Food Service/front desk clerk
Resume:
Ashley Atwood
North Bend, OR *****
714-***-**** • ***********@*****.***
Knowledge Levels & Expertise
• Administration and Management • Customer and Personal Service
• Food Production
• Documenting/Recording Information • Point Of Sale Software Expertise
• Staff Training Specialist
PROFESSIONAL EXPERIENCE
Red lion Hotel 12/17 to now
Waitress/Bartender
• Present menus to patrons and answer questions about menu items, making recommendations upon request and explain how various menu items are prepared, describing ingredients and cooking methods and inform customers of daily specials.
• Document food orders, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs to provide to customer.
• Check with customers to ensure that they are enjoying their meals and take action to correct problems.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Prepare table for meals, including setting up items such as linens, silverware, and glassware drinks
• Set up food stations or set up dining areas to prepare for the next shift.
• Remove and Clean dishes, glassware, tables or counters after patrons have finished dining.
• Stock service areas with supplies such as coffee, food, tableware, and linens. And Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Assist answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station
Billets at Fiddler’s Green/ Military NAF Establishment 05/16 to 10/17 Front Desk Clerk
• Able to work well under pressure; maintain a consistently pleasant, professional personality when communicating with the public.
• Be able to greet customers and answer their questions in a friendly, conversational manner.
• Making reservations check guests in and out and process payments, Basic functions on the computer: such as utilizing word processing and email program
• Greet guests and patrons as they arrive by manage the registration process, ask for identification and ensure that the provided credentials are accurate, provide guests with room keys, provide guests with directions around the hotel
• Handle guest check-ins and check-outs appropriately
• Take calls and provide information and transfer calls
• Manage accurate accounting of all rooms
• Take reservations over the telephone, through emails and in person
• Refer guests to appropriate departments to resolve complaints or provide suggestions
• Compute bills and take payments
• Contact housekeeping and maintenance departments when a problem is reported
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
The Pub at Fiddlers Green/ Military MWR Establishment 07/11 to 10/17 Special Event Waitress
• Present menus to patrons and answer questions about menu items, making recommendations upon request and explain how various menu items are prepared, describing ingredients and cooking methods and inform customers of daily specials.
• Document food orders, memorize orders, or enter orders into computers for transmittal to kitchen staff.
• Prepare checks that itemize and total meal costs to provide to customer.
• Check with customers to ensure that they are enjoying their meals and take action to correct problems.
• Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.
• Prepare table for meals, including setting up items such as linens, silverware, and glassware drinks
• Set up food stations or set up dining areas to prepare for the next shift or for large parties.
• Remove and Clean dishes, glassware, tables or counters after patrons have finished dining.
• Stock service areas with supplies such as coffee, food, tableware, and linens. And Fill salt, pepper, sugar, cream, condiment, and napkin containers.
• Assist answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
• Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash
• Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Training and Development Specialist
• Design, plan, organize, or direct orientation and training programs for employees or customers.
• Offer specific training programs to help workers maintain or improve job skills.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures. EDUCATION
• Southwestern Oregon Community College
2019 General Studies Degree
• Los Alamitos High School
2011 General Education
SKILLS
• Loyal, Reliable, Passion, Monitoring, Active Listening and Speaking, Social Perceptiveness, Judgment and Decision Making, Critical Thinking, Coordination, Mathematics
• Computer Skills: Microsoft Office, Excel, PowerPoint AWARDS/ACHIEVEMENT
• California and Oregon Food Handler-ServSafe
• Oregon Liquor Control Commissions//ABC Bartending School- Bartending Certification
• The President’s Volunteer Service Award- Community Service (California Pageant Production) 2012, 2015, 2016
• Four Military Coins
• Certificate of Appreciation/Annual Planning and Award Conference
• ESGR (Employer Support of the Guard and Reserve)
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