Desktop Support Office

Roselio Viray

Email Address: *******.*****@*****.***

Contact No: +639*********

Quezon City

Summary Objective:

IT Professional, currently looking for more senior role in IT, with ambitious, stable, and strong company that provides room for growth and career development.

Technical Skills:

Platforms:Windows Server 2008r2, 2012r2, Linux (RHEL), MAC OS X, HP-UX, SCO, AIX, Exchange Server 2010 & online exchange(O365), Windows 7 – 10

Networking: TCP/IP, OSI, HP, Cisco, Juniper, AWS ELB, LB.

Tools: HIRO AI (Arago Artificial Intelligence), HPSM, AWS, Docker, O365, BMC, Maximo, VMware Technology, ESXI, Virtual box, Icinga2, Grafana, Nginx, HPDP, Symantec backup Exec,Trend Micro IMSVA, Sophos, Aruba WAP, task scheduler, crontab, Filezilla, Winscp, Tiny term, Hyper Terminal, Putty, RDP, Landesk, Tight VNC, Adobe tools (photoshop, dreamweaver, flash), Microsoft office suite, Skype for Business. Cisco, HP, Alcatel pabx, LTO-5 tape library system.

Languages: HTML, CSS, Javascript, MySql, bash, shell, PHP, VB, C

Seminars and Trainings:

Microsoft O365 November 2017

Palo Alto Cyber Security July 2017

Cisco Certified Network Associate March 2016 (expired)

Computer networking career and training center (ccna bootcamp) January 2013

Danalex Corporation / Danalex International (550hrs) July 2009 – October 2009

Professional Experiences:

August 2019 – present

IBM Philippines INC.

(Outsourced – Quess Corp ph.)

System Administrator

Job Description:

Server hardening, install and configure server, apply necessary patch, libraries and other dependencies required for automation project.

Test deployment of Dynamic Automation, Continuous compliance, and Risk based compliance patch project on DEV and UAT environment (server)

Release to live or production servers of DA, CC and RCP project.

Bash scripting.

Troubleshoot encountered issue and solve if possible, if not then escalate to BAU.

July 2016 – August 2019

Continental Temic Electronics (Phils) Inc.

(Outsourced – John Clements Consultants Inc.)

Sr. Corporate Infrastructure System Administrator (Global Operation)

Job Description:

Automation of use cases; Incident tickets routed to System Operation Group.

Transforms resolutions to serve as knowledge base for other System Administrators.

Responsible for providing solution Incident (IM) tickets escalated from 0/SD/LIT, as well as Change request.

Conduct seminars to other colleagues regarding current technologies.

Provides technical training to other System Administrators particularly to System Operations team as part of knowledge sharing.

Serve as Level II Support but not limited to the following services:

oProvide support but not limited to L2 support for O365/exchange 2016/S4B related issue and escalate to 3rd level if necessary.

oActive Directory: Create, Edit, Disable/Delete Accounts via IAM (Identity Access Management) or SMT, and other data access related issues and responsible for escalation to 3rd level if needs arise.

oMail Server: Domino and Exchange Online Server Administration, and provide support for all lotus notes and outlook related issues that cannot be solved by Service Desk or Local IT.

oNetwork: vitalQip, runIP, cisco anyconnect & ipass(VPN), Business partner access tools (site-to-site vpn), BPA, Fastviewer, MoveIT, BlobIT, and provide support for LAN & WAN related issues and responsible for escalation to 3rd level if needs arise.

oCloud and storage: provision and troubleshoot/perform RCA on instances (vrealize/aws/azure)

October 2013 up to June 2016

Tupperware Brands Philippines, Inc.

(Outsourced – Systemantech, Inc.)

6th Flr. Five Ecom Harbor Drive MOA Complex, Pasay City

IT Administrator

Job Description:

Data Center Management:

oRack system, Cooling monitoring system, DRP, Network infrastructure, Blade Server infrastructure.

Server Administration:

oWindows: GPO, AD, DNS, DHCP, Exchange.

oUnix: HP-UX, SCO, RHEL

oDatabase: SQL, Progress

oBackup and Storage: Symantec Backup Exec (tape library system with LTO5/3)

oand other inhouse application systems for: finance and hr department

Network Administration:

oFirewall, ISAVPN management, Network, VOICE, & Security (AV and Antispam) management.

Other Tasks:

oProvide server for IT Dev Group for testing and development, such as but not limited to web and db servers.

oManage and monitor all Software Licenses such as Microsoft, Oracle, etc...

oDealing with ISPs and IT Vendors both local and global vendor.

oPoint person for SOX compliance (IT Global - Audit), Generation/Filing of logs and other reports.

oDocuments issue and resolution to serve as knowledge base for other TSE, to ensure that all system servers, applications and network infrastructure are functional.

oTo Solve Assigned Incident request and Change request tickets

oSupervising 14 – 16 TSE for branch and helpdesk (Head office support)

Desktop Support Engineer

Job Description:

oActive Directory: unlocking of accounts, add, edit and delete).

oHead Office Technical Support.

oPoint person for SOX compliance (IT Global - Audit), Generation/Filing of logs and other reports.

oDocuments issue and resolution to serve as knowledge base for other TSE, to ensure that all workstations, applications and network infrastructure are functional.

oMobilize IT Technical Support Engineers for head office support, Train, provide different methods/approach on troubleshooting technical issues and ensures troubleshooting is complete or least up to Operating level agreement with the end users.

oIT asset storage management.

oBackup database consolidation (channels only, tape library system)

oTo Solve Assigned Incident request and Change request tickets escalate to data center operation if needs arise.

oSupervising 4 IT helpdesk.

September 2010 – December 2012 Ginebra San Miguel Inc,

IT Personnel Sta Barbara, Pangasinan

Education Background:

College : Urdaneta City University

Degree : Bachelor of Science in Information Technology

Graduated : 2010

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