JASMINE JUMPP

Lake Worth, FL 864-***-****, adbl0a@r.postjobfree.com

**Experienced Information Technology Solutions Engineer**

PROFESSIONAL SUMMARY

Dynamic and Service-oriented IT professional looking to develop higher skills in the ever-advancing world of Technology. Passionate about streamlining processes and improving overall productivity and efficacy of the workplace. Also has a varied background of 8+ years of training of students and personnel in various IT certifications as well as company-wide training on the use of specialized applications.

CERTIFICATIONS

CompTIA A+ Network+ Security+ Server+ MCSA: Microsoft Windows 10 MCSA: Microsoft Server 2016 Microsoft Azure Administrator Cisco Certified Network Associate (CCNA)

SKILLS

Effective Communication

Technical Training and Documentation

Dynamic Problem Solving

Product Research

Solution Testing

Office 365 Administration

Client Relationships

Effective Collaboration

Organizational skills

Ticket Resolution

Azure Administration

Cloud Networking

System Administration

Server Deployment

PROFESSIONAL EXPERIENCE

Solutions Engineer Document Storage Solutions, Inc North Palm Beach, FL

June 2019 - Current

•Create Azure DevOps projects and migrate code from outside sources with a team, such as GitHub and on-premise file shares, to enforce secure source control.

•Research, install and test multiple secure code products such as SonarQube.

•Configure, test, deploy and troubleshoot bleeding edge IoT edge devices as part of a new healthcare software project.

•Developed a company-wide implementation plan for package management and version control using Azure Artifacts in our CI/CD environment. This process saves the company over $10,000 a year in licensing and hardware maintenance costs.

•Improve efficiency of scheduling personnel meetings by implementing the RoomFinder tool across the organization, eliminating the possibility of double-booking, accidental appointment shifts and other conflicts that were present in the previous SharePoint calendar solution.

•Conducted extensive small group testing and troubleshooting for additional VoIP features, as well as pushing the application to the organization via Intune and delivering multiple trainings as the Subject Matter Expert on the application.

•Administers SolarWinds as the network monitoring solution, generating reports, configuring alerts and integrating those alerts into JIRA ticketing system and PagerDuty based on severity, assuring quick responses from the team in the event of a critical component or application failure.

•uses JIRA ticketing system to resolve 95% of applicable tickets on the first response with various issues, such as application access, basic server troubleshooting and permission errors.

Lead Information Technology Instructor New Horizons Computer Learning Center Palm Beach, FL

October 2017 - Current

•Instructs over 150 students in various Information Technology certifications in preparation for beginning or continuing careers in IT.

•Built and supports an interactive lab environment on site with servers, routers and switches available for basic configuration, as well as live hardware and network troubleshooting.

•Enhances client satisfaction through open communication and quick issue resolution practices.

•Maintain accurate and up to date attendance records to ensure financial aid assistance is allocated appropriately.

•Assist in the creation of schedules to host multiple classes in a day as well as individual student tutoring.

•Work as back up support to IT Department to troubleshoot and repair computers, peripherals, network and software

•Assist in creating and formatting IT Program and Curriculum

Engineering Laboratory Technician/Administrative Training Assistant NPTU Goose Creek, SC

March 2014 - February 2017

•Assisted the Student Control Coordinator and the Drug and Alcohol Program Adviser create a new training curriculum and delivered materials for a command of over 3000 personnel.

•Successfully indoctrinate over 1000 students during a 10-month period to be prepared for working in a confidential environment.

•Organized schedules between multiple internal and external departments to facilitate hands on training and special events for on-boarding personnel.

•Coordinate activities for 70 volunteers with 5 external organizations and promote support for the surrounding community.

•Updated databases and streamlined the process for record upkeep, eliminating over 2 years of backlog.

•Manage scheduling, confidential records and assignment of administrative projects to expedite results and complete operational requirements.

•Assisted in implementing a counseling program to support 150+ students who were temporarily removed from the Nuclear program providing them with employment opportunities at volunteer organizations in the Charleston area.

•Supported the laboratory operations of a nuclear powered training platform by providing general training support, staff scheduling and proficiency, documentation control and management of procedures.

•Provided training and qualified approximately 300 students on nuclear reactor plant chemistry theory and procedures and plant maintenance as well as more than 200 hours of specialized student training sessions.

•Established tracking procedures necessary for preparing and proofreading high-level radiological work documentation and technical processes during changing reactor plant conditions.

EDUCATION

Network Security Professional Preparatory Program

March 2018

New Horizons Computer Learning Centers of South Florida, West Palm Beach, FL

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