held daily pre-shift meetings, to check uniforms standards, go over daily sales goals, and to set the atmosphere for a great shift.

• Exhibited thorough knowledge of the food and beverage industry, as well as supervisory duties, service techniques, and guest interactions.

• Held several open calls for interviews to boost staffing levels. 1

605 HAMPTON CIR. APT. A. JACKSON, MS 39211 PH: 769-***-**** JEREMY H. WATKINS

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APPLEBEE’S (BAR MANAGER) — JUNE 2015-FEBRUARY 2017

• Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.

• Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.

• Built sales forecast and schedules to reflect desired productivity targets.

• Ensured proper cleanliness was maintained in all areas of the bar and front of house.

• Developed and maintained exceptional customer service standards.

• Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees.

• Worked closely with BOH staff to determine menu plans for special events.

• Planned daily prep sheets for cooks to adhere to the demands of the daily business.

• Ordered and maintained beer, wine, and liquor inventories. PENN’S RESTAURANT AND CATERING (GENERAL MANAGER) JANUARY 2004- JUNE 2015

• Conducted daily and weekly departmental meetings to ensure organizational efficiency.

• Scheduled and directed staff in daily work assignments to maximize productivity.

• Continually monitored restaurant and took appropriate actions to ensure food quality and service standards were consistently met.

• Held the highest rating from the county healthy department on a consistent basis.

• Conducted interviews for entry level staff as well as assistant managers and shift leaders.

• Hired and trained new employees for new store openings.

• Responsible for opening several brand new locations.

• Optimized profits with controlling food, beverage, and labor cost on a daily basis.

• Regularly updated computer systems with new pricing and daily food specials.

• Responsible for coaching and training new managers brought on by the company.

• Managed multi units to ensure daily operations were met in each location. 1

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EDUCATION

HOLMES COMMUNITY COLLEGE- GOODMAN,MS- ASSOCIATES OF APPLIED SCIENCE, 2009

PISGAH HIGH SCHOOL- SANDHILL, MS- GENERAL STUDIES, 2006 SKILLS

• Honed marketing skills

• Supervisory skills

• Employee recruitment expertise

• ServSafe Food and Alcohol Manager certified

• Operations Management

• Multi Unit Management

• Proven sales record

REFERENCES

Natalie Wester, Natalie Wester Photography- 601-***-**** Gilbert Elam, Business Manager- 601-***-****

Charles Otis, Business Manager- 601-***-****

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