Vinod R. Nevgi

State of Kuwait

Mobile + *** –***39450

Email: adbkep@r.postjobfree.com

CONTINUED

Seeking a suitable position to consider my interpersonal communicating skills, customer care experience and exceptional work prominence will add an extra edge for value.

PROFESSIONAL PROFILE

Alghanim Industries, Kuwait

‘Operations Administrator “

March 2009 – Till Date

Alghanim Industries is a multi-billion-dollar conglomerate with more than 30 businesses involved and is one of the largest, privately-owned companies in the Gulf region. A multinational company in outlook with operations in 40 countries dealing with over 300 global brands and agencies involved in the following sectors: Advertising and media, Automotive sales and services, Consumer credit, Document management FMCG wholesale and distribution, Insurance, Manufacturing, Retailing in Building, Home Construction Products/Tools Consumer Electronics, Home furnishings, Shipping and Transportation Services, Travels I joined Alghanim Industries on the 17th March, 2009 as an "Administrator" in the "Automotive Fleet Sales Dept". Dealing with renowned GM brands including Chevrolet, Saab, Hummer, Cadillac Achievements:

Completed 10 Years of successful employment.

Appreciation-(GM) General Motors Award for Continues Outstanding Contribution & Support Towards Fleet Sales

Appreciation- Award for Highly Esteemed Dedication & Commitment Towards.

Appreciation-Annual Business Engagement Conference 2019- Outstanding Fleet Sales Performance.

Appreciation- I Care Program – Special Appreciation for Outstanding Contribution

Appreciation- Loyalty Acclaim – Returning Cash to Customers 2 Occasions

Successfully achieved every Challenge over a Decade serving in Alghanim o Ministries Tender New Vehicle Delivery more than 5,000 Bulk vehicle Delivers o Oil Sector Tender New Vehicle Delivery more than 7,500 Bulk vehicle Delivers o Numerous Promotion Campaigns 750 New Vehicles.

Responsibilities:

Reporting the Fleet operations to the Divisional Manager –Kuwait

Corresponding and communicating with the suppliers/clients/customers

Providing After Sales Customer Service Support & Problem Solving (Servicing/ Warranty/ Insurance

/Accessories/Garage)

Handling Govt. Tenders/ Ministry Projects/ KOC / KNPC / MOI/ MOH/ EQUATE (Vehicle Volume 500 -2000 Bulk Vehicles)

Handling Fund Transfers, Banking Transactions up to KD 500,000 & departmental Petty Cash

GM Claim submissions both Exceeding and Within CE (GM Incentives)

Creation and Tracking the opportunities for fleet customers to obtain prior GM Approval for the vehicles purchased during the monthly sales (Price/Margin etc)

Ordering/Reserving vehicles as per shipment availability (Includes shipment expediting)

Marketing Campaigns for New Vehicle promotions (Insurance/Claims/Safety/Display/ Transportation)

Procurement – Office Stationary / Office Cafeteria Supplies/ Gifts /Flower Arrangements/Party Arrangements / Official Lunch & Dinners Bookings & Payments/ Official Travel Follow-up/ Airport Pick UP & Drop for Diplomats/ Visa Arrangements/

Fleet Logistics Requirement- Fire Extinguishers / Vehicle Stickers / Wind Shields / Dents Express/ Car Washing Resources /

Accessories- Installation / Pricing / Availability / Shipping / Ordering / Sales Vinod N. Page 2/6

Handling Vigilance PDI Operations (Garage /Traffic Inspection/Port / Customs Certificate etc)

New Vehicle Invoicing, New Vehicle Registration, New Vehicle Insurance / Trade-In Vehicles)

Handling Fleet Demo Vehicle operations as per GM Guidelines (Log Report / Maintenance / Preparing Fleet Internal & External Inventory reports on a daily, weekly & monthly basis)

Prepare Fleet Sales Quotations, Performa Invoice, LPO, Updating Vehicle Specs etc

Administrate departmental correspondence, Official Memos, Mails (Via Emails, Fax, Letters)

Professional Photography – Vehicle Launches/ Annual Get-togethers/ Projects

Efficient computer Skills like Windows, MS Word, Out Look, SAP, kerridge etc Talabat.com, Kuwait

" Customer Care - HOD/ Coordination Executive"

March 2007 – March 2009

It’s a web based E-Commerce Company Known as “www.Talabat.com”, it’s not only Kuwait’s leading online service provider but also stands out to be the best in the Middle East. It’s also associated with more then 1500 renowned Food Chains in Kuwait featuring the world's most famous leading brands including Hardees, KFC, Krispy krem, Pizza Hut, Burger King, Wasabi etc. I joined 6alabat.com on 1st March 2007 as a "Junior Executive". In my two-year tenure I strived quickly learning, building and graduating towards achieving success by taking up additional roles in Operations, Customer Care, Advertising & Marketing. I Share great pride to consider my performance featuring a special highlight in every aspect towards the company's Startup & its huge success and brand establishment in the market. Achievements:

Promoted as an “Customer Care HOD” dated 24th November 2007

Handed Additional Role as an “Coordination Executive” dated 17th August 2008

Handed Additional Role in Marketing & Advertising (Addition of New restaurants to Talabat)

Prepared a “Customer Care Manual” in English since the company previously persisted with an Arabic version of the Customer Care manual.

