HIGHLIGHT OF QUALIFICATIONS

•Excellent communication skills

•Experience processing cash, credit and debit payments

•Computer skills; Microsoft Word, Outlook, Access and PowerPoint

•Ability to work as a team member and independently

•Ability to make logical and calculated decisions

•Positive attitude and quick learner

•Reliable and punctual

•Fluent in English

Education

Global Business Management Program January 2018

Mohawk College, Hamilton ON

•Program completion April 2018

Masters in Business Administration July 2015

Patiala University, INDIA

Graduation – Business Administration July 2013

Punjabi University, Patiala INDIA

Work Experience

Tim Hortons 1 April 2017 till 31July .

•Handling cash counter

•Consistently provided friendly guest service and heartfelt hospitality

•Performed all position responsibilities

•Reported to each shift on time and ready to work

•Prepared all food orders within a 2-3 minutes time frame

•Unloaded delivery truck and promptly restocked store at a timely manner

•Operated the drive-through window and sales register quickly and efficiently

•Diligently restocked work stations and display cases

S & P Data

Call center 4 June 2018 till Oct 2018

Manage large amounts of inbound calls in a timely manner

Follow communication “scripts” when handling different topics

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Frequently attend educational seminars to improve knowledge and performance level

Meet personal/team qualitative and quantitative targets

Burger king (Shift Manager) 1 Nov 2018 till Jan 2020

•Delegate tasks to restaurant staff and supervise their performance

•Maintain a fully-stocked inventory and order food supplies, as needed

•Manage dining reservations

•Arrange to have shifts covered (e.g. when employees take time off)

•Help staff resolve on-the-job challenges

•Track daily costs and revenues

•Balance the cash register at the end of the shift

•Coordinate with suppliers as they deliver food product orders

•Ensure client satisfaction and gracefully handle any complaints

•Open or close the restaurant (when responsible for the first or last shift)

•Inform the next Shift Manager about pending tasks

•Report maintenance and training needs

Contact this candidate