Erika Denise Cunningham

*** ***** ** *** *

Ballston Spa, NY 12020

443-***-****

adbkd9@r.postjobfree.com

OBJECTIVE: To apply my knowledge and experience in a challenging position that offers growth in meeting goals toward the company’s expansion.

PROFESSIONAL SUMMARY: Highly organized, take-charge professional with more than 10 years of experience. Strong problem solving decision-making skills with the ability to develop and implement effective action plans. Provides excellent customer service skills with tremendous attention to detail. Ability to handle customer conflict situations professionally.

EXPERIENCE:

HOUSING COORDINATOR-Vectrus Kuwait (November 2019-Present)

Assists with housing related services to include clearance inspections, issue billets to Servicemembers.

Updates of the MS EXCEL

Prepare reports and forward to designated and essential personnel by email

Maintain records of the status of assigned and available billeting for each rank or grade of personnel for each housing area.

Assist in room preparation of vacant and reserved rooms.

Develop, implement, refine, and inspect policies and procedures IAW the Army Records Management Information System

RECORDS TECHNICIAN- Commutair Albany, NY (February 2018- November 2019)

Works with a computer system, which maintains the data to manage the airworthiness of the airplane/engine/component.

Manages elements within established workflow for task execution and approvals. Interfaces with multiple computer programs or software to manage daily work and task execution.

Processes and reviews maintenance records to ensure accuracy and completeness in the Tech Ops System. Updates computer status and responds to all alerts. Identifies and obtains corrections to discrepant records.

Ensures timely, accurate and synchronized data updates. Processes component removal and installation records. Researches and resolves unmatched aircraft data.

FLIGHT ATTENDANT- Commutair Washington, DC (February 2017-February 2018)

Ensure safety standards on board are met and passengers comply with applicable FAA and company regulations and policies.

Provide outstanding customer service and assist passengers while on board while representing not only Commutair but also our codeshare partner United Airline.

Complete necessary checklists and paperwork and reports as outlined in the Flight Attendant Manual.

Communicate effectively with pilots and ground crew to ensure efficient and safe operation of flights. Be prepared to handle an emergency at any time during a flight.

Comply with company policies as outlined in the Flight Attendant Manual and Employee Handbook. Other duties as assigned and agree in applicable Collective Bargaining Agreement.

TIER 1 AGENT- Frontier Communications Deland, FL (May 2016- January 2017)

Works on assignments that are routine or semi-routine in nature.

Follows standard practices and procedures.

Identifies, communicates and potentially participates in process improvements.

Frames and escalates most issues that are not found in existing resources that support SSRs.

Receives detailed instructions on most assignments

Follows established procedures on routine work.

Creates knowledge content (articles) when they have a known solution that is not documented.

Analyzes and diagnoses problems and applies known solutions.

Accountable for specific up-sell / cross-sell targets.

Understands the most commonly applicable offerings

TELEMARKETER- Aqua Guard, Beltsville, MD (July 2013- April 2016)

Deliver prepared sales pitch

Schedule appointments

Log appointments

Train new employees on communication procedures

Call prospective customers

Complete appointments by recording names, addresses, and purchases

Maintains a safe and clean work environment

Contributes to team objective by accomplishing daily production goals

Answer incoming calls

Operates copier and fax machine

ACCOUNTS MANAGER- BK Global Military Sales and Service, Fort Belvoir, Virginia (February 2012- October 2012)

Ensured optimal representation of clients' products

Submitted weekly/monthly inventories

Created visually appealing and effective displays

Set up and executed in-store events and assisted with stocking of merchandise

Managed two technologists

Applied problem-solving skills, resourceful and took initiative when needed

Understood the knowledge of the requirements of the program as well as the structure and functionality

Worked independently to ensure that all tasks were completed in a timely manner

Track orders

CLEARED AMERICAN GUARD- Coastal International Security, Lorton, Virginia (June 2010 – August 2011)

Provided perimeter and internal access control

Controlled secured storage areas within and to a construction site

Assisted in random selection of materials required for construction

Monitored the CCTV system and responsible for compiling reports and incidents

Rove the construction site after hours

DIPLOMATIC SECURITY OFFICER- U.S Department of State, Uniformed Protection Branch for Diplomatic Security, Washington, DC (October 2008 – August 2010)

Responsible for monitoring and ensuring a safe environment for DOS

Responsible for compiling reports and incidents

Monitored and tracked the influx of all suspicious persons and vehicles

Assisted with the monitoring of the CCTV systems

Provided security support for special events, classified and unclassified

Verified security badges and access passes

Detected suspicious activities

Reported all incidents, accidents, and medical emergencies

Provided detailed written and oral briefings to supervisors and executive managers

EDUCATION &TRAINING

Miami Central Senior High School- Diploma 1996- 2000

Westwood College- associate degree in Health Information Technology 2015- March 2016

Combat LifeSaver Course, US Army- 2001

Hazardous Materials Training Course, US Army – 2004

Inter-Con Security Services, Inc. Training Academy, Alexandria, VA - 2008

Awards

Army Achievement Medal (3 Awards)

Army Good Conduct Medal (2 Awards)

National Defense Service Medal

Global War on Terrorism Service Medal

Army Service Ribbon

Contact this candidate