Implemented online payment service through K-Net for the website www.6alabat.com while teaming up the awareness to our clients towards product introduction.

Introduce Digital Image Options to Highlight the Restaurant Menu on the Website.

Successfully Launching Talabat’s first ever Live Streaming Online Marketing Campaign.

Conducted Successful GGC Market Survey Research towards GGC Region Expansion.

Prepared a Customer Care Manual"- (Talabat.com)

A Customer Care functional manual specifically made to improvise and ease the Service quality to meet the customer ‘s needs and necessities, providing easy solutions and also accommodating advanced precautionary measures towards every possible customer related problems. I had undertaken this assignment to meet my personal challenges, considered and implemented all my experience and justified my personal ability in achieving the accomplished task successfully.

Customer Complaints

Customers Emailing Procedures

Standard Letter Format Explanation

Customer Care Importance & Awareness

Customer Care Report

Responsibilities:

Customer Care Roles

o Monitoring and ensuring all customer complaints are promptly attended and handled via correspondence

(Emails/Fax and Letters) Handling operations (updating the website/upgrading Promotions / procurement) o Prepare the monthly Customer Care Reports & analysis. o Handling/Resolving and providing Staff/Customer related solutions o Planning Research & Development Strategies to constantly improve Customer care standards to influence consistency in delivering complete Customer Satisfaction.

Advertising & Marketing Roles

o Introduce & Market our Services and products to Restaurants o Create Advertising & Marketing Strategies to promote Website Promotions. o Influence Restaurant Sales promotions by awareness o Planning/Launching promotional AD Campaigns.

Vinod N. Page 3/6

Coordination Roles

o Create Awareness & Train Restaurant Staff to adhere Talabat Business Policies. o Update Restaurant Menu Items, Pricing, Images & Control Operations o Scheduling Staff Shifts Schedule/ Roster / Training / Technical Support o Arranging, attending and coordinating client meets to discuss/resolve and implement/Plan new marketing Strategies Assigning out right official tasks to the concerned Customer Care Coordinators o Educate & Create awareness to the Restaurant Drivers to build Talabat Brand awareness o Procurement - Office Stationary/ Printing/ Paper Equate Petrochemical Co, Kuwait

‘Expediting “Material Management”

Nov 2008 – Feb 2009

EQUATE was established in 1995. Producing polyethylene and ethylene glycol products are exported in Europe, Middle East & Asia. The Dow Chemical Company (Dow) and Petrochemical Industries Company (PIC) of Kuwait formed MEGLOBAL, a joint venture company to manufacture and market mono-ethylene glycol (MEG) and di-ethylene glycol (DEG). Since 1 February 2005, the company was responsible for selling the glycol produced by EQUATE.

I joined "Equate" meeting conditions entirely liable and limited towards a leave vacancy; I worked for a short period of 90 days (on part time basis) in the "Material Management Dept" Responsibilities:

Expediting and tracking Shipment status globally.

Arranging and Engaging freight forwarders, Organizing Courier Companies (FedEx / DHL Express/ UPS) to handle shipping consignments

Providing Emergency Backup Solutions

Corresponding, Communicating /Interacting with the Suppliers/Clients Globally

Preparing Pre-Weekly Expediting reports

Arranging and distribute Shipping Invoices/Documents KNCC (Kuwait National Cinema Company)

‘Supervisor "Quality Control"

Nov 2003 – March 2007

KNCC better known as “Kuwait National Cinema Co” is an established and well renowned company in Kuwait for Entertainment & Leisure. The New Brand is known as Cinescape”. They feature globally produced Movies from America, Europe, Asia, Africa portraying regional, animated & commercial movies. They set high standards creating a complete entertaining environment.

Responsibilities:

Handling Food & Beverage Logistics & sales counters

Ensure Health care & safety Measures, maintaining hygiene standards

Track the Expiry & stock in the Warehouse.

Preparing weekly/ monthly Stock Inventory Reports / daily Sales reports

Maintaining stock details and analyzing product quality control reports.

Scheduling/Arranging Stock requisition.

Attending customer Complaints and providing complete customer satisfaction.

Training New Staff & preparing Staff Time Sheet/Job card/ Shift schedule/ Health Card Vinod N. Page 4/6

Select Hotels Group

" Animation Executive “

Dec 2002 – Oct 2003

Select Group’s two breath taking hospitality destinations! Heritage Village Resort & Spa Manesar, near Gurgaon and Heritage Village Resort & Spa Goa, both offer superlative experiences that provide the always-connected traveler with ample choices to rejuvenate and unwind. Ideal for family getaways, romantic serenades, weekend rendezvous’ and corporate retreats alike, both hotels offer contemporary and elegant interiors, excellent standards of hospitality, ample activities and so much more, making each the preferred choice for seamlessly fulfilling and memorable stays

Achievements:

Fire Fighting Bravery Award Recognition 2003 for ensuring Zero Casualties and effective minimum property damage during a massive Fire Break Out in The Resort.

