Manager Engineer
Resume:
DON TUTT
*** ****** **** **** ********, TX *****
***.******@*****.***
https://www.linkedin.com/in/don-tutt
Technical Account Manager
Extensive experience in the videoconferencing industry as well as related technical and Information Technology fields. A strong knowledge of current and legacy products and protocols gained by working with a vast diversity of resellers and customers. Expertise in customer relationship building, training all levels of users, with a focus on taking care of the customer first.
Technical Summary
GPS tracking technology and hardware
Mapping
Data analytics and metrics
API
Jira
Extensive knowledge of H.32X standards
Windows Server 2000. 2003, 2008, 2010
Windows XP, 7, 8, 10
Office 2003, 2007, 2010, 365
Excellent knowledge of PC and video conferencing hardware
Professional Skills
Technical expertise, especially within the video conferencing and IT industry.
Work well within teams, including leading teams and collaborating within teams.
Excellent training and presentation skills; ability to present technical material to non- technical audience.
Flexibility of both schedule and priority to ensure deadlines and commitments are met.
Professional Experience
Verizon Connect formerly Telogis, Austin, TX October 2013 to April 2019
Technical Account Manager
Management of a portfolio of over 15 clients. Monitor network performance for Premier customer fleets.
Manage statement of work projects for custom Navigation integration.
Escalate customer cases to engineering when needed.
Interface with R&D on behalf of clients. Reporting on problems in current versions and request for new features.
Ensure client’s support tickets are resolved in a fast and professional manner and comply to agreed service level agreements.
Build and document knowledge about the client’s business and technical setup.
Quarterly account reviews.
Manage customer’s non-reporting units.
Manage various data analytics reports.
LifeSize Communications / Logitech, Austin, TX October 2005 - August 2013
Sr. Technical Support Engineer and Manager
Provide level lI and Ill technical support to resellers, integrators and customers. Support IP and ISDN/PRI telephony products.
Handle customer escalations for difficult cases.
Working knowledge of all LifeSize current and legacy systems.
Working knowledge of both current and legacy products from various video conferencing vendors to resolve customer issues.
Interface with R&D on behalf of clients. Reporting on problems in current versions and request for new features.
Manage the level I/II support engineers as necessary.
Mentor for level I/II/III engineers.
Additional Work Experience
VCON, Inc., Austin, TX
Technical Services and Sales Engineer Manager
TwentyEleven Inc. Grand Prairie, TX
Technical Support Engineer
IBM/TSS Irving, TX
Field Service Technician
Education
ATI Tech Dallas, TX
Computers, Electronics and Networking
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