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Manager Customer Service

Location:
The Bronx, NY
Salary:
70000
Posted:
February 02, 2020

Contact this candidate

Resume:

Jerome Felipe

Phone: 646-***-****

adbkhw@r.postjobfree.com

**** ******* *****

Flint, MI 48507

Education

**** *********** ******* – Springfield, Massachusetts Human Services/B.S.

**** ***********h Community College – NY, NY Marketing/Mgt.

1988 Baruch College – New York, NY Business Mgt.

1986 George Westinghouse VTHS- Brooklyn, NY High School Diploma

PROFESSIONAL EXPERIENCE

2017 - present - Associate Financial Consutlant - World Financial Group - Recruit and

consult new hires for major financial investment firm via Trans

America Corp.

1990 – present - United States Marine Corps – Lifetime Recruiter - Non-

Commissioned - Officer/Master Gunnery Sergeant- E-9 – USMC

& USMC Reserves, Weapons Co. 1st Battalion Landing Team - 8th

Marines. 6 Overseas deployment - 4 combat tours; Persian Gulf Desert

Storm 90 - 92, Operation Deny Flight, Bosnia 92-93, Abroad USS

Guadalcanal, Somalia 2nd Force Recon Battalion 93, Iraq 2003-2004.

MOS Specialities: 81MM- Mortarman - 0341, Scout Sniper - 0317,

Drill Instructor - 0911, Recruiter - 8421.

2003 - 2018 - NYPD – New York Police Department – Housing Police Bureau assigned

to Police service areas 7,6 and 9. Patrolling NY City Housing Developments identified personnel of business and people who entered that were tenants into the buildings, patrolled the buildings periodically, examined doors, windows, and gates to ensure there secured. Arrest and expelled persons involved in irregular quality of life offenses and or criminal activity, as per defined in the NYS Penal Law. Maintained reports about property damage, unusual incidents for management staff. (NYCHA) 2004-2013 Assisted towards regular training programs for the members of PSA6 as the training officer 2013-2014. Assigned to FIU (Firearms Investigations Unit) Gun violence suppression division. Police Detective investigated wire tap communications, authorize via the NY District Attorney's Office, logged in computer mainframe via satellite, documented all activities of illegal gun buy operations and illegal gun sales. Obtain search warrants. Perform surveillance and monitor suspects. Exchange information and coordinate activities with other departments. Record physical information about suspects. Take fingerprints at crime scene.

2001 - 2003 - Security Loss Prevention Supervisor/Guard/Store Detective–

Metro One Loss Prevention Services Group Paragon Sporting Goods, Toys R Us - Federated Department Stores - NY, NY - Supervised staff 30-40 security guards in loss prevention dept., training and development for the reduction of theft and loss, investigate internal employee theft.

2015 - present - Assistant Executive Director – Harlem Youth Marines Inc. - Assist the

CEO and staff in the training and development of youth Marines

ages 12-21.

1996 - 2001 - Loss Prevention Manager – Caldor Inc. Bronx, NY- Provided theft

deterance and loss prevention measures for a retail store and conducted

internal investigations to prevent employee theft, apprehended persons

committing petit larceny and grand larceny, identify conterfiet money and

credit cards.

1996 - 1997 - Security Guard – Cambridge Security Services - Provided security guard

services for major office buildings and private residential buildings.

1998- 2000 - Account Manager – Sure Aire Ltd. - Stamford, Conn. Managed 14 States

in the service industry of HVAC units in major retail stores and malls of

America. Including billing, service providing, hiring and firing HVAC

Contractors to perform work as requested by clients.

1994- 1996 Account & Quality Control Manager – Lanier Construction

Company Inc. Snow Hill, N.C. - Supervised construction crews in Hwy

construction and sewer and grates improvements, billing, payroll and

scheduling. N.C. State OSHA - complaince certified and licensed.

1994- 1995 Manager – Hardee’s Company Inc.- Snow Hill, N.C. - Managed fast food

service operations, full staff employment program to maxmize profit and

shortage control.

1983 - 1989 Assistant Manager – Grand Union Supermarkets - Grocery Department

ordering, shipping, recieving and major stock management of employees.

1982 - 1984 Grocery Clerk – Grand Union Supermarkets - Brooklyn, NY - Cashier,

stock, customer service, unload truck deliveries and assisted manager with

shelf ordering of merchandise.

Professional Training

EXAMPLE

2008 - Non-Profit Leadership Development Training Program – Graduate

Leadership Training and Organizational Development Program - Developing and training new non-profits in core functional competencies.

1996 - G.R.O.W. Grand Rapids Opportunity for Women -Graduate Class #15 15-week training program and workshop to help entrepreneurs start businesses, write business plans, and grow their businesses. Experienced professionals volunteer their time to facilitate these classes, so you learn firsthand.

1994 - US Army P.L.D.C Primary Leadership Development Course - Graduate

A month-long course that teaches Specialists and Corporals the basic skills to lead small groups of soldiers. This course is hard hitting and intensive with emphasis on leadership skills and prepares soldiers to advance to the rank of Sergeant.

Community Service Jay I need you to add any work you have done for your community/volunteer service -see example below.

1996 to present -God’s Love Collaborative - Licensed Ordained as a Pastor/Prophetess in 2007, Spiritual Leader in the Africa Call Ministry that supports and educates African Pastors and leaders on how to establish their ministry in the State of Michigan. Currently operates and administrates Battling the Storm Within: Intercessory Prayer & Spiritual Warfare Deliverance Ministry.

.

Organization’s memberships & Affiliations – Jay I don’t below to or participate in any other organizations besides my own – So I don’t have an example – Think of all who you are connected to in all the fields you’ve worked and served in.

19?- EXAMPLE DAV – Disabled American Veterans/

19?- EXAMPLE AARP –

20?- EXAMPLE Purple Heart

19?- EXAMPLE Montford Point Marines # 158

professional Skills

●EXAMPLE Proficient in Microsoft Office Systems; Word, Excel, PowerPoint Software and Technologies. Problem-solving – Organization - Time management – Motivation – Adaptability - Critical thinking - Problem solver – Resilient – Adaptable -Dependable - Self-motivated - Leadership - Training -Management – Consultant - Entrepreneurship

Interpersonal Skills: Public Speaking - Leadership Development - Community Outreach - Team Building - Customer Service - Coaching -Volunteer Management - Motivational Speaking -Staff Development -Teaching - Mentoring

Networking -Youth Leadership - Social Networking - Workshop Facilitation

Christian Ministry -Inspiring People -Advocacy

Honors and awards Jay I need you to add any awards/honors you have- Include all military service ribbons – Medals and etc – Any other field of work as well see example below)

EXAMPLE

1991 – US ARMY – Awards & Medals - United States Service Ribbon for Service

in the Persian Gulf/Desert Storm War/ National Defense Service

Medal/Southwest Asia Service Medal/Army Reserve Components Achievement Medal.



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