Mandie Crosby

adbkjy@r.postjobfree.com - Linkedin.com/Mandie Crosby- 540-***-****

Managing Director / Assistant to the Franchisee. Tax preparer for 9 years progressing to General manager by year 3.

Managed the day to day operations of 4 tax preparation offices. By maintaining confidentiality, supervision of employees;

recruiting new ones and dismissing others, and performed various clerical and administrative duties to meet the

companies and the clients needs.

Skills

Impeccable math skills Well organized, excellent multi- tasked

Meet deadlines & great at problem resolution Employee training, development & leadership

Management of cash & other forms of payment Excellent Customer Service skills

Maintain and develop excellent client relationships Strong written and verbal Skills

Knowledge of standard office practices Research & analyze information when pertinent

Experience

Liberty Tax Service 2010- Present

Managing Director/ Assistant to the Franchisee 2018-Present

Stuarts Draft, Waynesboro, Staunton, VA

General Manager/ Assistant to the Managing Director, Staunton, VA 2017-2018

General Manager, Staunton, VA 2012-2017

Supervisor, Staunton, VA 2011-2012

Tax Preparer, Staunton, VA 2010-2011

Promoted rapidly through a series of increasingly responsible management positions based on strong knowledge of tax laws, customer service skills, problem solving abilities and team leadership performance.

●Reviewed client issues with resolution that created raving fans.

●Maintained good retention rate of clients, ( up to 90% of clients return) 3rd highest in office.

●Closure rate on returns was up to 90% from last year of 87.33%.

●Created Excel spreadsheets to help with employee hour verification complications for HR.

Education

Associates Degree in Accounting, May 2019 - Blue Ridge Community College, Weyers Cave, VA

Certificate in Leadership and Supervision skills, May 2018 - Blue Ridge Community College, Weyers Cave, VA

Technology Skills

Proficient in Excel, Word, Power Point, & some Knowledge of Quickbooks. Operated computer, copier, printer,

multiple-line phone, and scanner.M

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