Appreciation for exceeding Sales Targets.

Been a part of Trend setting Team to ensure Guests enjoy a safe & memorable Holidaying Experience. Responsibilities:

Guest Relation Support Assurance

o Briefing Guests to ensure they enjoy a Safe Holiday o Informing Guests about the nearest activities

o Precautions and awareness towards beach Safety, Night Life, Food & Culture.

In-Door Activities

o Kids Club House Activities - Face Painting / Kids Drawing & Painting / Kids Fun Games / o Checkers Room Activities – Snooker / Pool / Billiards/ Table Football/ Chess o Vegetable Carving / Henna Painting / Tattoo / Cooking Classes

Out-Door Activities

o Aquatic Games – Water Polo / Pool Basketball/ Pool Volley Ball / Swimming Classes / Aqua Aerobics o Out Door Games – Soccer / Volley Ball/

o Fun Games (Surprise Fun Games)/ Coconut Tree Climbing / o Vegetable Carving / Henna Painting / Tattoo / Cooking Classes

Sight Seeing Activities

o Nature Trial

o Cycling Activities

o Bull Cart Rides & Horse Riding

o Goan Traditional Carnival Trips

o Spice Plantation Trip

o Cruise Trips & Boating Trips – (Bird Watching, Dolphin & Crocodile Spotting) o Sunset Point Trip

Evening Entertainment

o One Man Musician Band/ Choir Singing / Troop Musician Band o Karaoke Night / Gala Lunch or Dinner / Salsa Night o Cultural Traditional Night- Grand Indian Wedding Night o Troop Dance Groups/ Solo Dance / Folk Traditional Dance Troop o Fashion Shows /

Vinod N. Page 5/6

Professional Photographer

" Free Lancer "

March 2007 – Till Date

I am Freelance Professional Photographer, in 2007 I began assisting one Kuwait’s highly recognized Photographer Mr. Roshan Crasta and his Clients included Top Corporates like Equate/ KOC/ American Embassy/ Al Rai Media / Visa /Alghanim Industries/ Many Restaurant Chains/ Bollywood Celebrities / Local & International Sports Celebrities/Sports events / Fashion Shows / Brand Event etc

Scope Of Work:

Meeting Celebrities in person.

Brand / Event Photography

Corporate Event/ Employee Portrait/Business Products

Social Events

Commercial & Food Photography

I have creative writing skills & I do content writing with sports event & marketing write-up EDUCATION

Perusing BBA in Kuwait (2019)

H.S.S.C from GOA Board

Guardian Angel Higher Secondary School 1996

S.S.C.E from GOA Board

Guardian Angel High School 1994

CO CURRICULAR ACTIVITIES

Sports Activity:

I have been athletically participating & winning various awards and certificates in both outdoor as well as indoor games at school, college & university levels

Certified Junior Cricket Coach & have been Coaching for the last 7 years in Kuwait. o My Junior Squad is the amidst the TOP 3 ranked in Kuwait (Discipline/ Fitness & Performance) o The Squad is as per age category (Boys – Under-12 & Under-14)

Organized various Tournaments & Sports events in India & Kuwait o Creating an event

o Getting Sponsors

o Setting up The location

o Building a Crew / Team

o Setting the Competition format

o Advertising / Marketing & campaigning

o Generating Participation

o Organizers Brand Building

o Preparation – Location / Schedule / Rules & Regulations etc

Certified Fitness Trainer and my scope covers

o Basic Functional Training Kids & Adults

o Speed Drills Training Kids & Adults

o Obstacle Course Training Kids

Boot camp Training

o am an active Runner & Obstacle Racing Course Athlete o I have won certificates at various competitions in School / College/ University levels o My sporting interest includes (Cricket / Soccer/ Table Tennis / Badminton Etc)

I have been socially very active as I have been associated with o WWF – World Wild Life Fund – Member -working for animal preservation o GCA – Goa Hiking Association – Member - Nature Preservation o Bird Watching – Dr. Salam Ali Sanctuary Goa – Bird Conservation Awareness o Barracuda Diving India - Beach Clean Up Programs (Under Water and Offshores) o Red Crescent Kuwait- Blood Donating Camps in Corporates/ Schools o Embassy Campaigns - Been a part of Charity events to help Needy and homeless. o Cry Cricket – Working for the under privileged Children around the Globe o Lifebuoy Campaign – Promoting Health Care & Hygiene for Kids – Awareness o Kuwait Cricket Board – Promoting Junior Cricket & producing National Level Players PERSONAL

Date of Birth : 26th January 1978

Nationality & Sex : Indian, Male

Languages Known : English, Hindi, Marathi and verbal Arabic Passport No & Validity : J 0977368, 23-02-2026

Visa Article : No. 18 (Transferable)

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